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01 August 2026
On 2 August 2026, the PECC celebrates 26 years of emergency call taking.
03 June 2026
The City's digital channels continue to play an increasingly important role in customer service delivery
25 March 2026
The City’s Advanced Metering Infrastructure (AMI) programme officially launches in April, following the appointment of a contractor to replace about 83 000 mechanical water meters with smart, modern metering technology
12 March 2026
The City invites members of the public to meet the City’s new Ombudsman, Zetu Makamandela-Mguqulwa
31 January 2026
A Certificate Of Acceptability (COA) is a legal document confirming that a food business meets basic hygiene and food safety standards
09 December 2025
The City’s Ombud advises residents of office closures during the festive seaso
19 September 2025
The City of Cape Town wants to inform residents that WhatsApp is available again for water and electricity fault reporting and service requests.
17 September 2025
The City's contact centres will be intermittently impacted for an estimated four-hour period while for maintenance
27 June 2025
This year’s increased winter rain has led to flooding, sewer overflows, blockages and an increased number of service requests from residents.
09 June 2025
06 June 2025
The City of Cape Town wants to inform residents that WhatsApp will be unavailable
09 May 2025
'The City’s Office of the Ombudsman’s satellite office in Mitchells Plain will be relocating from Tuesday, 13 May 2025 to the Lentegeur Administrative Building.
20 March 2025
The City’s Customer Relations Department’s mobile team will assist residents with logging queries and service requests electronically
14 March 2025
The City of Cape Town’s Urban Mobility Directorate is encouraging all residents and road users to report potholes as part of its ‘Fix It Before Winter’ campaign
09 March 2025
The City of Cape Town’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys, visited the Lwandle Community Hall in Strand
22 January 2025
Most complaints relate to dates of durability (or what people perceive as expired foodstuff), unhygienic conditions at food premises and food quality concerns.
17 December 2024
The City wants to remind residents that the Contact Centre operating hours for accounts and general inquiries have been adjusted for the festive season from yesterday, 16 December 2024 to 6 January 2025
12 December 2024
The Contact Centre’s operating hours for accounts and general enquiries will be adjusted in line with historically lower call volumes in the evenings and over weekends during the festive season
10 December 2024
The Cape Town Civic Centre Walk-in Office will be closed from 23 to 31 December 2024 and will reopen on 2 January 2025.
31 October 2024
City departments and industry regulatory bodies hosted information tables to provide advice and assist members of the public to lodge complaints.
15 October 2024
Ombuds Day is recognised around the world during October.
03 September 2024
The Office of the City Ombudsman and SASSA's Wynberg mobile service have teamed up to provide voluntary and free services at various City venues within the southern peninsula
23 August 2024
While the sun shines and there is a temporary break in rainfall, the City’s Roads Infrastructure Management teams are making every effort to address the high number of reported potholes across the city.
01 August 2024
The City of Cape Town is pleased to announce its continued excellence in logging an impressive volume of service requests from our residents
12 July 2024
'The storm we have faced this week, the volume and intensity of the rain is what has caused the damage across the metro and in some areas
26 June 2024
It has come to the City's attention that Eskom intends to permanently close its community service centres "service hubs" from 28 June 2024.
03 June 2024
Wesfleur and Melkbosstrand Wastewater Treatment Works (WWTW) received their accolade on Thursday, 23 May 2024.
13 May 2024
Eskom has broken-off talks to transfer its supply areas to the City of Cape Town.
01 March 2024
Next week the City of Cape Town’s Mobile Office will be taking municipal services to the Wallacedene Hall in Wallacedene on Thursday and the Scottsdene Youth Centre in Kraaifontein on Friday
05 February 2024
The City is bringing services to the residents to afford them the opportunity to enquire and to solve issues in the comfort of their own area.
11 December 2023
The City of Cape Town would like to notify residents of our Call Centre operating hours for accounts and general enquiries over the festive season
22 November 2023
Residents are advised they can verify the validity of any contractor should they be approached and that their water meter is eligible for replacement.
06 October 2023
Next week, the City of Cape Town’s Mobile Office will be taking municipal services to Athlone, Gugulethu and Steurhof. International Ombuds Day will also take place in Athlone.
16 August 2023
The City's Customer Relations Department's mobile team will assist residents with logging queries and service requests electronically.
26 July 2023
04 May 2023
The two-year moratorium on new applications for metered-taxi operating licences was lifted in February 2023 and is being executed in two phases.
01 December 2022
The intention is to provide customer services to communities who are far from municipal facilities such as customer services, housing and subcouncil offices or Free Call lines.
23 November 2022
The City's Ombudsman office will be hosting an information day at the entrance of the building next week on Tuesday, 29 November 2022.
18 October 2022
The City’s Mobile Office will be in Gugulethu from 09:00 until 13:30 at the Gugulethu Civic Hall, NY 50, Gugulethu.
05 October 2022
Cape Town residents are encouraged to reach out to the City of Cape Town’s independent Ombudsman’s Office on Wednesdays throughout the month of October 2022 at the Cape Town Civic Centre.
30 August 2022
The City encourages residents to make use of the alternative convenient options while the Office of the Ombud is temporarily closed for walk-in enquiries.
03 August 2022
The City of Cape Town wants to encourage residents who are reporting service requests to the City’s Contact Centre to please participate in the Post-Call Survey
25 July 2022
We are bringing the services closer to the people to give the residents access to services at no cost to them
28 April 2022
Speech by the City's Mayor, Geordin Hill-Lewis
15 March 2022
The City of Cape Town’s Ombudsman Office invited members of the public to pop by its exhibition at the Cape Town Civic Centre between 09:00 and 12:00 today
22 December 2021
The City encourages residents to make use of the alternative convenient options while the Office of the Ombud is closed for walk-in enquiries.
30 November 2021
As the new political head of this directorate, I will be prioritising areas for improvement and excellence to make sure we meet and exceed the very high service delivery standards of residents and the business community
18 October 2021
The City has filed its answering affidavit with the Western Cape High Court disputing that its by-laws infringe on constitutional rights
14 October 2021
Today, 14 October 2021, on International Ombudsman’s Day, the City of Cape Town’s independent Ombudsman Office took to engaging with City customers at the Cape Town Civic Centre to drive awareness of the services that the Ombud offers and to ensure that the City is kept on its toes.
31 August 2021
Bilqees Essop' Women Month story.
7 August - 11 September 2026, Vasco Estate (Goodwood)
The Recreation and Parks Department is responsible for 201 Civic Centres, including Community Halls, Centres, Recreation Hubs and Multi-purpose centres around the metro.
The City of Cape Town today signed a Memorandum of Understanding with the Local Government Sector Education and Training Authority (LGSETA), establishing a multi-year strategic partnership to expand skills development
See all tenders received by the City of Cape Town.
The Killarney Drop-off facility accepts clean, garage or garden waste, recyclables and ru...
3 August - 4 September 2026
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