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Think waterGP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business;GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect1WhiteCape Town is experiencing a serious water shortage due to insufficient rainfall and fast declining dam levels. We all need to THINK WATER. <a href="https://www.capetown.gov.za/thinkwater ">thinkwater </a>Blue<img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/drought_header6_dayzero.jpg" style="BORDER: 0px solid; ">Normal
Residential water restrictions explained GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/Residential-water-restrictions-explained">Residential-water-restrictions-explained</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Water%20and%20sanitation%20services%20for%20informal%20settlements%20and%20backyarders%20Header.jpg" style="BORDER: 0px solid; ">Normal
Commercial water restrictions explainedGP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities1Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/Commercial-water-restrictions-explained">Commercial-water-restrictions-explained</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/2016%20commercial%20water%20restrictions%20explained%20Header.jpg" style="BORDER: 0px solid; ">Normal
Water saving toolkitsGP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1To help you spread the word, we have created water-saving information packs for your home, business and hospitality industry.<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/water-saving-resources">water-saving-resources</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/WaterSavingResources-header.jpg" style="BORDER: 0px solid; ">Normal
Safety and security resourcesGP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1The City offers a variety of free interesting and educational material relating to safety and security.<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/safety-and-security-education-resources" target="_blank">safety-and-security-education-resources</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Safety and security education resources Header Image.jpg" style="BORDER: 0px solid; ">Normal
Going solar in the workplace GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1Businesses that have onsite renewable energy generation will benefit from lower overall electricity costs and contribute to a more secure and sustainable future. <a href="http://www.capetown.gov.za/work%20and%20business/greener-business/saving-electricity-in-the-workplace/going-solar-in-the-workplace">going-solar-in-the-workplace</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Make Your Building Smarted Header.jpg" style="BORDER: 0px solid; ">Normal
Alternative and recycled water sources for your organisationGP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1 Drinking water is a scarce resource. The City is promoting the responsible use of alternative water sources. <a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/alternative-and-recycled-water-sources-for-your-business-or-organisation" target="_blank">alternative-and-recycled-water-sources-for-your-business-or-organisation</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Alternative and green water sources for the home Header.jpg" style="BORDER: 0px solid; ">Normal
LoadsheddingGP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1Loadshedding power outages generally last for about 2 hours and 30 minutes, with one area being affected at a time during stage 1 and four areas being affected at a time during stage 3b.<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/load-shedding-and-outages">load-shedding-and-outages</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Loadshedding And Outages Header.jpg" style="BORDER: 0px solid; ">Normal
Water star rating certification GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect1We have updated the certification so that it now recognises integrated water management. <a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Water-and-sanitation/apply-for-water-star-rating-certification/Appl%20for%20Water%20Star%20Rating%20certification">Appl%20for%20Water%20Star%20Rating%20certification</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Saving water in your business or organisation Header.jpg" style="BORDER: 0px solid; ">Normal

 

 

 

Residents urged to comment on proposed heritage protection for Bo-KaapThe Bo-Kaap is Cape Town’s oldest surviving residential neighbourhood and offers visitors a glimpse of a way of life that is rare in most modern cities.<p>The Bo-Kaap is Cape Town’s oldest surviving residential neighbourhood and offers visitors a glimpse of a way of life that is rare in most modern cities.</p><p>The area’s historical character is, however, under pressure given its proximity to the central business district and its large-scale developments and traffic congestion, and urban renewal which is driving a high demand for properties within the Bo-Kaap. </p><p>The City’s proposal to include the Bo-Kaap area in a Heritage Protection Overlay Zone is aimed at conserving the neighbourhood’s unique historical character and way of life by managing development in a sustainable and considered manner. </p><p>‘I’m calling on Capetonians to get involved in this public participation process, and to tell us what they think. This is a pivotal time for the city and for the residents of the Bo-Kaap. The outcome of this process will have, for example, an impact on our vision to promote the Bo-Kaap as a heritage tourist destination; to assist the community with related economic development opportunities; and to protect its long-term sustainability as a cultural asset,’ said the City’s Executive Mayor, Alderman Dan Plato.</p><p>Residents and interested and affected parties should take note that the public participation process will commence on Friday, 18 January 2019, and that comments should be submitted by 22 February 2019.</p><p>‘Nestled at the foot of Signal Hill, the Bo-Kaap community with its narrow cobbled streets has been overlooking the old Table Bay harbour for nearly three centuries. The bright coloured terrace houses – known as huurhuise – have been captured in photos for as long as one can remember, and provides visitors with a rare glimpse of urban living where boundary walls are mostly absent and neighbours and children are still mingling in the street.</p><p>‘Apart from being the earliest established Muslim community in South Africa, the Bo-Kaap is also the City’s oldest surviving residential neighbourhood with well-presented, coherent streetscapes. The age and typology of its architecture is distinctive. Adding to this uniqueness are the social and cultural traditions and practices that are evident to this day where people interact on their stoeps and sidewalks.</p><p>‘As from Friday, Capetonians will have the opportunity to comment on the City’s proposal to include the Bo-Kaap area – the buildings, all vacant land and sites, and public streets – in a Heritage Protection Overlay Zone. I’m urging residents, in particular those who own property in the Bo-Kaap, to read the guideline document so that they can understand how the proposed zoning may impact them, and to submit their comments to the City,’ said the City’s Mayoral Committee Member for Spatial Planning and Environment, Alderman Marian Nieuwoudt.</p><p>All land units within the City have a base zoning that determines what the land can be used for, and how the land may be developed. A Heritage Protection Overlay Zone (HPOZ) sets additional development rules, over and above the provisions of a base zoning. Thus, development applications for properties within an HPOZ are assessed more critically, with additional focus on the impact that the development proposal will have on the heritage value of the building and site, and the area at large.</p><p>‘The main purpose of an HPOZ is to prevent inappropriate development and alterations within an area of significant heritage value, and it provides clarity to property owners as to what is allowed and desirable. The HPOZ also allows the City to impose conditions to the approval to ensure that the heritage value of the building or site is protected or enhanced. The City may also require the applicant to amend the plans,’ said Alderman Nieuwoudt.</p><p>Apart from the proposed HPOZ, the City will also consider a set of proposed heritage guidelines for the Bo-Kaap when applications for the demolition, alteration and development of sites and buildings within the HPOZ are received. The guidelines will assist with the decision-making process and consideration of the applications.</p><p>The proposed HPOZ for the Bo-Kaap extends to the Table Mountain National Park, and includes the northern green verges to the north-west of Strand Street, and includes Buitengracht between the intersections with Carisbrook and Strand Street.</p><p>The guideline document will be available on the City’s website at <a href="http://www.capetown.gov.za/haveyoursay" target="_blank">www.capetown.gov.za/haveyoursay</a> as from Friday, 18 January 2019. The guideline document provides information about the history of the Bo-Kaap and the purpose of the HPOZ, the heritage principles, how the proposed HPOZ will be implemented and managed, and the implications to property owners and potential developers.</p><p>Other relevant information such as frequently asked questions and answers, as well as maps of the proposed HPOZ, is included in the guideline document.</p><p><strong>Apart from being posted online, the document will be available for public viewing during office hours at the following venues</strong>:</p><ul><li><div style="text-align:left;">Subcouncil 16 office on the 11th floor at 44 Wale Street</div></li><li><div style="text-align:left;">Metro Office on the 5th floor at 44 Wale Street</div></li><li><div style="text-align:left;">Table Bay District Planning Office on the 2nd floor of the Media City Building on the corner of Adderley Street and Hertzog Boulevard</div></li></ul><p><strong>Objections and comments, together with reasons, may be submitted before or on 22 February 2019:</strong></p><ul><li><div style="text-align:left;">By sending an email to <a href="mailto:lums@capetown.gov.za" target="_blank">lums@capetown.gov.za</a></div></li><li><div style="text-align:left;">Online at <a href="http://www.capetown.gov.za/haveyoursay" target="_blank">www.capetown.gov.za/haveyoursay</a></div></li><li><div style="text-align:left;">By visiting the Metro Office or Table Bay District Planning Office </div></li></ul><p>The City will also host a sectoral hearing at the Civic Centre on Saturday, 9 February 2019, where community-based organisations and the business sector will make oral presentations. Further details will be made public in due course.</p><p><br><strong>End</strong><br></p>2019-01-15T22:00:00Z1
City seeks help to protect community facilitiesIt is just a few weeks into the new year, and several facilities have already been targeted by criminal elements <span><p>The City of Cape Town renews its call on communities to help fight the scourge of vandalism and theft at community facilities.</p><p>It is just a few weeks into the new year, and several facilities have already been targeted by criminal elements in the community, disrupting service delivery but also requiring repairs with funds that could have been spent elsewhere.</p><p>'Looking after our facilities requires the support and collaboration of all community members. I want to encourage communities to take ownership of these facilities and assist us in our fight to protect these assets. </p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/bishop%20lavis%20library3.jpg" alt="" style="width:1425px;" /> </figure></span><span><p>'We cannot allow the vandalism and destruction of City property, and ultimately community assets, to continue. It is a waste of resources, as money that could be used for housing or sanitation has to be used to repair assets,’ said the Executive Mayor of the City of Cape Town, Dan Plato.</p><p>Facilities within the Community Services and Health Directorate are particularly vulnerable. These include libraries, clinics, sports complexes, community centres and parks.</p><p>'City facilities are the continuous targets of wanton criminal acts and vandalism; and the City spends millions annually to repair and replace these assets. Facilities are not only incapacitated for use, but the loss and damage deprive the very communities they serve.</p><p>‘Incidents recorded range from petty theft to the theft of geysers, gates and fixtures and the damage of tiles, soap dishes, parts of toilets and carports. The reality is that we have a social problem which manifests itself as crime and vandalism on easy targets such as cemeteries and recreation facilities,' said the City of Cape Town's Mayoral Committee Member for Community Services and Health, Councillor Zahid Badroodien.</p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/bishop%20lavis%20library1.jpg" alt="" /> </figure></span><span><p><strong>Some of the incidents reported in recent months include:</strong></p><ul><li><div style="text-align:left;">A power outage at the Bishop Lavis library on 4 January 2019 as a result of vandalism of a nearby electricity substation, which meant that staff were unable to use their telephones or computers and patrons couldn’t use the library. Burglars also tried to access the library during the power outage, but were interrupted by security guards who alerted law enforcement. </div></li><li><div style="text-align:left;">Damage to wooden structures, trees and rubber matting at the Nomzamo Smart Park on Monday 7 January 2019 as a result of a fire. This meant that a large area of this popular recreation spot had to be cordoned off and was unusable by children who were on holiday.</div></li><li><div style="text-align:left;">During the December holidays, the Delft Library suffered a number of broken windows while a section of the fence was removed and a door at the reference section was vandalised.</div></li><li><div style="text-align:left;">Chillers on the roof of the Bellville Library were vandalised and the copper pipes stolen twice, with the second incident occurring in November last year.</div></li><li><div style="text-align:left;">Last year the Company's Garden had a heritage sundial stolen in addition to the copper plate at the entrance; the lion’s heads on the Thorne fountain were vandalised; and the water pipe at one of the statues was damaged.</div></li></ul> <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/bishop%20lavis%20library%20%282%29.jpg" alt="" style="width:1425px;" /> </figure></span><p>‘Thus far, in this financial year, three departments have recorded nearly two million rand spent on repairs and the replacement of damaged or stolen equipment, including more than a thousand library items. </p><p>‘This is not to mention the untold cost on staff morale. Staff are traumatised by incidences which often have a psychological impact on their wellbeing. They are afraid of working in high-risk areas as a result of multiple attacks on facilities which results in high numbers of resignations at these facilities. The filling of vacancies is an ongoing challenge at these facilities and current staff members are not willing to transfer to these facilities to continue rendering essential services, which in turn impacts negatively on communities,’ added Councillor Badroodien.</p><p>In August last year, the directorate announced a major financial injection to help keep community facilities safe from criminals.</p><p><strong>Some of these initiatives include:</strong></p><ul><li><div style="text-align:left;">R10,1 million for security hardening measures like burglar bars, alarm systems, high mast lighting, etc.</div></li><li><div style="text-align:left;">R20 million for the deployment of Facility Protection Officers</div></li><li><div style="text-align:left;">R9,8 million for the deployment of 312 Safety Wardens</div></li></ul><p>‘These interventions are starting to make a difference in the areas where they are deployed, but we still have a long way to go and we cannot do it alone. I urge all residents to contact the police or Law Enforcement if you see anything suspicious. Help us take care of what belongs to us all,' said Councillor Badroodien.<br>To report vandalism, call 107 from a landline or 021 480 7700 from a cellphone.</p><p><strong>End</strong></p><span>​​</span><span>​​</span><span>​​</span>2019-01-15T22:00:00Z1
City welcomes Banyana Banyana to Cape TownThe City would like to extend a warm welcome to all three teams as they do battle on the field in preparation for the 2019 FIFA Women’s World Cup <span><p><br>‘The City would like to extend a warm welcome to all three teams as they do battle on the field in preparation for the 2019 FIFA Women’s World Cup that will take place in France during June – July this year. We are extremely proud to be the host city for the preparation matches especially since this is the first time that Banyana Banyana have qualified to compete in a FIFA Women’s World Cup,’ said Executive Mayor, Alderman Dan Plato.</p><p>The matches, which will be played in honour of the late Winnie Mandela and Albertina Sisulu, will help the team to prepare for their ultimate battle for the World Cup.<br><br>‘Sport plays an important unifying role by bringing together communities from all walks of life, and is a major contributor to the local economy contributing in excess of R8,8 billion to the Western Cape GDP between 2012 and 2015. The economic contribution is testament to the significant role of sport and sporting tourism in local economic development,’ said the City’s Mayoral Committee Member fro Economic Opportunities and Asset Management, Alderman James Vos. <br>Banyana Banyana will take on Sweden (in a closed session) on Thursday 17 January at the Athlone Stadium.</p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/banyana1.jpg" alt="" style="width:1069px;" /> </figure>​​</span><span><p>The team will then go head-to-head with the Netherlands in the inaugural Winnie Mandela International Challenge on Saturday 19 January at 15:00. Banyana Banyana will then face Sweden again on 22 January for the Albertina Sisulu Centenary Challenge at 19:00. Both matches will take place at the Cape Town Stadium.</p><p>‘We are indeed honoured to be hosting Banyana Banyana for their World Cup preparation matches. Capetonians are urged to come out in large numbers in support of the beautiful game and our beautiful team, and armed with the ‘gees’ of the 2010 FIFA World Cup. We wish the team well with their preparations, and all the best for the matches in the World Cup later this year,’ added Alderman Vos.</p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/banyana2.jpg" alt="" style="width:1069px;" /> </figure></span><p>At the welcoming event held yesterday, Alderman Vos reiterated that the City believes that Cape Town is a city of sports-lovers, with top-class sports facilities, a functioning tourism sector and locals who exhibit the best ‘gees’ at sporting events. Therefore, it makes sense for us, together with the Western Cape Government, to cultivate the lucrative sport tourism industry.</p><p>Besides the players and their support staff, spectators travelling to watch sporting events also contribute millions to the economy. An added benefit is the spend at the city’s tourism attractions and the associated services while visitors are in Cape Town, such as accommodation, transport and the hospitality sector as a whole. It is not always just about the event itself,’ added Alderman Vos.</p><p><strong>End</strong><br> <br></p><span>​​</span>2019-01-15T22:00:00Z1
Executive Mayor Plato takes his listening tour to the City’s Call Centre Some of the problems they deal with are difficult ones, but they always act in a professional manner and this shows with customer satisfaction ratings <span> <p>‘I was very happy to see how friendly and professional our staff are. Some of the problems they deal with are difficult ones, but they always act in a professional manner and this shows with customer satisfaction ratings. The customer feedback survey indicates that customers are generally satisfied with service that they receive from the Call Centre and our team is committed to maintaining the highest level of customer service.</p> <p>‘I’ve asked the Call Centre management for a report on the nature of the calls so that we can look at how best to streamline our responses to service requests and ensure we deal with some of these challenges before they become a problem for our residents,’ said Mayor Plato.</p> <p>Some 200 permanent staff are stationed at the City’s Call Centre with additional temporary staff brought in as the need arises.<br>Services are offered in the three official languages of the Western Cape, namely English, isiXhosa and Afrikaans.<br></p> <figure class="subtopic-fullsize-img"><img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/mayor%20in%20call%20centre.jpg" alt="" style="width:1237px;" /> </figure>​​</span> <p>Residents and visitors to Cape Town can report a problem or make an enquiry related to account queries, valuations, creditors accounts payable, water and waste services, motor vehicle registration, traffic fines as well as general enquiries and service requests. </p><p>City staff received one month’s training and are continuously assessed to ensure the highest level of service is always provided to our residents and visitors.  </p><p>The City’s contact details are as follows:</p><p>Emergencies – phone <a>107</a> (landline) or <a>021 480 7700</a> (mobile)</p><p>Service requests and general enquiries – phone <a>0860 103 089</a> or email <a href="mailto:accounts@capetown.gov.za" target="_blank">accounts@capetown.gov.za</a></p><p>Water and sewer faults – phone <a>0860 103 089</a>; WhatsApp <a>063 407 3699</a>; email <a href="mailto:water@capetown.gov.za" target="_blank">water@capetown.gov.za</a> or SMS <a>31373</a></p><p>Electricity service faults – phone <a>0860 103 089</a>; email <a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a> or SMS <a>31220</a></p><p>Public transport and MyCiti – phone <a>0800 65 64 63</a></p><p>Website – <a href="http://www.capetown.gov.za/" target="_blank">www.capetown.gov.za</a>.</p><p>FreeCall lines for direct access to the Call Centre are available at 187 City venues, including libraries, clinics, housing and cash offices. </p><p> <strong>End</strong></p>2019-01-15T22:00:00Z1

 

 

 

 

Apply for exemption from water restrictionsAll water users are encouraged to save water and adhere to water restrictions, but exemption is approved in special circumstances.GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Water-and-sanitation/Apply-for-exemption-from-water-restrictions">Apply-for-exemption-from-water-restrictions</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/City%20Connect%20Header%20Image.jpg" style="BORDER: 0px solid; ">Normal
Saving water in the homeWater is a precious resource and since we are in the midst of a serious drought we all have to learn how to use it carefully. Every action each of us takes to save water in our home makes a difference!GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/save-water-in-the-home">save-water-in-the-home</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Saving%20water%20in%20the%20home%20Header.jpg" style="BORDER: 0px solid; ">Normal
Alternative water sources for the homeThe City is promoting the responsible use of alternative water, including grey water, rainwater, and groundwater from boreholes/well points.GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/alternative-water-sources-for-the-home">alternative-water-sources-for-the-home</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Alternative%20and%20recycled%20water%20sources%20for%20your%20business%20Header.jpg" width="1440" style="BORDER: 0px solid; ">Normal
Saving water in your business or organisationWater is a precious resource and since we are in the midst of a serious drought we all have to learn how to use it carefully. Every action each of us takes to save water makes a difference!GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/saving-water-in-your-business-or-organisation">saving-water-in-your-business-or-organisation</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Understanding%20the%20cost%20of%20water%20and%20sanitation%20for%20businesses%20Header.jpg" style="BORDER: 0px solid; ">Normal
Alternative and recycled water sources for your organisationThe City is promoting the responsible use of alternative water sources that help to minimise the amount of drinking water used from our dams, which is important during a drought.GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/alternative-and-recycled-water-sources-for-your-business-or-organisation">alternative-and-recycled-water-sources-for-your-business-or-organisation</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Alternative%20and%20recycled%20water%20sources%20for%20your%20business%20Header.jpg" width="1440" style="BORDER: 0px solid; ">Normal
Apply for replacement wheelie bin The City will replace or repair a damanged or stolen wheelie bin free of charge. GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-replacement-wheelie-bin" target="_blank">Apply-for-replacement-wheelie-bin</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/City Connect Header Image.jpg" style="BORDER: 0px solid; ">Normal
Pay and renew your vehicle licence There are a number of different options you can use when paying for and renewing your vehicle licence renewal. GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/City Connect Header Image.jpg" style="BORDER: 0px solid; ">Normal
Dam levelsThe dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboardGP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/drought_header13.jpg" style="BORDER: 0px solid; ">Normal
Water mapThe City of Cape Town’s water map provides information on household water use, treated effluent collection points and water pressure management zones.GP0|#0549bc50-a20a-4870-897a-a249a9f2ce90;L0|#00549bc50-a20a-4870-897a-a249a9f2ce90|City-Connect;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GP0|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;L0|#0c529c1ac-1f8d-48ae-8079-d34f4dae9c57|Explore and enjoy;GP0|#245ec7aa-a528-4cd3-bcac-597c292db711;L0|#0245ec7aa-a528-4cd3-bcac-597c292db711|Family and home;GP0|#af370586-9ba3-404a-9d6e-02066ca42752;L0|#0af370586-9ba3-404a-9d6e-02066ca42752|Local and communities;GP0|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;L0|#0e88ff549-973f-4e3c-a46c-cfbe61bd6a24|Work and business1<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/cape-town-water-map">cape-town-water-map</a><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/drought_header13.jpg" style="BORDER: 0px solid; ">Normal

 

 

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