Pay online

Register for e-Services and activate the municipal accounts service.

Once the service is activated, you will also be able to:

• get copies of your paid invoices;
• view account statements;
• view payments received; and
• enter your meter readings.

You can pay the City using your bank’s website. We are already listed as a beneficiary at all the major banks, so you do not need to load our bank details.

• Select the bank-listed beneficiary under ‘benefit type’.
• Under ‘benefit name’ type ‘City’ (a drop-down menu will appear).
• Select ‘City of Cape Town Municipality’.
• Enter your nine-digit municipal account number as the ‘beneficiary reference’, without spaces or commas.
• Enter the amount of money you want to pay and complete the transaction.

You can also register with www.easypay.co.za or www.powertime.co.za to pay your account.

Pay via QR code

Your municipal invoice includes a QR code which is embedded with your EasyPay number and outstanding balance.

• Scan the QR code with your smartphone.
• This will open up to the Easypay payment portal where you will be able to confirm the total amount due.
• Follow these easy steps and settle your account using your preferred secure payment method.

Pay at an ATM

Contact your bank to add the City as an ATM beneficiary.

Pay in person

You can pay at any of the following:

• City cash office/walk-in centre;
• Nedbank branches;
• Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar stores.

Schedule a debit order

You can schedule a debit order to take place on the 7th, 15th or the last working day of the month. Contact our call centre on 0860 103 089 for help, or visit one of our cash offices/walk-in centres.

If you need to amend your debit order or cancel it, download and complete the Debit Order Amendment Form.

You will also need to provide:

• A copy of your ID
• Proof of banking details

Request a refund

If you've overpaid your municipal account, you can request a refund.

Query your account

If you have any questions related to your account or the amount you owe, or if you would like to dispute your account, you can visit any of our cash offices/walk-in centres or call 0860 103 089 for more information.

Keep the reference number you're provided with, to track the progress of your query.

Overdue accounts

If your account is overdue, and your water and/or electricity supply has been restricted or disconnected, make payment as soon as possible so your supply can be reconnected.

You can pay your overdue account in person or via EFT, as stated above.

Once you’ve settled the full outstanding amount, email your proof of payment to reconnection.crm@capetown.gov.za, to have your services reconnected.

Payment arrangements

You can pay your overdue account over a period of time with an interest-free payment arrangement.

e-Billing

You can receive your municipal account via email by registering for e-Billing.

Overseas payments

If you don't have a South African bank account, or an agent in South Africa to manage your municipal account payments for you, follow one of the processes below.

Paying from an international account

To make payments from an international bank account, contact our call centre on 021 401 4701 to request our SWIFT code and bank account details.

You will need to verify the following:

• Your contact details (including an email address)
• Your account number

Payments by a South African citizen on your behalf

You can nominate someone in South Africa to make payments on your behalf, using one of the following methods:

• Register for e-Billing
• EasyPay
• EFT or ATM payments

Contact us

Call Centre

Telephone:
0860 103 089

Email:
accounts@capetown.gov.za

Document downloads

• 1. Debit Order Amendment Application Form

     01/07/2015, Application form - 474.4 KB

  2. Debit Order Application Form

     10/07/2025, Application form - 527.2 KB

  3. QR Code - ISU and Account Statements Payment Process Guideline

     26/10/2023, Guideline - 523.8 KB