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Contact us<span> <h2 class="sectHeading">General enquiries<br></h2> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>essential services queries</h4><p> Our customer call centre is only available for queries related to essential services including water, sanitation, refuse removal, payment arrangements and reconnections during the lockdown period. Download our <a href="http://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/COVID-19_CustomerServiceChannels.pdf" target="_blank">COVID-19 Customer Service Channels Pamphlet</a>.</p></div></div></span> <h4>24/7 Customer Call Centre</h4> <p>All queries will be directed via the Water queue:</p> <p> <em>Telephone:<br><a>0860 103 089</a> (option 2)<br><br>Email:<br><a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a><br><br>SMS to 31373 (max. of 160 characters)</em></p> <p> <em>Fax:<br><a>086 201 1017</a></em></p> <span> <div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard">​​</i></div><div class="desc"><h4>City Connect</h4><p> <a href="http://www.capetown.gov.za/City-Connect/Report/Municipal-services-and-maintenance/Submit-a-service-request/Submit%20a%20service%20request%20online">Submit a service request (C3)</a></p></div></div></span> <h4>FreeCall lines</h4> <p> <em>Find a FreeCall line at </em> <a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Clinics%20and%20healthcare%20facilities"> <em>your nearest clinic</em></a>.</p> <h4>Accounts</h4> <p> <em>To request copies of invoices only. Please note our <a href="http://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account">updated billing process</a> at this time.</em></p> <p> <em>Email:<br><a href="mailto:copy.invoice@capetown.gov.za">copy.invoice@capetown.gov.za</a></em></p> </span><span> <h2 class="sectHeading">Emergencies</h2> <p> <em>Telephone:<br><a>021 480 7700</a> from your mobile or <a>107</a> from a landline.<br> </em></p></span><span> <h2 class="sectHeading">Reporting</h2> <p>We will only be able to respond to complaints which critically affect service delivery, such as a burst water mains and other life- and preperty-threatening incidents.</p> <p>Submit your critical service delivery and fault reports online <a href="http://www.capetown.gov.za/servicerequests">www.capetown.gov.za/servicerequests</a>. </p> <h4>Electricity faults - City of Cape Town</h4> <p> <em>SMS:<br><a>31220 </a>(free SMSes do not apply)<br><br>Email:<br><a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a></em></p> <h4>Electricity faults - Eskom supply area</h4> <p> <em>Telephone:<br><a>0860 037 566</a><br><br>Email:<br><a href="mailto:western@eskom.co.za">western@eskom.co.za</a></em></p> <h4>Refuse services: </h4> <p> <em>Telephone (Emergencies only):<br><a>0860 103 089</a><br><br>Fax:<br><a>086 010 3090</a> / <a>021 400 4302</a><br><br>Email:<br><a href="mailto:wastewise@capetown.gov.za">wastewise.user@capetown.gov.za</a></em></p> <h4>Water and Sanitation: </h4> <p> <em>SMS:<br><a>31373</a> (free SMSes do not apply)</em></p> <p> <em>Email:<br><a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a></em><br><br><em>Fax:<br><a>021 957 4726</a></em></p> <h4> Public housing tenants</h4> <p> <em>Whatsapp (emergencies only):</em><br><em><a>063 299 9927</a></em></p> <h4>Illegal occupancy / land invasion</h4> <p> <em>24-hour hotline:</em><br><a><em>021 596 1999</em></a></p> <h4>Cable theft</h4> <p> <em>Telephone:<br><a>0800 222 771</a></em></p> <p> <em>Fax:<br><a>021 400 5910</a></em></p> <h4>Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills)</h4> <p> <em>Telephone:<br><a>0800 656 463</a></em><br><br><em>Email:<br><a href="mailto:Transport.Info@capetown.gov.za">Transport.Info@capetown.gov.za</a></em></p> <h4>Traffic signal faults</h4> <p> <em>24 hour telephone:<br><a>0800 656 463</a></em></p> <h4>Metro Police and Traffic Services</h4> <p> <em> Telephone: </em> <br> <a> <em>0860 765 423</em></a></p> </span><span> <h2 class="sectHeading">Transport Information Centre</h2> <p> <em>Telephone:</em><br><em><a>0800 656 463</a></em> </p> <h4>Dial-a-Ride:</h4> <p>Dial-a-Ride will be operating to provide registered users with transport to access essential services and medical facilities. Bookings are essential.</p> <p> <em>Telephone:</em><br><a><em>0800 600 895</em></a></p> <h2 class="sectHeading">Councillors</h2> <p> Councillors are available to assist with urgent matters via telephone or email. View the <a href="http://www.capetown.gov.za/Family%20and%20home/Meet-the-City/City-Council/Find-your-councillor-ward-or-subcouncil"> councillor, subcouncil and ward directory</a> to get in touch.</p> <p> All subcouncil offices are closed to the public until further notice. Urgent matters can be reported to the <a href="http://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/SubcouncilMeeting_Postponement_ENG.pdf" target="_blank"> respective area director</a>.</p></span><span> <h2 class="sectHeading"> Mayor's Office</h2> <p> <em>Telephone:</em><br><a></a><a><em>021 400 1301</em></a><em> / </em> <a> <em>021 400 1322</em></a><br><br><em>Email:</em><br><a href="mailto:mayor.mayor@capetown.gov.za"><em>mayor.mayor@capetown.gov.za</em></a></p></span><span> <h2 class="sectHeading">City departments</h2> <p> View the City of Cape Town <a href="http://www.capetown.gov.za/Departments"> department A-Z</a> for information.</p> </span> <span> <h2 class="sectHeading">Online services</h2> <p> View our <a href="http://www.capetown.gov.za/City-Connect"> City Connect online services A-Z</a> for information.</p> </span>GP0|#e7688c42-f073-4dea-842b-3fcea051b9ff;L0|#0e7688c42-f073-4dea-842b-3fcea051b9ff|Contact us;GTSet|#dc1a8a1b-0357-45bc-b768-7d9a89c8ef94;GPP|#780150fb-25ca-42e5-8afb-af3efe7e13a3Emergencies, faults, accounts and enquiries: find important City contact details to answer your needs.

 

 

Basket of Services Pamphlet826614GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2019-10-23T22:00:00Z
COVID-19 Customer Service Channels During Lockdown662113GP0|#591e1d8b-7507-4dd3-8a9a-59b5cdd318c6;L0|#0591e1d8b-7507-4dd3-8a9a-59b5cdd318c6|Poster;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-04-01T10:00:00Z

 

 

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