Contact us

The City of Cape Town aims to ensure fast, effective service and communication with our public. If you need to speak to someone on the phone, or don’t know who you should contact, please see our list of public City contacts below.

General enquiries

Customer Call Centre

Telephone:
0860 103 089

Options	Operating hours
Option 1: Accounts and general queries	Monday to Friday: 07:00 - 21:00 Saturdays: 08:00 - 14:00 Sundays and public holidays: 09:00 - 13:00
Option 2: Water queries	Report water-related matters 24/7 to our call centre. See further down for other channels.
Option 3: Electricity queries	Report electricity-related matters 24/7 to our call centre. See further down for other channels.
Option 4: Motor vehicle queries	Monday to Friday: 07:30 - 17:00

General email:
contact.us@capetown.gov.za

Accounts email:
accounts@capetown.gov.za

Fax:
086 201 1017

Physical address:
Civic Centre
12 Hertzog Boulevard
Cape Town
8001

Postal address:
Private Bag X9181
Cape Town
8000

Postal address:
PO Box 298
Cape Town
8000

FreeCall lines

Our FreeCall lines are located at various municipal and community buildings throughout Cape Town and allow you to contact us directly at no cost.

Find a FreeCall line near you.

Emergency numbers and hotlines

To report emergencies please dial 021 480 7700.

Emergency	Contact details
Alcohol and drugs	24 hour telephone hotline: 0800 435 748 (0800 HELP 4 U)
Fires, floods, rockfalls and other environmental emergencies	Report any emergency to 112 (toll-free) or 021 480 7700. General fax: 086 576 1776 Information and advice fax: 086 576 1775
Fraud hotline	Telephone: 0800 323 130
Illegal occupancy / land invasion	24 hour hotline: 021 480 7700
Stompie Hotline:	Report people throwing cigarette butts out of their car windows. Telephone: 021 480 7715

Reporting

Report online through our Service Requests Portal.

Type	Contact details
Electricity faults - City of Cape Town	Telephone: 0860 103 089 SMS your fault to: 31220 (free SMSes do not apply) Email: power@capetown.gov.za
Electricity faults - Eskom supply area	Electricity call centre: 0860 037 566 Email: western@eskom.co.za
Cable theft	Telephone: 0800 222 771 Fax: 021 400 5910
Land invasion (squatter control)	Direct telephone: 021 480 7700 This applies to emergencies or complaints)
Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills)	Telephone: 0800 656 463 Email: Transport.Info@capetown.gov.za
Street people	Toll-free telephone: 0800 872 201
Traffic signal faults	24 hour telephone: 0800 656 463
Vandalism	Telephone: 021 480 7700

Request a service

Request a service online through our Service Requests Portal

Utility services

Electricity Department: Emergencies, accounts and general enquiries

Telephone: 0860 103 089
SMS your fault to: 31220 (free SMSes do not apply)
Email: power@capetown.gov.za

Electricity - Eskom supply areas

Telephone: 0860 037 566
SMS your fault to: 35328 (free SMSes do not apply)
Email: western@eskom.co.za

Water and Sanitation: Emergencies, accounts and general enquiries

Telephone: 0860 103 089
Email: water@capetown.gov.za
WhatsApp: 060 018 1505
SMS your fault to:31373 (free SMSes do not apply)

Solid Waste: Illegal dumping, wheelie bins and general cleaning

Telephone: 0860 103 089
Fax: 086 201 1017 / 021 400 4302
Email: wastewise@capetown.gov.za

Metro Police and Traffic Services

Telephone: 0860 765 423

Motor vehicle registration

Transport Information Centre

General information for public transport:
Telephone: 0800 656 463

Dial-a-Ride bookings:
Telephone: 0800 600 895

Our facilities

We run world-class services and recreational facilities all around the metro. Find one near you that suits your needs.

See all our service facilities

Our departments

Our departments are committed to offering and sustaining service excellence to the people of Cape Town, as well as to the corporate structures of the City of Cape Town.

See a list of all our public-serving departments and contact information. Should you wish to speak to a specific City official and have their details, you may contact our switchboard at 021 400 1111.

The Media Office

Our Media Office is tasked with protecting and promoting the public reputation of the City administration through free communication channels. These include newspapers, radio stations, television channels and various online platforms.

Visit the Media Office page for more information.

Legal

Ombudsman

Appeals

Email: msa.appeals@capetown.gov.za
Fax: 021 400 5830 / 086 202 9981

Insurance claims

Email: charlene.harmse@capetown.gov.za
Fax: 086 202 9701

Access to information

Fax: 021 400 5830 / 086 202 9982
Email: access2info.act@capetown.gov.za
PAIA online.

Open data portal

Access the City's Open Data Portal.

Find your councillor

See our Lookup Tool to access councillor information.

Mayor's Office

Telephone:
021 400 1301 / 021 400 1300
Email:
mayor.mayor@capetown.gov.za

Our online services: service at your fingertips

We maintain a number of easy-to-use online services for you to use – from online reporting and service requests to plan submissions and supply chain management.

City Connect

Visit our full list of online services

Document downloads

1. 107 Emergency Contacts Pamphlet (Eng/Afr/Xhosa)
  18/03/2025, Pamphlet,Contact list - 101 KB
2. Basket of Services Pamphlet
  30/06/2023, Pamphlet - 906.5 KB
3. CCT Contact Us Poster (Afrikaans)
  18/10/2022, Poster - 59 KB
4. CCT Contact Us Poster (English)
  18/10/2022, Poster - 61.9 KB
5. CCT Contact Us Poster (isiXhosa)
  18/10/2022, Poster - 61.6 KB
6. How to Contact the City Infographic Pamphlet
  01/11/2015, Infographic,Pamphlet - 740.3 KB

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