| GENERAL & ACCOUNT ENQUIRIES (Service delivery queries, complaints and accounts) |
| Telephone: |
0860 103 089 |
| Telephone: (overseas callers) |
+27 21 401 4701 |
| Fax: |
0860 103 090 |
| E-mail: (General enquiries) |
contactus@capetown.gov.za |
| E-mail: (Account enquiries) |
accounts@capetown.gov.za |
| SMS: (160 characters max) |
31373 |
| Cash and enquiry offices: |
Click here |
| ALCOHOL & DRUG 24/7 HELPLINE |
| Telephone: |
0800 HELP 4 U
0800 435 748 |
| COUNCILLORS |
| Website: |
www.capetown.gov.za/council |
| CABLE THEFT |
| Telephone: |
0800 222 771 |
| Fax: |
021 400 5910 |
| CITY MANAGEMENT (City Manager and Executive Directors) |
| Website: |
www.capetown.gov.za/en/management |
| DISASTER RISK MANAGEMENT CENTRE (Enquiries: All hours) |
| Telephone (All hours): |
080 911 4357 |
| Telephone (international callers): |
+27 21 597 6000 |
| Fax: |
021 597 5010 |
| E-mail: |
disasteroperations.centre@capetown.gov.za |
| Website: |
www.capetown.gov.za/en/disasterriskmanagement |
| ELECTRICITY SERVICES (General, prepaid, loadshedding and faults) |
| Postal address: |
PO Box 82, Cape Town, 8000 |
| Telephone (Faults): |
0860 103 089 |
| Fax: |
0860 220 441/0800 220 441 |
| Telephone (Accounts): |
0860 103 089 |
| ESKOM: |
0860 037 566 |
| E-mail: |
frcentre@capetown.gov.za |
| Website: |
www.capetown.gov.za/en/electricity |
| Buy electricity online: |
www.energy.co.za |
| EMERGENCY (When life or property is endangered by fire, accidents and natural disasters etc) |
| Telephone: |
107 |
| Telephone from mobile: |
021 480 7700 |
| Telephone from mobile: |
112 (toll free) |
| Website: |
www.capetown.gov.za/en/disasterriskmanagement |
| EVENTS APPLICATIONS AND PERMITS |
| Telephone: |
021 483 9013/021 483 9272 |
| Fax: |
021 957 0046 |
| E-mail: |
events.permit@capetown.gov.za |
| FILM SHOOTS & PERMITS |
| Telephone: |
021 483 9060 |
| Fax: |
021 483 9061 |
E-mail:
Website: |
film.permit@capetown.gov.za
Online Film Location Booking System |
| Website: |
www.capetown.gov.za/en/ehd/Pages/Filmingpermits.aspx |
| Online booking: |
Online Film Location Booking System |
| FRAUD HOTLINE |
| Telephone: |
0800 323 130 |
INVESTMENT & TRADE PROMOTION
(WESGRO - Western Cape Investment & Trade Promotion Agency) |
| Telephone: |
021 487 8600 |
| E-mail: |
info@wesgro.co.za |
| Website: |
www.wesgro.co.za |
| LAND INVASION (Squatter control) |
| Telephone: |
0800 225 669 |
| THE MAYOR'S OFFICE |
| Postal address: |
Private Bag X9181, Cape Town, 8001 |
| Telephone: |
021 400 1300 |
| Fax: |
021 400 1313 |
| E-mail: |
mayor.mayor@capetown.gov.za |
| MOTOR VEHICLE REGISTRATIONS |
| Telephone: |
0860 103 089 |
| Fax: |
021 400 2276/5915 |
| E-mail: |
accounts@capetown.gov.za |
| OMBUDSMAN |
| Telephone: |
021 400 5486/7 |
| Fax: |
021 400 5952 |
| E-mail: |
ombudsdirect@capetown.gov.za |
| PUBLIC TRANSPORT |
| Telephone (Information): |
0800 656 463 |
| Telephone (Dial-a-ride - for disabled people): |
0800 600 895 |
ROADS AND STORMWATER
(Potholes, flooded roads and chemical or other spills) |
| Telephone: |
0860 103 054 |
| Postal address: |
PO Box X1694, Cape Town, 8000 |
| E-mail: |
watertoc@capetown.gov.za |
| SOLID WASTE (Illegal dumping, wheelie bins, cleansing, extra cleaning) |
| Postal address: |
PO Box 298, Cape Town, 8000 |
| Telephone: |
0860 103 089 |
| Fax: |
0860 103 090/021 400 4302 |
| E-mail: |
wastewise@capetown.gov.za |
| Website: |
www.capetown.gov.za/en/solidwaste |
| TENDERS |
| Telephone: |
021 400 2405/2505 |
| Fax: |
021 419 7659 |
| E-mail: |
tenders@capetown.gov.za |
| Website: |
New tenders list |
| TRAFFIC FINES |
| Telephone: |
0860 103 089 |
| Fax: |
021 406 8734 |
| Website: |
www.payfine.co.za |
| METRO POLICE & TRAFFIC |
| Telephone: |
0860 765 423 |
| TRAFFIC SIGNAL FAULTS (All hours) |
| Telephone: |
0860 00 19 48 |
| WATER & SANITATION (Emergencies such as leaks, burst pipes, sewer defects/blockages and complaints e.g. low water pressure and water wastage) |
| Telephone (Account & consumption) queries: |
0860 103 089 |
| Fax: |
021 957 4726 |
| E-mail: |
watertoc@capetown.gov.za |
| Website: |
www.capetown.gov.za/en/water |