| Call to change curfew- every hour of trading is vital for businesses | Statement by the City's Mayoral Committee member for Economic opportunities and Asset Management, Alderman James Vos | <p>I have written to Dr. Nkosazana Dlamini-Zuma, the Minister of Cooperative Governance and Traditional Affairs, to implore her to consider and lobby for the lifting of the current curfew of 21:00 to 23:00.</p><p>I have been inundated with calls and correspondence from desperate businesses in hospitality, manufacturing, retail and SMMEs across the business value chain, including the Cape Chamber of Commerce and the Federated Hospitality Association of South Africa (Fedhasa), who, after just managing to survive the first round of lockdowns, are now facing closure due to having to close their doors at 20:00.<br> <br>Losing trading hours every night has pushed many businesses to the brink, with many not being able to retain customers, pay bills, or keep staff employed. <br> <br>Our local economy relies on the food and beverage, manufacturing, hospitality and retail sectors, including service providers, for jobs and economic activity. We know that, according to the latest information from Statistics South Africa, the tourism sector added R18,1 billion to our economy and supported just over 113 000 jobs in 2018. <br> <br>While the full extent of the various lockdowns on business closures and job losses is yet to be established, thousands of businesses and jobs have potentially been lost or are at risk.<br> <br>These businesses need every hour to keep their doors open, retain and create jobs. <br> <br>As a country, we are in the grips of a second wave of COVID-19, and saving lives as well as livelihoods continues to be a priority. It must be noted that early indications are that the infection rate in the Western Cape is stabilising. <br> <br>I do not make this request, to change the curfew, lightly but this is a bid to save what is left of the hospitality sector.<br> <br>I am reassured and do so on the basis of the extensive health and safety protocols implemented by this industry, which I have seen first-hand through my many visits. <br> <br>I am confident that by extending the curfew by just two hours to 23:00, on the strict condition of the implementation of the necessary health and safety measures, we will be able to give these sectors the lifeline they so desperately need to stay viable and save jobs.</p><p><br><strong>End</strong></p> | 2021-01-14T22:00:00Z | | | | | | | 1 | | | |
| How Eskom's load-shedding could impact City-supplied customers until Sunday | Eskom's latest round of load-shedding came into effect from 12:00 yesterday, 14 January 2021, until 23:00 on Sunday 17 January 2021. | <p></p><p>While the City will always do its best to protect its customers, this uninterrupted round of Eskom load-shedding could make it difficult for the City to protect its customers fully or even from one stage of load-shedding. <br> <br>This is because there will be insufficient time to generate sufficient excess capacity from the City's Steenbras Hydro Pump Station at night, while at the same time also having to replenish necessary reserves. <br> <br>The City awaits further input from Eskom. <br> <br>'The City has always ensured that additional reserve capacity is available to assist its customers during load-shedding, especially during the daytime when there is a higher impact on residents and businesses. Then at night, when load-shedding was suspended in the past, the City would replenish capacity to ensure that it can assist residents and businesses again the next day, during the higher economic impact daytime hours.<br> <br>'It is a really tough choice that the City has to make regarding when it applies any reserves that it has to limit the impact on customers and livelihoods. We encourage residents to be extra vigilant to safeguard themselves and their properties during load-shedding, especially at night. <br> <br>The City will continue to do its very best to reduce the impact on its customers wherever possible. We thank our customers for their support and understanding during this difficult time of a pandemic as well as the added pressure brought on by Eskom's load-shedding. The City continues to call on National Government to expedite the processes related to independent power producers and the City remains committed to do everything in its power to reduce the heavy dependency on Eskom, as per the current South African energy regime,' said the City's Mayoral Committee Member for Energy and Climate Change, Councillor Phindile Maxiti. <br> <br>Due to the continuous day and night nature of Eskom's current load-shedding operation, the City is thus using the reserve capacity that it has to assist with a stage of load-shedding during the daytime only, where possible. <br> <br><strong>Currently, the situation is as follows for City-supplied customers: </strong><br><strong>15 January </strong><br>00:00 until 06:00 Stage 2 (City unable to protect customers from one stage as there is no time to generate enough excess capacity)<br>06:00 until 18:00 Stage 1 (City will use reserves to protect customers during the daytime)<br> <br><strong>Available City reserves will be reviewed later this afternoon and City customer will be updated as soon as possible ahead of the weekend's expected load-shedding. </strong><br> <br>Eskom customers are on Stage 2. <br> <br><strong>Be energy wise</strong><br>Please continue to reduce energy usage: switch off all non-essential electrical appliances; pool pumps; air conditioners and reduce your geyser temperature. <br> <br><strong>Let us know if your power remains off for longer than what the load-shedding schedule mentions. If the City is not alerted to this, it may cause delays with the reinstatement of power in an affected area. Please note that during times of load-shedding, service requests increase substantially and this may cause some delays. </strong><br><strong> </strong><br><strong>PLEASE NOTE DUE TO LOAD-SHEDDING AND TECHNICAL DIFFICULTIES, THERE ARE DELAYS BEING EXPERIENCED WITH THE SMS AND EMAIL SERVICE CHANNELS. </strong></p><p><strong>IN ADDITION, DUE TO COVID-19 POSITIVE CASES IN THE ELECTRICITY CALL CENTRE AND SOME DEPOTS, IN ACCORDANCE WITH REGULATIONS, THERE ARE REDUCED STAFF COMPLEMENTS AND THIS MAY IMPACT ON TURNAROUND TIMES. THE CITY IS DOING ITS BEST TO RESOLVE SERVICE REQUESTS AS FAST AS IS HUMANLY POSSIBLE. </strong></p><p><strong>City’s service channels (please only use one channel and don't log the same request multiple times):</strong><br><strong>Call Centre: </strong>0860 103 089<br><strong>SMS: </strong>31220 (standard charges apply)<br>Online: <a href="http://www.capetown.gov.za/servicerequests">www.capetown.gov.za/servicerequests</a><br> <br><strong>City’s smart living resources</strong><br>• <a href="https://bit.ly/Smartliving2020">https://bit.ly/Smartliving2020</a><br>• <a href="https://bit.ly/CCT-SLAuditGuide">https://bit.ly/CCT-SLAuditGuide</a><br> <br> <br><strong>End</strong></p> | 2021-01-14T22:00:00Z | | | | | | | 1 | | | |
| Rather pay monthly rental online than visiting a City housing office | Rather pay monthly rental online than visiting a City housing office
| <p>If it is necessary to visit a housing office, please make an appointment before visiting. Customers may do so by phoning the relevant housing office ahead of visiting in person. Customers may also phone a housing office to see whether their service request can be completed telephonically. This assists with managing high volumes, especially on busy days, helping us all to adhere to COVID-19 health and safety requirements and to prevent the spread of the virus. We thank our customers for their patience during this time.<br> <br>Due to the COVID-19 resurgence, the City will ensure that all COVID-19 health and safety protocols are in place and adhered to for the safety of City staff and members of the public. However, if your business can be conducted via the convenient online and retail options, please do so. If visiting an office is required, it is best to contact the housing office beforehand to see if the service request can be dealt with telephonically, or to make an appointment. The City Human Settlement’s Directorate’s WhatsApp line can also be used. <br> <br>The City thanks its customers for contributing their fair share as income from rental payments is used to maintain the rental units. Those who are in financial difficulties must approach us. Hoping that debt will go away or ignoring the problem, is not the answer and there is help on offer. As a caring City, we make allowance for residents who are unable to pay to apply to the City for relief. Those who are struggling to pay are advised to make an appointment to visit their local housing office where they can make arrangements to pay off their arrears. It is then imperative that the amount due is paid regularly, every month, to ensure that the relief granted and the arrangement that has been made is not cancelled and to avoid debt management action against customers. <br> <br>‘We encourage customers to use the convenient telephonic and WhatsApp assistance, online and retail payment options that are on offer. Only visit when absolutely necessary, so that we curb the spread of COVID-19 especially during the resurgence and the rapidly climbing infection rate. Please phone your housing office to make an appointment before planning your trip and to find out if your service request can be dealt with telephonically. <br> <br>‘The City thanks customers for making their rental payments throughout the year and especially during the festive period. The rental payments are used for the important maintenance and upgrades of the rental units. Our Public Housing Department has spent close to R1 billion in maintenance and upgrades to its Community Residential Units (CRUs). This includes the intricate work on fixing and replacing staircases and urgent work continues.<br> <br>‘Customers who are in financial difficulty should approach us so that relief options can be investigated and payment arrangements can be made where possible,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.<br> <br>The City’s Public Housing Department continues to experience severe repair work backlogs, primarily due to the impact of the COVID-19 pandemic and we are trying our best to work through it as soon as possible. The health and safety of our residents and staff is our priority and we urge residents to please be patient while we attend to the most urgent cases first. We thank our residents for their patience while staff are carrying out the work.</p><p><strong>City </strong><a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Housing%20offices"><span style="text-decoration:underline;"><strong>housing office</strong></span></a><strong> contact details are as follows:</strong></p><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:33.33%;"><strong>Housing office</strong></td><td class="ms-rteTable-default" style="width:33.33%;"><strong>Address</strong></td><td class="ms-rteTable-default" style="width:33.33%;"><strong>Contact numbers</strong></td></tr><tr><td class="ms-rteTable-default"><p><a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Housing%20offices/Adriaanse%20Housing%20Office"><span style="text-decoration:underline;"><strong>Adriaanse Housing Office </strong></span></a></p><p> </p></td><td class="ms-rteTable-default"><p>Corner Adriaanse Street and Seboa Street, Adriaanse </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 2406</p><p>Housing hotline:<br> 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><p><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Athlone%20Housing%20Office"><span style="text-decoration:underline;"><strong>Athlone Housing Office </strong></span></a></p><p> </p></td><td class="ms-rteTable-default"><p>Dr Abdurahman Avenue, Kewtown, Athlone </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone : 021 637 9120/3/4</p><p>Housing hotline:<br> 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><p><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Belhar%20Housing%20Office"><span style="text-decoration:underline;"><strong>Belhar Housing Office </strong></span></a></p><p> </p></td><td class="ms-rteTable-default">Corner Huguenot Way and Alabama Avenue, Belhar</td><td class="ms-rteTable-default"><p>Telephone: 021 400 3815</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Bishop%20Lavis%20Housing%20Office"><span style="text-decoration:underline;">Bishop Lavis Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Lavis Drive, Bishop Lavis </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 1303/4</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Bonteheuwel%20Housing%20Office"><span style="text-decoration:underline;">Bonteheuwel Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Kiaat Way, Bonteheuwel </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 0139 </p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Grassy%20Park%20Housing%20Office"><span style="text-decoration:underline;">Grassy Park Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Corner Linda Road and Olga Road, Grassy Park </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 706 1833/4</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Gugulethu%20Housing%20Office"><span style="text-decoration:underline;">Gugulethu Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default">Corner NY 1 and Steve Biko Road, Gugulethu</td><td class="ms-rteTable-default"><p>Telephone: 021 444 5437</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Hanover%20Park%20Housing%20Office"><span style="text-decoration:underline;">Hanover Park Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Civic Road, Hanover Park </p><p> </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 0295</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Heideveld%20Housing%20Office"><span style="text-decoration:underline;"><strong>Heideveld Housing Office </strong></span></a></td><td class="ms-rteTable-default"><p>167 Heideveld Avenue, Heideveld </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 2404 or 637 1230/1/300</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><span style="text-decoration:underline;">L</span><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Langa%20Housing%20Office"><span style="text-decoration:underline;">anga Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Corner Washington Road and Lerotholi Roads, Langa </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 6907</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Leonsdale%20Housing%20Office"><span style="text-decoration:underline;">Leonsdale Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>12th Avenue, Leonsdale, Elsies River </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 400 6188/96</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Lwandle%20Housing%20Office"><span style="text-decoration:underline;">Lwandle Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Vulindlela Street, Lwandle, Strand </p><p> </p><p> </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 400 6992</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Macassar%20Housing%20Office"><span style="text-decoration:underline;"><strong>Macassar Housing Office </strong></span></a></td><td class="ms-rteTable-default">Bind Avenue, Macassar</td><td class="ms-rteTable-default"><p>Telephone: 021 444 4097</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Manenberg%20Housing%20Office"><span style="text-decoration:underline;">Manenberg Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Corner Vygieskraal Road and Wye Street, Manenberg </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 417 0293</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Melton%20Rose%20Housing%20Office"><span style="text-decoration:underline;">Melton Rose Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Corner Kool Street and Ganna Street, Melton Rose </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 0757/8</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Mitchells%20Plain%20Housing%20Office"><span style="text-decoration:underline;">Mitchells Plain Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>42 Chrysler Crescent, Beacon Valley, Mitchells Plain </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 376 1313/4</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Ocean%20View%20Housing%20Office%20Carina%20Road"><span style="text-decoration:underline;">Ocean View Housing Office (Carina Road) </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Carina Road, Ocean View </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 783 8050/1</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Ocean%20View%20Housing%20Office%20Klipfontein%20Road"><span style="text-decoration:underline;">Ocean View Housing Office (Klipfontein Road) </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Corner New Eisleben Road and Old Klipfontein Road, Nyanga</p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 386 1214 / <strong> </strong>021 783 8050/1</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Parkwood%20Housing%20Office"><span style="text-decoration:underline;">Parkwood Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>39 Walmer Road, Parkwood </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 1214/5</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Housing%20offices/Parow%20Park%20Housing%20Office"><span style="text-decoration:underline;">Parow Park Housing Office </span></a></h4></td><td class="ms-rteTable-default"><p>Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone 021 444 0165 / 021 444 0164</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Ravensmead%20Housing%20Office"><span style="text-decoration:underline;">Ravensmead Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>1 Edgar Bullock Street, Ravensmead </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 928 4660</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Retreat%20Housing%20Office"><span style="text-decoration:underline;"><strong>Retreat Housing Office </strong></span></a></td><td class="ms-rteTable-default"><p>Corner Joe Marks Street and Cradock Street, Retreat </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 701 1294</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Rusthof%20Housing%20Office"><span style="text-decoration:underline;">Rusthof Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Corner Webb and Lower Gordon's Bay Road, Strand </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 841 4860</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Scottsdene%20Housing%20Office"><span style="text-decoration:underline;">Scottsdene Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>Eoan Avenue, Scottsdene </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 7801/2/3/4/5/6</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Valhalla%20Park%20Housing%20Office"><span style="text-decoration:underline;">Valhalla Park Housing Office </span></a></h4><h4> </h4><p> </p></td><td class="ms-rteTable-default"><p>94 Angela Street, Valhalla Park </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 400 1660 </p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Wesfleur%20Housing%20Office"><span style="text-decoration:underline;">Wesfleur Housing Office </span></a></h4><p> </p></td><td class="ms-rteTable-default"><p>1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis </p><p> </p></td><td class="ms-rteTable-default"><p>Telephone: 021 444 4243</p><p>Housing hotline: 021 444 0333</p><p>Customer care hotline:<br> 0800 323 130</p></td></tr></tbody></table><p> </p><p>For City-rental payments:<br>• Online: <a href="http://www.easypay.co.za/">www.easypay.co.za</a> or <a href="http://www.powertime.co.za/">www.powertime.co.za</a> <br>• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference<br>• Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops <br>• ATM: contact your bank to add the City as an ATM beneficiary<br> <br>Please remember:<br>No mask, no entry at all City facilities. <br>Please make use of the City’s convenient online account and service offerings to reduce the spread of COVID-19. <br> <br>Contact us:<br>Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927<br>Visit <a href="http://www.capetown.gov.za/">www.capetown.gov.za</a> for more information. <br> <br>A number of transactions can be completed at the offices including:<br>• logging service requests such as maintenance<br>• applying for indigent relief grants<br>• making arrangements for debt repayment on accounts<br>• applying for transfer of tenancy<br>• signing of lease agreements<br>• applying to renew lease agreements<br>• the use of the free call lines in foyers<br> <br>What to expect when visiting an office:<br>• COVID-19 screening at the entrances<br>• Limited number of customers allowed in at a time, if applicable<br>• Only customers wearing masks will be allowed entry into our offices<br>• Social distancing is required and must be adhered to<br>• Limited daily transactions, please make an appointment<br> <br>The elderly and disabled will be given preference.<br> </p><p><span aria-hidden="true"></span> </p><p> </p> | 2021-01-14T22:00:00Z | | | | | | | 1 | | | |
| Electricity service request delays could be experienced due to COVID-19 positive staff cases; load-shedding | The City of Cape Town’s Electricity Call Centre and electricity depots are currently working with a skeleton staff complement due to a number COVID-19 positive cases. | <p></p><p>It is foreseen that full service will resume as soon as it is possible. Our turnaround times are being impacted and we wish to thank our residents for their patience and understanding during this time. In addition, due to Eskom’s load-shedding, the City is experiencing electronic communication delays, affecting its electricity SMS and email service complaint channels. The City sincerely apologises for the inconvenience. <br> <br>City energy teams are trying their utmost to attend to all service requests and queries as quickly as possible.</p><p>Affected Electricity depot services will include single and multiple streetlight outages, cable faults and low voltage maintenance. <strong>However, the City will continue to prioritise faults which involve loss of supply so that residents and businesses may continue uninterrupted.</strong><br> <br>Should there be any further changes, updates will be communicated by the City.</p><p>‘We sincerely regret any inconvenience caused and thank City customers for their support. We wish City staff all the best with their recovery. Our officials on duty will continue to do their best to attend to all service requests as soon as they can do so,' said the City's Mayoral Committee Member for Energy and Climate Change, Councillor Phindile Maxiti.<br> <br><strong>City’s service channels (please only use one channel and don't log the same request multiple times):</strong><br><strong>Call Centre: </strong>0860 103 089 (note reduced staff complement due to COVID-19 positive cases affecting turnaround times)<br><strong>SMS: </strong>31220 (standard charges apply) <br><strong>Online: </strong><a href="http://www.capetown.gov.za/servicerequests">www.capetown.gov.za/servicerequests</a></p><p> <br><strong>End</strong></p> | 2021-01-14T22:00:00Z | | | | | | | 1 | | | |
