Electricity application forms

Access application forms and useful resources related to electricity consumption and efficiency.

About

We generate and distribute electricity in the Cape Town municipal area. If you are a resident of Cape Town you can access our guides and application forms to cover your electricity needs.

Whether you want to buy electricity online, apply for an electricity connection, small scale embedded generation, a prepaid meter, a standby generator, a prepaid electricity meter and more, you can access City Connect. Depending on your need you will also find the specific application procedures and necessary documents needed for each application process.

Application forms and documents

Below you’ll find some of our electricity application forms and reference documents for easy access.

online applications

You can now submit SSEG applications and apply for a new or modified electricity supply online via e-Services. This new platform will make applying quick and easy, and automate the issuing of quotes for certain applications. Follow the links below to find out more.

Note: Applications using the Connection of Embedded Generation PDF form will only be allowed in extenuating circumstances.

Application forms

Reference documents

SAFER, FASTer SOLAR PV APPROVAL

Since 1 October 2023, all new solar PV and/or battery systems are being treated as grid-tied and must use City-approved inverters, have professional sign-off and be authorised before switching on.

We will no longer be accepting applications for standby and off-grid systems. Systems that have already been authorised will remain valid, and pre-October 2023 applications for standby/off-grid systems will still be processed, but priority will be given to grid-tied systems using City-approved inverters.

Additional information

If you would like additional information related to electricity, you can:

Top tip

Are you thinking of installing small-scale embedded generation? Find out how to sell your excess energy back to the City.

City Connect guides

To register or apply for electricity services, visit City Connect.

City Connect

Contact us

For assistance or more information:

Telephone:
0860 103 089

E-mail:
accounts@capetown.gov.za or electricitycustomer.support@capetown.gov.za

Document downloads

1. Customer Connection Information Guidelines
  09/07/2018, Guideline - 263.7 KB
2. Electricity Consumptive Tariffs
  30/06/2025, Budget annexure,Tariff - 1.3 MB
3. Embedded Generation Schematic Drawings Guideline
  24/01/2024, Guideline - 428.2 KB
4. Energy Efficiency Requirements
  16/12/2014, Regulation - 217.2 KB
5. Generic SSEG Supplemental Contract
  14/05/2024, Contract - 468.2 KB
6. Grid Interconnection of Embedded Generation Part 2 – SSEG – Section 1: Utility Interface
  29/04/2021, Guideline - 5.7 MB
7. Guide for Municipalities on Processing Embedded Generator Applications 1 MW and Larger
  31/12/2022, Guideline - 1.7 MB
8. Load Estimation Standard Regulations
  14/12/2014, Regulation - 106.5 KB
9. SSEG Supplemental Contract: March 2024
  03/03/2024, Contract - 633.9 KB
10. Standard for the Interconnection of Embedded Generation
  05/03/2024, Regulation - 6.8 MB
11. Standby Supply Soft Load Transfer Scheme Standards
  22/04/2025, Regulation - 2 MB
12. Tariff Policies
  25/06/2025, Policy - 906.9 KB