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38 Media items

    First advanced water meter installations kick off third week of April

    First advanced water meter installations kick off third week of April

    25 March 2026

    The City’s Advanced Metering Infrastructure (AMI) programme officially launches in April, following the appointment of a contractor to replace about 83 000 mechanical water meters with smart, modern metering technology

    City Ombud advises of festive office closures

    City Ombud advises of festive office closures

    09 December 2025

    The City’s Ombud advises residents of office closures during the festive seaso

    Thousands of rough sleepers assisted through City interventions

    Thousands of rough sleepers assisted through City interventions

    29 July 2025

    The City’s support for people sleeping rough on the streets includes access to City-run Safe Spaces and partner shelters

    City Ombud advises of festive season office closures

    City Ombud advises of festive season office closures

    10 December 2024

    The Cape Town Civic Centre Walk-in Office will be closed from 23 to 31 December 2024 and will reopen on 2 January 2025.

    City Ombud highlights it’s ‘here to hear you’ in recognition of international day

    City Ombud highlights it’s ‘here to hear you’ in recognition of international day

    31 October 2024

    City departments and industry regulatory bodies hosted information tables to provide advice and assist members of the public to lodge complaints.

    Eskom cancels talks on transferring supply areas to City of Cape Town

    Eskom cancels talks on transferring supply areas to City of Cape Town

    13 May 2024

    ​Eskom has broken-off talks to transfer its supply areas to the City of Cape Town.

    Preparing for winter: Cape Town breaks all-time sewer jet-cleaning record

    Preparing for winter: Cape Town breaks all-time sewer jet-cleaning record

    11 April 2024

    The City has already jet-cleaned a record 230km of sewer-lines ahead of this winter, far exceeding the 200km target.

    City laws enable public art and murals

    City laws enable public art and murals

    11 January 2024

    Statement by Mayoral Committee Member for Safety and Security, Alderman JP Smith

    City hopes Guy Fawkes continues to fizzle out

    City hopes Guy Fawkes continues to fizzle out

    31 October 2023

    City reminds residents about risks associated with fire works and request to abide by the rules

    City celebrates World Ombudsman Day

    City celebrates World Ombudsman Day

    12 October 2023

    ​The City’s Ombudsman’s office plays an instrumental role in ensuring complaints from members of the public against the City are resolved.

    Reaching out in celebration of International Ombudsman Month

    Reaching out in celebration of International Ombudsman Month

    05 October 2022

    Cape Town residents are encouraged to reach out to the City of Cape Town’s independent Ombudsman’s Office on Wednesdays throughout the month of October 2022 at the Cape Town Civic Centre.

    More than 8 000 environmental health complaints ‘all in a year’s work’

    More than 8 000 environmental health complaints ‘all in a year’s work’

    25 September 2022

    During the last financial year, the Environmental Health Service attended to 8 356 complaints from the public.

    ‘Pollution busters’ a click, call or WhatsApp away

    ‘Pollution busters’ a click, call or WhatsApp away

    28 July 2022

    The City is committed to tackling pollution and protecting the physical integrity of water and sanitation infrastructure and the environment.

    City’s Ombudsman Office is in an area near you

    City’s Ombudsman Office is in an area near you

    29 June 2022

    The City of Cape Town’s Ombudsman Office will from July 2022 have a permanent presence at four City municipal office

    City adds over 550 shelter beds this winter

    City adds over 550 shelter beds this winter

    13 June 2022

    Over 430 beds are progressively being added to NGO-run shelters supported by the City’s Winter Readiness campaign budget (150) and grant-in-aid funding (280).

    City updates Standard Operating Procedure (SOP) to confirm that 'noise nuisance' complaints do not apply to Places of Worship with appropriate zoning

    City updates Standard Operating Procedure (SOP) to confirm that 'noise nuisance' complaints do not apply to Places of Worship with appropriate zoning

    27 April 2022

    The ‘Noise Nuisances’ section of Cape Town’s Streets, Public Places, and Prevention of Noise Nuisances By-Law does not apply to Places of worship operating within an appropriate zoning

    City celebrates World Consumer Rights Day

    City celebrates World Consumer Rights Day

    15 March 2022

    The City of Cape Town’s Ombudsman Office invited members of the public to pop by its exhibition at the Cape Town Civic Centre between 09:00 and 12:00 today

    Environmental Health ramps up rodent baiting

    Environmental Health ramps up rodent baiting

    15 March 2022

    ​The City’s Environmental Health Service services thousands of baiting points across the metropole each year, focusing on public spaces and informal residential areas

     Council Speech by Mayor Geordin Hill- Lewis

    Council Speech by Mayor Geordin Hill- Lewis

    18 November 2021

    This is the inaugural speech of Mayor Geordin Hill-Lewis

    Prohibition on sleeping in public places is Constitutional, and the City will enforce it humanely

    Prohibition on sleeping in public places is Constitutional, and the City will enforce it humanely

    05 September 2021

    The City of Cape Town is committed to offering help to any person willing to get off the streets sustainably, and is the only metro dedicating a budget to this annually

    City upholds the law for all residents

    City upholds the law for all residents

    30 August 2021

    Throughout the global coronavirus pandemic, the City of Cape Town has delivered South Africa’s highest service reach to the homeless

    Why the City keeps some streetlights on during the day

    Why the City keeps some streetlights on during the day

    18 August 2021

    Under normal circumstances, there would be no justification for wasting electricity unnecessarily

    Fines for illegal building work, land uses

    Fines for illegal building work, land uses

    12 August 2021

    Contravention of National Building Regulations.

    Mayor Dan Plato on Give Dignity campaign drive

    Mayor Dan Plato on Give Dignity campaign drive

    23 May 2021

    City Reintegration Unit officials work daily to link willing individuals to shelters and Safe Spaces and reunite families where possible

    Hundreds of public transport vehicles impounded

    Hundreds of public transport vehicles impounded

    29 March 2021

    Safety and Security weekly roundup.

    Ombud’s new SMS service helps residents hold City to account

    Ombud’s new SMS service helps residents hold City to account

    15 March 2021

    The City of Cape Town’s Ombudsman Office has launched an SMS service to make it easier for residents to seek assistance and to keep the City on its toes.

    Neighbourhood watches find their stride

    Neighbourhood watches find their stride

    14 February 2021

    Cape Town Executive Mayor Dan Plato and Mayoral Committee Member for Safety and Security Alderman JP Smith visited Ilitha Park and Site B in Khayelitsha on Thursday evening as a series of community neighbourhood watch support visits across the metro continues.

    How to lodge a complaint with the Ombudsman

    How to lodge a complaint with the Ombudsman

    07 January 2021

    Only lodge a complaint with the Ombudsman if the department to which you have submitted a complaint has not responded sufficiently

    How to lodge a complaint with the City Ombudsman

    How to lodge a complaint with the City Ombudsman

    18 December 2020

    If a member of the public has lodged an enquiry with a City line department and an insufficient response has been received, the Office of the City Ombudsman

    City boosts enforcement visibility with additional vehicles

    City boosts enforcement visibility with additional vehicles

    23 August 2020

    The City of Cape Town’s Safety and Security Directorate will increase its fleet to ensure greater visibility and quicker response times to public complaints.

    Sweet surprise for call centre staff

    Sweet surprise for call centre staff

    16 May 2020

    The PECC is the single point of entry to all the City's safety and security services and during this unprecedented time of a global pandemic,

    City’s Transport Directorate preparing for winter rains

    City’s Transport Directorate preparing for winter rains

    11 May 2020

    The City’s Roads Department has staff on standby at all 20 depots across the city for emergency work during the rainy season in the midst of the national lockdown

    City finalises plans for essential services during COVID-19 lockdown

    City finalises plans for essential services during COVID-19 lockdown

    26 March 2020

    The City of Cape Town is primed to continue delivering essential services to residents during the three-week lockdown that takes effect at midnight.

    City announces closure of more non-essential services

    City announces closure of more non-essential services

    25 March 2020

    Statement by Executive Mayor, Alderman Dan Plato

    City advises on further service impacts and mitigation measures to tackle COVID-19

    City advises on further service impacts and mitigation measures to tackle COVID-19

    18 March 2020

    In addition to the measures announced on Tuesday, 17 March 2020 about the City’s efforts to help reduce the spread of COVID-19 through the closure of some of its facilities

    City drives service delivery closer to home

    City drives service delivery closer to home

    26 February 2020

    The City’s Urban Management Directorate hosted nine roadshows last week, where different departments within the City of Cape Town provided an array of basic services to residents

    City offers tendering tips to small businesses

    City offers tendering tips to small businesses

    21 February 2020

    City-arranged workshops aimed at equipping community-based emerging businesses with the necessary tendering skills

    City keeps some streetlights on for good reason

    City keeps some streetlights on for good reason

    22 January 2020

    City residents often want to know why some streetlights are left on during the day. It’s important for residents to note that the City does have good reason to keep these lights burning.

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