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23 Media items

    City assesses state of municipal facilities in Delft, Gugulethu and Langa

    City assesses state of municipal facilities in Delft, Gugulethu and Langa

    29 September 2025

    Through our oversight visits, we are identifying ways to strengthen our municipal facilities, ensuring they truly serve our communities with dignity and care

    City Ombudsman celebrates World Consumer Rights Day 2025

    City Ombudsman celebrates World Consumer Rights Day 2025

    13 March 2025

    The Office of the City Ombudsman will be hosting the commemoration for celebration and solidarity within the international consumer movement, acknowledged internationally on 15 March each year.

    Celebrate World Consumer Rights Day 2024 with City Ombudsman

    Celebrate World Consumer Rights Day 2024 with City Ombudsman

    14 March 2024

    The Office of the City Ombudsman will be hosting its annual exhibition in celebration of World Consumer Rights Day tomorrow, 15 March 2024

    City refreshes Kraaifontein Civic Centre and more

    City refreshes Kraaifontein Civic Centre and more

    12 March 2024

    The City of Cape Town’s Mayor, Geordin Hill-Lewis, together with the Mayoral Committee Member for Corporate Services, Alderman Theresa Uys, visited the Kraaifontein Civic Centre on Friday.

    City has written off R1,9bn in debt, R1,8bn worth of assistance still available

    City has written off R1,9bn in debt, R1,8bn worth of assistance still available

    20 September 2021

    The City of Cape Town has been offering a debt write-off incentive of approximately R4,1 billion to qualifying debtors

    City tariffs at a level required to keep municipality healthy enough to deliver services

    City tariffs at a level required to keep municipality healthy enough to deliver services

    05 September 2021

    The City of Cape Town uses all income from tariffs for the provision of services

    City tariffs at a level required to keep municipality healthy enough to deliver services

    City tariffs at a level required to keep municipality healthy enough to deliver services

    03 September 2021

    The City of Cape Town uses all income from tariffs for the provision of services.

    Electricity tariff myths busted and misinformation fact checker

    Electricity tariff myths busted and misinformation fact checker

    03 August 2021

    The City of Cape Town would like to correct some of the misinformation about its electricity tariffs that are being driven by some groups.

    City tenants encouraged to take advantage of debt write-off opportunity

    City tenants encouraged to take advantage of debt write-off opportunity

    25 June 2021

    The debt write-off incentive action was taken due to the continued impact of Covid-19 on lives and livelihoods and the much slower than expected economic recovery over the past year

    City residents reminded of debt write off opportunity

    City residents reminded of debt write off opportunity

    18 June 2021

    The City of Cape Town recently approved the debt write off of approximately R4,1 billion for qualifying debtors as an incentive to encourage the culture of payment and to assist struggling debtors

    City to write off some R4,1 billion in debts to help residents, organisations, businesses

    City to write off some R4,1 billion in debts to help residents, organisations, businesses

    28 May 2021

    ​The City of Cape Town has been helping qualifying residents, organisations and businesses impacted by economic pressures and the Covid-19 crisis, by making relief of more than R3 billion per year

    City to write off some R4,1 billion in debts to help residents, organisations, businesses

    City to write off some R4,1 billion in debts to help residents, organisations, businesses

    27 May 2021

    The City of Cape Town has been helping qualifying residents, organisations and businesses impacted by economic pressures.

    ‘Talk to us if you need help’

    ‘Talk to us if you need help’

    05 March 2021

    ​The City of Cape Town has a comprehensive indigent policy and also a rebate system for pensioners

    City provides rates rebates of almost R1,2 billion to residents

    City provides rates rebates of almost R1,2 billion to residents

    06 December 2020

    'The R1,2 billion relief offered ensures rates are affordable to our property owners who are most in need

    City encourages tenants to pay bills, apply for relief and make arrangements

    City encourages tenants to pay bills, apply for relief and make arrangements

    26 November 2020

    The City encourages tenants who are living in its rental accommodation to settle their arrears or to enter into payment arrangements should they be experiencing financial challenges

    City tenants urged to pay bills, make arrangements

    City tenants urged to pay bills, make arrangements

    28 October 2020

    As a landlord, the City has the responsibility to maintain and upgrade its rental stock partly with the income received from rental income

    More than 53 000 payment arrangements, rebates for struggling customers

    More than 53 000 payment arrangements, rebates for struggling customers

    26 October 2020

    The City of Cape Town has sought to assist its residents and customers throughout the COVID-19 lockdown period while ensuring the municipality remains healthy to deliver basic and essential services

    City’s 2020/21 Budget reflects COVID-19 response to help Cape Town

    City’s 2020/21 Budget reflects COVID-19 response to help Cape Town

    27 May 2020

    Changes to the Draft Budget which was tabled on 26 March 2020 among others stem from the impact of the COVID-19 pandemic

    City continues to disconnect PRASA services that do not affect operation of trains

    City continues to disconnect PRASA services that do not affect operation of trains

    10 March 2020

    The City of Cape Town continues to disconnect services of the Passenger Rail Agency of South Africa (PRASA). The disconnections should not affect the operation of the trains and thus commuters.

    City gives Prasa more time to pay

    City gives Prasa more time to pay

    05 March 2020

    In the event of further non-payment, the City of Cape Town has made the decision to disconnect some services of the Passenger Rail Agency of South Africa (PRASA).

    City achieves another positive payment ratio as customers remain loyal

    City achieves another positive payment ratio as customers remain loyal

    03 March 2020

    The City of Cape Town’s 12 months moving average payment ratio for the period ended 31 January 2020 is 97,99%.

    Rental income key to pay for maintenance, upgrades

    Rental income key to pay for maintenance, upgrades

    19 February 2020

    The City’s rental units are located across the metro, from Atlantis and Strand to Ocean View, and are home to more than 39 000 tenants and their families

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