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Useful contacts
GENERAL & ACCOUNT ENQUIRIES (Service delivery queries, complaints and accounts)
Telephone: 0860 103 089
Telephone: (overseas callers) +27 21 401 4701
Fax: 0860 103 090
E-mail: (General enquiries) Contact.Us@capetown.gov.za
E-mail: (Account enquiries) accounts@capetown.gov.za
Cash and enquiry offices: Click here
ALCOHOL & DRUG 24/7 HELPLINE
Telephone: 0800 HELP 4 U
0800 435 748
COUNCILLORS
Website: www.capetown.gov.za/council
CABLE THEFT
Telephone: 0800 222 771
Fax: 021 400 5910
CITY MANAGEMENT (City Manager and Executive Directors)
Website: www.capetown.gov.za/en/management
DISASTER RISK MANAGEMENT CENTRE (Enquiries: All hours)
Telephone (All hours): 080 911 4357
Telephone (international callers): +27 21 597 6000
Fax: 086 576 1776
Fax: 086 576 1775 (for information and advice)
E-mail: disaster@capetown.gov.za
Website: http://www.capetown.gov.za/en/DRM/
ELECTRICITY SERVICES (General, prepaid, loadshedding and faults)
Postal address: PO Box 82, Cape Town, 8000
Faults
Telephone:
SMS:
Email:
Eskom supply areas:

0860 103 089
31220
power@capetown.gov.za
0860 037 566
Telephone (Accounts): 0860 103 089 
E-mail (General enquiries):

electricity@capetown.gov.za

Website: www.capetown.gov.za/en/electricity
Buy electricity online: www.energy.co.za (Syntel)
www.ipay.co.za (Itron)
www.ibuy.co.za (RMT)
EMERGENCY (When life or property is endangered by fire, accidents and natural disasters etc)
Telephone: 107
Telephone from mobile: 021 480 7700
Telephone from mobile: 112 (toll free)
Website: http://www.capetown.gov.za/en/emergencyservices/
EVENTS APPLICATIONS AND PERMITS
Telephone: 021 417 4035/ 021 417 4036/ 021 417 4034 
Fax: 086 576 1933 
E-mail: events.permit@capetown.gov.za
FILM SHOOTS & PERMITS
General: 021 417 4025
Stills/Micro-shoots: 021 417 0599
Commercials/Features: 021 417 0645
Accounts: 021 417 4029
Fax: 086 576 1933
E-mail:
Website:
film.permit@capetown.gov.za
Online Film Location Booking System  
Website: www.capetown.gov.za/en/ehd/Pages/Filmingpermits.aspx
Online booking: Online Film Location Booking System 
FRAUD HOTLINE
Telephone: 0800 323 130
INVESTMENT & TRADE PROMOTION
(WESGRO - Western Cape Investment & Trade Promotion Agency)
Telephone: 021 487 8600
E-mail:   info@wesgro.co.za
Website: www.wesgro.co.za
LAND INVASION (Squatter control)
Telephone: 0800 225 669
THE MAYOR'S OFFICE
Postal address: Private Bag X9181, Cape Town, 8001
Telephone: 021 400 1300
Fax: 021 400 1313
E-mail: mayor.mayor@capetown.gov.za
MOTOR VEHICLE REGISTRATIONS
Telephone: 0860 103 089
Fax: 021 419 1676 
E-mail: accounts@capetown.gov.za
OMBUDSMAN
Telephone: 021 400 5486/7
Fax: 021 400 5952
E-mail: ombudsdirect@capetown.gov.za
PUBLIC TRANSPORT
Telephone (Information): 0800 656 463
Telephone (Dial-a-ride - for disabled people): 0800 600 895
ROADS AND STORMWATER
(Potholes, flooding, fallen trees, open manholes, chemical or other spills)
Telephone: 0860 103 089
Postal address: PO Box X1694, Cape Town, 8000
E-mail: watertoc@capetown.gov.za
SOLID WASTE (Illegal dumping, wheelie bins, cleansing, extra cleaning)
Postal address: PO Box 298, Cape Town, 8000
Telephone: 0860 103 089
Fax: 0860 103 090/021 400 4302
E-mail: wastewise@capetown.gov.za
Website: www.capetown.gov.za/solidwaste 
TENDERS
Telephone: 021 400 2405/2505
Fax: 021 419 7659
E-mail: tenders@capetown.gov.za
Website: New tenders list
TRAFFIC FINES
Telephone: 0860 103 089
Fax: 021 406 8734
Website: www.paycity.co.za
METRO POLICE & TRAFFIC
Telephone: 0860 765 423
TRAFFIC SIGNAL FAULTS (All hours)
Telephone: 0860 00 19 48 
WATER & SANITATION (Emergencies such as leaks, burst pipes, sewer defects/blockages and complaints e.g. low water pressure and water wastage)
Telephone (Account & consumption) queries: 0860 103 089
SMS: 31373
Fax: 021 957 4726
E-mail: watertoc@capetown.gov.za
Website: www.capetown.gov.za/en/water
© City of Cape Town, 2014