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34 Media items

    City’s eServices offline on 1 May 2026

    City’s eServices offline on 1 May 2026

    28 April 2026

    The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable from midnight on Friday, 1 May 2026 to 07:00 on Saturday, 2 May 2026

    Some City services offline for system maintenance

    Some City services offline for system maintenance

    14 April 2026

    The City advises residents that its SAP and eServices system will be offline over the coming weekend, 18 to 20 April 2026, for necessary system maintenance.

    Ebill deadline extended: Update details for emailed accounts

    Ebill deadline extended: Update details for emailed accounts

    22 December 2025

    ​The City has extended the deadline of 31 December 2025 for residents to receive their municipal account via email.

    City’s e-Services offline from 24 to 29 December 2025

    City’s e-Services offline from 24 to 29 December 2025

    10 December 2025

    ​The City of Cape Town would like to inform residents and the public that the City’s e-Services portal will be unavailable from 12:00 on Wednesday, 24 December 2025 to 06:30 on Monday, 29 December 2025

    City’s eServices will be offline from this afternoon until Saturday afternoon

    City’s eServices will be offline from this afternoon until Saturday afternoon

    14 November 2025

    The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable

    Receive emailed accounts: City customers urged to submit account number, cell phone number and email address

    Receive emailed accounts: City customers urged to submit account number, cell phone number and email address

    01 September 2025

    From 31 December 2025, the City will only send emailed accounts and it will no longer send bills via the postal service

    Go digital before December 2025: send us your account number and contact details

    Go digital before December 2025: send us your account number and contact details

    08 June 2025

    The City urges all residents to make the switch to emailed accounts before 31 December 2025.

    Reminder to switch to emailed municipal accounts before 2025 deadline

    Reminder to switch to emailed municipal accounts before 2025 deadline

    19 May 2025

    ​The City reminds all residents to make the switch to emailed municipal accounts before 31 December 2025.

    Send an SMS or email with your account number, contact details to switch to emailed accounts

    Send an SMS or email with your account number, contact details to switch to emailed accounts

    14 April 2025

    All residents should note the deadline to switch to emailed municipal accounts before 31 December 2025

    Emailed accounts: As easy as sending an SMS or email to make the switch

    Emailed accounts: As easy as sending an SMS or email to make the switch

    27 February 2025

    ​The City will no longer send printed bills via the South African Postal Service after 31 December 2025 as part of its efforts to move accounts to email

    City going paperless: Sign up for emailed City accounts before 31 December 2025

    City going paperless: Sign up for emailed City accounts before 31 December 2025

    13 February 2025

    The City has been driving a paperless billing campaign for many years and more than 430 000 accounts are currently being sent via email.

    Remember to pay your municipal accounts this holiday season

    Remember to pay your municipal accounts this holiday season

    12 November 2024

    We urge our customers to please set aside money for their municipal accounts as without this income, we cannot provide services. The income we get from rates and tariffs pays for service delivery

    Sectional title property owners reminded to make sure municipal rates, services are paid

    Sectional title property owners reminded to make sure municipal rates, services are paid

    18 September 2024

    All sectional title owners are responsible for their own rates and taxes, which is billed directly to owners by the City

    City’s e-Services and SAP system will be offline for maintenance over the weekend

    City’s e-Services and SAP system will be offline for maintenance over the weekend

    27 November 2023

    The maintenance is required and is being done over the weekend to limit the impact on customers as much as possible.

    e-Services unavailable from Friday evening, 1 December to Monday morning, 4 December 2023

    e-Services unavailable from Friday evening, 1 December to Monday morning, 4 December 2023

    21 November 2023

    The City’s e-Services functionality will be unavailable between 17:00 on Friday, 1 December to 07:00 on Monday, 4 December 2023

    City online services unavailable this weekend

    City online services unavailable this weekend

    01 June 2023

    The City of Cape Town would like to advise residents who make use of its online services that a scheduled power outage for its data centres has been planned for this weekend

    City’s e-Services portal unavailable this weekend due to necessary maintenance

    City’s e-Services portal unavailable this weekend due to necessary maintenance

    14 October 2022

    The e-Services portal will be unavailable from 17:00 on Friday, 14 October until 07:00 on Monday, 17 October 2022 due to necessary maintenance.

    e-Services unavailable on Tuesday evening, 14 June 2022

    e-Services unavailable on Tuesday evening, 14 June 2022

    14 June 2022

    The City’s e-Services functionality will be unavailable between 18:00 and 20:00 on Tuesday, 14 June 2022 due to necessary maintenance.

    e-Services unavailable: 3 - 6 June 2022

    e-Services unavailable: 3 - 6 June 2022

    30 May 2022

    e-Services will be unavailable from 18:00 on Friday, 3 June until 07:00 on Monday, 6 June 2022 due to necessary maintenance.

    How to reduce household budget crunch, rising costs

    How to reduce household budget crunch, rising costs

    18 March 2022

    By making small changes, it’s possible to reduce household costs to absorb some of the price increases and reduce the budget crunch.

    Solid growth in paperless billing as City customers make the switch from paper to email, eServices

    Solid growth in paperless billing as City customers make the switch from paper to email, eServices

    09 March 2022

    Since June 2020, shortly after the start of the Covid-19 pandemic and lockdowns, eBilling (accounts via email) has grown by about 16%

    e-Services unavailable: Thursday, 24 February 2022

    e-Services unavailable: Thursday, 24 February 2022

    23 February 2022

    e-Services will be unavailable between 06:00 - 08:00 on Thursday, 24 February 2022 due to necessary maintenance.

    City encourages residents to complete online Baboon Questionnaire

    City encourages residents to complete online Baboon Questionnaire

    01 March 2021

    Cape Town is well known for its chacma baboons

    City customers reminded to use online options, switch to eBilling

    City customers reminded to use online options, switch to eBilling

    14 January 2021

    Reminder to customers to switch to eBilling.

    Necessary system upgrade to City's e-Services today

    Necessary system upgrade to City's e-Services today

    13 November 2020

    SAP offline from 12:00 to 14:00 on Friday, 13 November 2020.

    e-Services unavailable - 23–26 October 2020

    e-Services unavailable - 23–26 October 2020

    21 October 2020

    Please note that the City's e-Services portal will be unavailable due to essential maintenance.

    City e-Services unavailable on Sunday, 21 June 2020

    City e-Services unavailable on Sunday, 21 June 2020

    18 June 2020

    The City’s e-Services portal will be offline for necessary upgrades from 05:00 – 21:00 on Sunday, 21 June 2020.

    City e-Services unavailable on Sunday, 7 June 2020

    City e-Services unavailable on Sunday, 7 June 2020

    05 June 2020

    The City’s e-Services portal will be offline for necessary upgrades from 14:00 – 21:00 on Sunday, 7 June 2020.

    City projects R40 million extra monthly spend on protective gear, negative cash flow, so please pay your bill

    City projects R40 million extra monthly spend on protective gear, negative cash flow, so please pay your bill

    31 March 2020

    The City asks our residents to continue to pay their monthly municipal accounts via EFT and online options that are available.

    City finalises plans for essential services during COVID-19 lockdown

    City finalises plans for essential services during COVID-19 lockdown

    26 March 2020

    The City of Cape Town is primed to continue delivering essential services to residents during the three-week lockdown that takes effect at midnight.

    City announces closure of more non-essential services

    City announces closure of more non-essential services

    25 March 2020

    Statement by Executive Mayor, Alderman Dan Plato

    City e-Services unavailable on Thursday, 19 March 2020

    City e-Services unavailable on Thursday, 19 March 2020

    18 March 2020

    ​The e-Services portal will be offline for necessary upgrades from 05:30 – 06:30 on Thursday, 19 March 2020.

    City to close facilities to contain spread of COVID-19, encourages use of online services where possible

    City to close facilities to contain spread of COVID-19, encourages use of online services where possible

    17 March 2020

    The City of Cape Town has noted the key containment and mitigation measures that are being implemented across the world and in South Africa in an effort to reduce the spread of the COVID-19.

    Online services unavailable: 7 February 2020

    Online services unavailable: 7 February 2020

    07 February 2020

    The City’s e-Services portal is currently unavailable due to a technical issue.

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