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29 Media items

    City processing pensioner and indigent benefit applications, still time to apply

    City processing pensioner and indigent benefit applications, still time to apply

    05 August 2026

    The renewal application process must be completed before 31 August 2026

    Renew pensioner and indigent benefits before 1 July

    Renew pensioner and indigent benefits before 1 July

    11 June 2026

    Renew pensioner and indigent benefits before 1 July

    Attention Cape Town pensioners, registered indigent residents: re-apply for benefits before 1 July

    Attention Cape Town pensioners, registered indigent residents: re-apply for benefits before 1 July

    04 June 2026

    In the new Financial Year starting on 1 July, the City has proposed more than R8,3 billion in social assistance to qualifying pensioners and indigent residents

    City helps customers with some R8,3 bn in rates and tariff relief

    City helps customers with some R8,3 bn in rates and tariff relief

    02 April 2026

    In addition to the R8,3 billion proposed in rates and services relief, around 60% of homes are set to get a property rates decrease or no change in rates at all

    City office closures March to May 2026

    City office closures March to May 2026

    19 March 2026

    The City's Customer Interaction Centres will be closed on certain days during the next few months

    Apply now for City indigent and pensioner support

    Apply now for City indigent and pensioner support

    12 March 2026

    Help is available and we encourage indigent residents and pensioners to apply for support with service and rates costs

    Apply now! City indigent and pensioner support: everything residents need to know

    Apply now! City indigent and pensioner support: everything residents need to know

    20 November 2025

    We’re asking our indigent residents and pensioners to apply for help with service and rates costs

    Get relief – Apply for the City’s R2,2 bn debt write-off programme; R5,1 bn indigent, elder support

    Get relief – Apply for the City’s R2,2 bn debt write-off programme; R5,1 bn indigent, elder support

    25 August 2025

    ​The City is helping residents with their municipal debt and encourages customers to make use of the support available to lighten the load.

    Almost 1700 residents benefit from City’s Indigent Leak Repair Project

    Almost 1700 residents benefit from City’s Indigent Leak Repair Project

    10 February 2025

    Households who opted in for the programme will be assisted with repairs to leaking internal pipes, taps, toilets, fittings and meter replacements, as determined by individual needs

    Indigent customers reminded not to exceed 15 000 litres of free water a month

    Indigent customers reminded not to exceed 15 000 litres of free water a month

    23 July 2024

    ​The City of Cape Town’s Water and Sanitation Directorate provides registered indigent customers with a free water allocation of 15 000 litres (15kl) per month.

    Cape Town tables most inclusive social package for indigents, pensioners

    Cape Town tables most inclusive social package for indigents, pensioners

    21 May 2024

    Cape Town also has the highest proportion of residents benefitting from free basic water and electricity, according to StatsSA's non-financial census data for municipalities released in March 2024.

    Pensioner support available – approach the City for help

    Pensioner support available – approach the City for help

    23 November 2023

    The City is here to help and urges all qualifying pensioners to take advantage of the available support the City has to offer.

    City Indigent Support Drive heading to your area

    City Indigent Support Drive heading to your area

    03 October 2023

    ​The City’s Indigent Support Drive continues this week in areas across the metro

    City’s Mobile Office goes to Gugulethu, Kirstenhof, Grassy Park and Ravensmead

    City’s Mobile Office goes to Gugulethu, Kirstenhof, Grassy Park and Ravensmead

    21 September 2023

    The City's mobile office team has been very effective in resolving long outstanding queries for residents.

    Help for pensioners – application deadline extended to 30 November

    Help for pensioners – application deadline extended to 30 November

    29 August 2023

    ​The City is extending its pensioner support application deadline from 31 August to 30 November 2023.

    Help is available for pensioners – reach out to us

    Help is available for pensioners – reach out to us

    03 August 2023

    We urge all pensioners 60 years and older and people who receive social grants, or a pension amounting to no more than R22 000 income per month, to approach the City for assistance.

    City reminds residents to make payment arrangements, apply for support

    City reminds residents to make payment arrangements, apply for support

    20 June 2023

    Help is available for all municipal account holders, including relief for City tenants, indigent relief and assistance in the form of no-interest payment arrangements

    How to apply for indigent support

    How to apply for indigent support

    15 June 2023

    'Help is available and our staff at the various customer offices in the metro are able to assist residents with more information as well as the quick and easy application process

    City maintains resilient payment ratio

    City maintains resilient payment ratio

    02 June 2023

    The City has an annual payment ratio of 97,01% and a monthly payment ratio of 108,62% as at 31 March 2023

    Help is available - R4,7bn assistance campaign boosts help to hundreds of qualifying residents

    Help is available - R4,7bn assistance campaign boosts help to hundreds of qualifying residents

    07 December 2022

    The indigent benefits and rates relief campaign drive will continue in the New Year

    Atlantis next stop for City’s R4,7bn assistance campaign

    Atlantis next stop for City’s R4,7bn assistance campaign

    30 November 2022

    ​The City’s indigent benefits and rates relief campaign drive will be in Avondale, Atlantis

    City’s R4,7bn assistance campaign making its way to Lotus River

    City’s R4,7bn assistance campaign making its way to Lotus River

    02 November 2022

    ​The City is continuing its indigent benefits and rates relief campaign drive throughout the metro, with the next stops in Lansdowne tomorrow, 3 November 2022, and in Lotus River next week on 10 November 2022

    City’s R4,7bn assistance campaign coming to Langa

    City’s R4,7bn assistance campaign coming to Langa

    24 October 2022

    ​The City’s indigent benefits and rates relief campaign drive will be in Langa this week on Thursday, 27 October 2022

    R4,7bn assistance available, residents encouraged to visit events

    R4,7bn assistance available, residents encouraged to visit events

    27 September 2022

    The cost of the City's social package for the 2022/23 financial year amounts to R4,7 billion, and includes R2,3 billion for indigent relief and R1,45 billion for rates relief.

    City encourages residents to apply for R4,7bn social relief

    City encourages residents to apply for R4,7bn social relief

    08 September 2022

    The cost of the City's social package for the 2022/23 financial year amounts to R4,7 billion, and includes R2,3 billion for indigent relief and R1,45 billion for rates relief.

    Cape Town dam levels decrease to 98,8%

    Cape Town dam levels decrease to 98,8%

    15 November 2021

    Weekly dams level update.

    ‘Talk to us if you need help’

    ‘Talk to us if you need help’

    05 March 2021

    ​The City of Cape Town has a comprehensive indigent policy and also a rebate system for pensioners

    City tenants urged to pay bills, make arrangements

    City tenants urged to pay bills, make arrangements

    28 October 2020

    As a landlord, the City has the responsibility to maintain and upgrade its rental stock partly with the income received from rental income

    City offers additional financial help for those severely affected by COVID-19 crisis

    City offers additional financial help for those severely affected by COVID-19 crisis

    11 April 2020

    Over the past few weeks, the City of Cape Town has been looking at how additional financial relief can be offered to property owners and businesses

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