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Behind the refuse collection delays <p>​</p><p>There have been delays in refuse collection in recent weeks following staff testing positive for COVID-19, which required the temporary closure of the Bellville, Woodstock, Mitchells Plain, Schaapkraal and Kuils River depots while decontamination was carried out. </p><p>While these depots have since reopened, the chance remains that these depots and others may need to close again at some stage in the event of staff testing positive.</p><p>Residents are also asked to bear in mind that even once depots have been decontaminated and reopened, staff availability remains a challenge. Those who have been in close contact with a confirmed infection are required to self-quarantine for 14 days, even in the absence of symptoms, to minimise the risk that they could unknowingly spread the virus. </p><p>The City is doing all it can to protect the health of staff while also sustaining service delivery with the resources available. However, even with the assistance of contractors and deployment of staff from other areas, it is sometimes not possible to collect refuse throughout the City on the scheduled collection days.  </p><p>The increased load, or volumes of waste, being collected exacerbates the delays due to trucks needing to make more frequent trips to landfill sites to offload before returning to their beats. It may also lead to more frequent breakdown of the vehicles. </p><p>We acknowledge the inconvenience of disruption and constraints to normal services, but we need to prioritise the well-being of staff during this volatile period, while ensuring the service continues at the highest possible level. </p><p><strong>During this time</strong>:</p><ul><li><div style="text-align:left;">Collections staff have been instructed to also collect any refuse bags sitting next to the bin given the delays.</div></li><li><div style="text-align:left;">Residents are urged to please refrain from illegal dumping if their bin becomes full before it is collected. </div></li><li><div style="text-align:left;">Staff have all been issued with a minimum of two cloth masks and gloves, hand sanitiser, and water and soap for the vehicle, and have been briefed on how to use these properly. There are also social distancing measures being implemented and enforced at depots. </div></li></ul><p>Management is checking in regularly with staff members who have tested positive, and wishes them all the best with their recovery. </p><p>Going forward, the City will continue to inform residents should a depot be closed and advise what residents should do with their bins. We ask that residents please understand that plans could be amended at short notice in the case of further COVID-19 cases being identified, and that they should keep an eye on the City’s website and social media accounts for updates. We are exploring other avenues of communication to reach more residents with up-to-date information in the context of a frequently shifting landscape.</p><p><strong>In the event of delays, residents are please take note of the following tips to minimise negative impacts of these delays:  </strong></p><ul><li><div style="text-align:left;">Recycle: Residents are encouraged to take their clean, dry recyclables to one of the City’s open drop-off facilities during Alert Level 3. Alternatively, residents can make use of an accredited recycling collection company. Recycling eases pressure on collections services, in our landfills and on the environment.</div></li><li><div style="text-align:left;">Garden greens may now also be accepted at selected drop-off facilities. Alternatively, residents can make use of private accredited service providers to collect garden greens. </div></li><li><div style="text-align:left;">Where possible, residents are encouraged to practice home composting, as this will allow further space in the bin during this period. </div></li></ul><p><strong>COVID-19 mitigation guidelines for domestic waste disposal:</strong></p><p>Residents are encouraged to follow the guidelines for disposal of their domestic waste to help reduce the spread of COVID-19. The guidelines are aligned to provincial protocols for managing general household waste.</p><p style="text-align:left;">1. Waste items, such as used tissues, wipes and other disposables, that have been used by someone who has or is suspected of having COVID-19, should be disposed into a separate container.</p><p style="text-align:left;">2. This waste should be double-bagged. </p><p style="text-align:left;">3. Please keep this waste on the property for at least five days before placing it out for collection in the bin.</p><p style="text-align:left;">4. Other household waste can be disposed of as normal.</p><p style="text-align:left;">5. Please wash your hands after handling the bin.</p><p style="text-align:left;">6. Sanitise the handle and lid, where possible, before placing your bin out for collection and before bringing it back onto your property.</p><p style="text-align:left;">7. Keep a physical distance from City staff at all times. </p><p><strong>Bin care</strong></p><ul><li><div style="text-align:left;">Please wash and disinfect your wheelie bin regularly, especially when placing it outside and when bringing it back inside</div></li><li><div style="text-align:left;">Please retain and freeze any meat product (i.e. leftover food in the form of chicken, red meat, off cuts, etc.) until collection day before placing into the bin, so as to prevent the breeding of flies </div></li><li><div style="text-align:left;">Store your bin in a cool place, avoiding direct exposure to the sun, to reduce/prevent flies breeding in your bin. It also helps to spray your bin with insecticide to restrict and inhibit the breeding of flies.</div></li><li><div style="text-align:left;">Please remember to wash your hands thoroughly after handling waste</div></li><li><div style="text-align:left;">If residents need to contact the City or submit a service request this can be done via the following channels:  </div></li><li><div style="text-align:left;">Call 0860 103 089</div></li><li><div style="text-align:left;">Online <a href="https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html" target="_blank">https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html</a></div></li></ul><p>Residents should please always remember to take note of the reference number provided. </p><p><br><strong>End</strong></p>2020-06-17T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#ed2ea5d9-5aeb-490b-8057-4754e3e3d1f8;L0|#0ed2ea5d9-5aeb-490b-8057-4754e3e3d1f8|refuge removal;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#299768d4-c86a-487f-bde6-a09376d3fcdf;L0|#0299768d4-c86a-487f-bde6-a09376d3fcdf|bin;GP0|#535077a1-d443-44a3-85e8-6ff83a714d14;L0|#0535077a1-d443-44a3-85e8-6ff83a714d14|sanitary facility1

 

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