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98 Media items

    PECC: Cape Town’s emergency lifeline

    PECC: Cape Town’s emergency lifeline

    01 August 2026

    On 2 August 2026, the PECC celebrates 26 years of emergency call taking.

    Cape Town’s growth sectors deliver jobs and R18,9 billion investments through City partnerships

    Cape Town’s growth sectors deliver jobs and R18,9 billion investments through City partnerships

    22 July 2026

    The value of these partnerships is reflected in both the economic data and the journeys of individuals who have benefited

    2026 Hackathon looks to improve EPWP recruitment system

    2026 Hackathon looks to improve EPWP recruitment system

    16 July 2026

    Five teams of City interns competed in this year’s Innovation Hackathon to strengthen the City's Jobseekers Database.

    City completes R 2,5 million Gugulethu electrification project

    City completes R 2,5 million Gugulethu electrification project

    03 July 2026

    The rollout of electricity services is subject to land ownership and service supply arrangements

    City completes electrification project at Langa Special Quarters

    City completes electrification project at Langa Special Quarters

    17 June 2026

    ​The City’s Energy Directorate has completed an electrification project in Langa’s Special Quarters informal settlement.

    City call centre handles nearly 272 000 customer interactions in May 2026

    City call centre handles nearly 272 000 customer interactions in May 2026

    03 June 2026

    The City's digital channels continue to play an increasingly important role in customer service delivery

    Have your say on City’s annual water and sanitation customer survey

    Have your say on City’s annual water and sanitation customer survey

    17 May 2026

    The City’s Water and Sanitation Directorate has launched its annual Customer Satisfaction Survey.

    Council Address - Acting Mayor Eddie Andrews

    Council Address - Acting Mayor Eddie Andrews

    30 April 2026

    Council Address - Acting Mayor Eddie Andrews

    Safety and Security reporting feature comes to the City’s App

    Safety and Security reporting feature comes to the City’s App

    20 April 2026

    ​The new Safety and Security functionality on the City App allows the public to log certain categories of by-law and policing incidents

    Some City services offline for system maintenance

    Some City services offline for system maintenance

    14 April 2026

    The City advises residents that its SAP and eServices system will be offline over the coming weekend, 18 to 20 April 2026, for necessary system maintenance.

    First advanced water meter installations kick off third week of April

    First advanced water meter installations kick off third week of April

    25 March 2026

    The City’s Advanced Metering Infrastructure (AMI) programme officially launches in April, following the appointment of a contractor to replace about 83 000 mechanical water meters with smart, modern metering technology

    Be aware, report water disconnection scams

    Be aware, report water disconnection scams

    02 December 2025

    ​Residents are reminded to be alert and aware of scammers posing as City Water and Sanitation staff soliciting payment from customers to avoid supposed water restrictions/disconnections

    Ebill deadline countdown: submit account number, cell phone number and email address

    Ebill deadline countdown: submit account number, cell phone number and email address

    12 November 2025

    ​After 31 December 2025, the City will stop sending bills by post.

    City contact centres intermittently unable to receive phone calls due to maintenance

    City contact centres intermittently unable to receive phone calls due to maintenance

    17 September 2025

    The City's contact centres will be intermittently impacted for an estimated four-hour period while for maintenance

    Receive emailed accounts: City customers urged to submit account number, cell phone number and email address

    Receive emailed accounts: City customers urged to submit account number, cell phone number and email address

    01 September 2025

    From 31 December 2025, the City will only send emailed accounts and it will no longer send bills via the postal service

    9 800 streetlights repaired, 35 000 electricity service requests attended to over July

    9 800 streetlights repaired, 35 000 electricity service requests attended to over July

    12 August 2025

    City energy teams attended to more than 9 800 streetlight repairs over Jul

    PECC - 25 years and counting!

    PECC - 25 years and counting!

    01 August 2025

    The Public Emergency Communication Centre is the first service of its kind at municipal level. It started operating in August 2000.

    e-Services maintenance: 3 August 2025

    e-Services maintenance: 3 August 2025

    01 August 2025

    The fault reporting tool and some e-Services functions will be unavailable on Sunday, 3 August 2025 due to essential maintenance.

    Water and Sanitation marks major quality milestones

    Water and Sanitation marks major quality milestones

    19 June 2025

    In celebration of World Accreditation Day, the City’s Water and Sanitation Directorate hosted a recognition event.

    Streetlights remain priority as 10 700 lights fixed in May

    Streetlights remain priority as 10 700 lights fixed in May

    08 June 2025

    ​In May 2025, City energy teams fixed more than 10 700 streetlights.

    WhatsApp unavailable for fault reporting and service requests until further notice

    WhatsApp unavailable for fault reporting and service requests until further notice

    06 June 2025

    The City of Cape Town wants to inform residents that WhatsApp will be unavailable

    City advises of upcoming critical electricity work in Green Point and Muizenberg

    City advises of upcoming critical electricity work in Green Point and Muizenberg

    14 May 2025

    Please note that an outage duration is an estimation and restoration could be delayed due to the complex nature of the high voltage infrastructure work

    Have your say on City’s water and sanitation services

    Have your say on City’s water and sanitation services

    12 May 2025

    The Water and Sanitation Directorate’s annual Customer Satisfaction Survey will run until Tuesday, 17 June 2025.

    City advises of upcoming critical electricity work in parts of Elsies River and Goodwood

    City advises of upcoming critical electricity work in parts of Elsies River and Goodwood

    26 March 2025

    ​The City advises residents in parts of Elsies River and Goodwood of an upcoming electricity supply interruption for essential High Voltage infrastructure maintenance

    City’s R6 million Sea Point underground cabling project nears completion

    City’s R6 million Sea Point underground cabling project nears completion

    20 March 2025

    The City is pleased to announce that its R6 million underground electricity cabling project in a targeted area in Sea Point

    Emailed accounts: As easy as sending an SMS or email to make the switch

    Emailed accounts: As easy as sending an SMS or email to make the switch

    27 February 2025

    ​The City will no longer send printed bills via the South African Postal Service after 31 December 2025 as part of its efforts to move accounts to email

    City advises of upcoming Muizenberg critical electricity work

    City advises of upcoming Muizenberg critical electricity work

    25 February 2025

    ​The City advises residents in parts of Muizenberg of upcoming electricity supply interruptions for essential infrastructure maintenance, planned to be carried out in March and April 2025

    City advises residents of critical emergency electricity work in parts of San Remo and Bayview

    City advises residents of critical emergency electricity work in parts of San Remo and Bayview

    24 February 2025

    The outage duration is an estimation and restoration could be delayed due to the complex nature of the infrastructure work.

    Housing Queue goes live under the One Contact Centre for Non-Emergencies

    Housing Queue goes live under the One Contact Centre for Non-Emergencies

    05 February 2025

    ​The City of Cape Town’s Human Settlements Housing Queue has gone live as part of the City’s One Contact Centre for Non-Emergencies (OCCNE) programme.

    City condemns intimidation of water debt management staff

    City condemns intimidation of water debt management staff

    24 November 2024

    The City of Cape Town strongly condemns recent incidents of intimidation, directed at staff while they are executing their duties.

    ANPR nets yet another big fish

    ANPR nets yet another big fish

    18 November 2024

    The suspect has 262 fines, 114 warrants and owes the City R209 200.

    Planned critical electricity work in Woodlands, Colorado Park on 26 November

    Planned critical electricity work in Woodlands, Colorado Park on 26 November

    18 November 2024

    Please note that the outage duration is an estimation and restoration could be delayed due to the complex nature of the infrastructure work

    Planned critical electricity work in Bonteheuwel, Epping on 19 November

    Planned critical electricity work in Bonteheuwel, Epping on 19 November

    13 November 2024

    Our teams will work as quickly as possible to complete the work within the communicated time

    Reminder: City advises of critical electricity maintenance in Observatory and surrounds

    Reminder: City advises of critical electricity maintenance in Observatory and surrounds

    26 September 2024

    The City’s Electricity Generation and Distribution Department reminds residents in parts of Observatory, Salt River and Woodstock of infrastructure maintenance taking place in the area.

    City advises of critical electricity maintenance in Observatory and surrounds

    City advises of critical electricity maintenance in Observatory and surrounds

    16 September 2024

    ​The City’s Electricity Generation and Distribution Department advises residents in parts of Observatory, Salt River and Woodstock of infrastructure maintenance taking place in the area.

    Reminder: City advises of upcoming critical electricity work in San Remo and Bayview

    Reminder: City advises of upcoming critical electricity work in San Remo and Bayview

    05 September 2024

    ​The City’s Electricity Generation and Distribution Department would like to inform residents in parts of San Remo and Bayview of critical electricity maintenance to a substation in the area

    Another 6 840 streetlight-related faults fixed in 14 days

    Another 6 840 streetlight-related faults fixed in 14 days

    05 September 2024

    ​Between 14 and 27 August 2024, City energy teams attended to 6 840 streetlight-related requests across the metro.

    City advises of upcoming critical electricity work in Strandfontein

    City advises of upcoming critical electricity work in Strandfontein

    02 September 2024

    Our teams will work as quickly as possible to complete all work within the 09:00 to 16:00 communicated time

    Dedicated to service: City’s Human Settlements Call Centre expanded

    Dedicated to service: City’s Human Settlements Call Centre expanded

    25 August 2024

    The call centre agents within Human Settlements typically deal with approximately 30 000 enquiries per year

    Team Energy tackled nearly 19 000 power faults amid unprecedented storms, work continues

    Team Energy tackled nearly 19 000 power faults amid unprecedented storms, work continues

    27 July 2024

    Electricity staff in all regions attended to18 974 power faults.

    City carries out maintenance at Hangberg public housing

    City carries out maintenance at Hangberg public housing

    22 July 2024

    The City’s maintenance day service enhancement offering has proven to be an excellent method for the teams to pool all resource

    City is attending to electricity service requests, 2 500 received in one day

    City is attending to electricity service requests, 2 500 received in one day

    17 July 2024

    ​The City’s Electricity teams are working around the clock, attending to a large number of electricity outages due to weather damage across the metro.

    More than 4 000 power request calls received, 3 000 in Area South alone

    More than 4 000 power request calls received, 3 000 in Area South alone

    12 July 2024

    We are working around the clock and prioritising all emergency electricity faults in all areas, as well as all large and prolonged area outages.

    City warns residents of scam artists claiming to disconnect water

    City warns residents of scam artists claiming to disconnect water

    30 June 2024

    Residents are urged to be on alert and aware of a scam doing the rounds.

    City’s WhatsApp channel now available for electricity queries

    City’s WhatsApp channel now available for electricity queries

    28 June 2024

    ​The City of Cape Town’s 24-hour Customer Relations call centre has extended its WhatsApp channel to include electricity related faults and service requests.

    Public housing focus: repairs carried out at Ravensmead public housing units

    Public housing focus: repairs carried out at Ravensmead public housing units

    19 June 2024

    Our public housing maintenance programme is ongoing and through our maintenance day service enhancement offering, we are able to complete more work with our available resources

    City advises of critical electricity work in Hanover Park

    City advises of critical electricity work in Hanover Park

    11 June 2024

    The City advises residents in Hanover Park of upcoming critical electricity work for essential infrastructure maintenance, which will be carried out on 25 June 2024. The City apologises for any inconvenience.

    City Health tucks into food safety

    City Health tucks into food safety

    07 June 2024

    ​World Food Safety Day is celebrated worldwide annually on June 7.

    Upcoming critical electricity upgrade work in Helderberg postponed

    Upcoming critical electricity upgrade work in Helderberg postponed

    06 June 2024

    The City’s Electricity Generation and Distribution Department’s critical planned upgrade for the Helderberg area

    World Environment Day: City celebrates 56 Kader Asmal graduates

    World Environment Day: City celebrates 56 Kader Asmal graduates

    05 June 2024

    The City of Cape Town’s Environmental Management Department bid a sad, yet exciting, farewell to a cohort of 56 Kader Asmal Skills Development Programme graduates.

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