Residential water and sanitation services

Residential water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/Residential-water-restrictions-explained">Residential-water-restrictions-explained</a>

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Commercial water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/Commercial-water-restrictions-explained">Commercial-water-restrictions-explained</a>

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Water saving toolkits

To help you spread the word, we have created water-saving information packs for your home, business and hospitality industry.

<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/water-saving-resources">water-saving-resources</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="http://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="http://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">arrange-a-payment-plan-for-debt-collection</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-meter-readings</a>

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="http://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/find-your-councillor-ward-or-subcouncil"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">find-your-councillor-ward-or-subcouncil</a>

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="http://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO).

<a href="http://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for the household, while relevant sectional title complexes can apply for the required number of bins.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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Dam levels

The City of Cape Town and the National Department of Water and Sanitation measures dam levels to check how much water is available.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">this-weeks-dam-levels</a>

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Green Infrastructure Programme

We are developing a Green Infrastructure Programme (GIP) for Cape Town. This will improve current natural assets and help towards the planning of new green and sustainable features.

<a href="http://www.capetown.gov.za/departments-city-initiatives/environmental-resource-management/green-infrastructure-programme"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">green-infrastructure-programme</a>

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Pay and renew your vehicle licence

Pay for your vehicle licence renewal online through e-Services or in person.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

The City calls on all communities to stop illegal dumping and to report anyone who engages in this act.

<a href="http://www.capetown.gov.za/local%20and%20communities/community-health-and-safety/healthy-environment/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/electricity-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">electricity-meter-readings</a>

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Water restrictions explained

Water restrictions are necessary during and after droughts in order to conserve our precious water resources and allow dam levels to recover.

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/water-restrictions-explained"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-restrictions-explained</a>

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Load-shedding

Load-shedding power outages generally last for about 2 hours and 30 minutes with stage 1 being the least serious, and stage 8 being the most serious.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/load-shedding-and-outages">load-shedding-and-outages</a>

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Water restrictions explained

Water restrictions are necessary during and after droughts in order to conserve our precious water resources and allow dam levels to recover.

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District Six local neighbourhood plan

We are developing a local neighbourhood plan, also known as a Local Spatial Development Framework (LSDF), for District Six to help re-establish the area.

<a href="http://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-six-neighbourhood-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-six-neighbourhood-plan</a>

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Submit a service request (C3)
Get wise to STIs
Ref 70480270 - Rezoning, subdivision and approval
Ref 70479469 - Rezoning, subdivision and approval

Call to change curfew- every hour of trading is vital for businesses

Statement by the City's Mayoral Committee member for Economic opportunities and Asset Management, Alderman James Vos

I have written to Dr. Nkosazana Dlamini-Zuma, the Minister of Cooperative Governance and Traditional Affairs, to implore her to consider and lobby for the lifting of the current curfew of 21:00 to 23:00.I have been inundated with calls and correspondence from desperate businesses in hospitality, manufacturing, retail and SMMEs across the business value chain, including the Cape Chamber of Commerce and the Federated Hospitality Association of South Africa (Fedhasa), who, after just managing to survive the first round of lockdowns, are now facing closure due to having to close their doors at 20:00. Losing trading hours every night has pushed many businesses to the brink, with many not being able to retain customers, pay bills, or keep staff employed. Our local economy relies on the food and beverage, manufacturing, hospitality and retail sectors, including service providers, for jobs and economic activity. We know that, according to the latest information from Statistics South Africa, the tourism sector added R18,1 billion to our economy and supported just over 113 000 jobs in 2018. While the full extent of the various lockdowns on business closures and job losses is yet to be established, thousands of businesses and jobs have potentially been lost or are at risk. These businesses need every hour to keep their doors open, retain and create jobs. As a country, we are in the grips of a second wave of COVID-19, and saving lives as well as livelihoods continues to be a priority. It must be noted that early indications are that the infection rate in the Western Cape is stabilising. I do not make this request, to change the curfew, lightly but this is a bid to save what is left of the hospitality sector. I am reassured and do so on the basis of the extensive health and safety protocols implemented by this industry, which I have seen first-hand through my many visits. I am confident that by extending the curfew by just two hours to 23:00, on the strict condition of the implementation of the necessary health and safety measures, we will be able to give these sectors the lifeline they so desperately need to stay viable and save jobs. End

2021-01-14T22:00:00Z

How Eskom's load-shedding could impact City-supplied customers until Sunday

Eskom's latest round of load-shedding came into effect from 12:00 yesterday, 14 January 2021, until 23:00 on Sunday 17 January 2021.

While the City will always do its best to protect its customers, this uninterrupted round of Eskom load-shedding could make it difficult for the City to protect its customers fully or even from one stage of load-shedding. This is because there will be insufficient time to generate sufficient excess capacity from the City's Steenbras Hydro Pump Station at night, while at the same time also having to replenish necessary reserves. The City awaits further input from Eskom. 'The City has always ensured that additional reserve capacity is available to assist its customers during load-shedding, especially during the daytime when there is a higher impact on residents and businesses. Then at night, when load-shedding was suspended in the past, the City would replenish capacity to ensure that it can assist residents and businesses again the next day, during the higher economic impact daytime hours. 'It is a really tough choice that the City has to make regarding when it applies any reserves that it has to limit the impact on customers and livelihoods. We encourage residents to be extra vigilant to safeguard themselves and their properties during load-shedding, especially at night. The City will continue to do its very best to reduce the impact on its customers wherever possible. We thank our customers for their support and understanding during this difficult time of a pandemic as well as the added pressure brought on by Eskom's load-shedding. The City continues to call on National Government to expedite the processes related to independent power producers and the City remains committed to do everything in its power to reduce the heavy dependency on Eskom, as per the current South African energy regime,' said the City's Mayoral Committee Member for Energy and Climate Change, Councillor Phindile Maxiti. Due to the continuous day and night nature of Eskom's current load-shedding operation, the City is thus using the reserve capacity that it has to assist with a stage of load-shedding during the daytime only, where possible. Currently, the situation is as follows for City-supplied customers: 15 January 00:00 until 06:00 Stage 2 (City unable to protect customers from one stage as there is no time to generate enough excess capacity) 06:00 until 18:00 Stage 1 (City will use reserves to protect customers during the daytime) Available City reserves will be reviewed later this afternoon and City customer will be updated as soon as possible ahead of the weekend's expected load-shedding. Eskom customers are on Stage 2. Be energy wise Please continue to reduce energy usage: switch off all non-essential electrical appliances; pool pumps; air conditioners and reduce your geyser temperature. Let us know if your power remains off for longer than what the load-shedding schedule mentions. If the City is not alerted to this, it may cause delays with the reinstatement of power in an affected area. Please note that during times of load-shedding, service requests increase substantially and this may cause some delays. PLEASE NOTE DUE TO LOAD-SHEDDING AND TECHNICAL DIFFICULTIES, THERE ARE DELAYS BEING EXPERIENCED WITH THE SMS AND EMAIL SERVICE CHANNELS. IN ADDITION, DUE TO COVID-19 POSITIVE CASES IN THE ELECTRICITY CALL CENTRE AND SOME DEPOTS, IN ACCORDANCE WITH REGULATIONS, THERE ARE REDUCED STAFF COMPLEMENTS AND THIS MAY IMPACT ON TURNAROUND TIMES. THE CITY IS DOING ITS BEST TO RESOLVE SERVICE REQUESTS AS FAST AS IS HUMANLY POSSIBLE. City’s service channels (please only use one channel and don't log the same request multiple times): Call Centre: 0860 103 089 SMS: 31220 (standard charges apply) Online: <a href="http://www.capetown.gov.za/servicerequests">www.capetown.gov.za/servicerequests</a> City’s smart living resources • <a href="https://bit.ly/Smartliving2020">https://bit.ly/Smartliving2020</a> • <a href="https://bit.ly/CCT-SLAuditGuide">https://bit.ly/CCT-SLAuditGuide</a> End

2021-01-14T22:00:00Z

Rather pay monthly rental online than visiting a City housing office

If it is necessary to visit a housing office, please make an appointment before visiting. Customers may do so by phoning the relevant housing office ahead of visiting in person. Customers may also phone a housing office to see whether their service request can be completed telephonically. This assists with managing high volumes, especially on busy days, helping us all to adhere to COVID-19 health and safety requirements and to prevent the spread of the virus. We thank our customers for their patience during this time. Due to the COVID-19 resurgence, the City will ensure that all COVID-19 health and safety protocols are in place and adhered to for the safety of City staff and members of the public. However, if your business can be conducted via the convenient online and retail options, please do so. If visiting an office is required, it is best to contact the housing office beforehand to see if the service request can be dealt with telephonically, or to make an appointment. The City Human Settlement’s Directorate’s WhatsApp line can also be used. The City thanks its customers for contributing their fair share as income from rental payments is used to maintain the rental units. Those who are in financial difficulties must approach us. Hoping that debt will go away or ignoring the problem, is not the answer and there is help on offer. As a caring City, we make allowance for residents who are unable to pay to apply to the City for relief. Those who are struggling to pay are advised to make an appointment to visit their local housing office where they can make arrangements to pay off their arrears. It is then imperative that the amount due is paid regularly, every month, to ensure that the relief granted and the arrangement that has been made is not cancelled and to avoid debt management action against customers. ‘We encourage customers to use the convenient telephonic and WhatsApp assistance, online and retail payment options that are on offer. Only visit when absolutely necessary, so that we curb the spread of COVID-19 especially during the resurgence and the rapidly climbing infection rate. Please phone your housing office to make an appointment before planning your trip and to find out if your service request can be dealt with telephonically. ‘The City thanks customers for making their rental payments throughout the year and especially during the festive period. The rental payments are used for the important maintenance and upgrades of the rental units. Our Public Housing Department has spent close to R1 billion in maintenance and upgrades to its Community Residential Units (CRUs). This includes the intricate work on fixing and replacing staircases and urgent work continues. ‘Customers who are in financial difficulty should approach us so that relief options can be investigated and payment arrangements can be made where possible,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi. The City’s Public Housing Department continues to experience severe repair work backlogs, primarily due to the impact of the COVID-19 pandemic and we are trying our best to work through it as soon as possible. The health and safety of our residents and staff is our priority and we urge residents to please be patient while we attend to the most urgent cases first. We thank our residents for their patience while staff are carrying out the work.City <a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Housing%20offices">housing office</a> contact details are as follows:<table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:33.33%;">Housing office</td><td class="ms-rteTable-default" style="width:33.33%;">Address</td><td class="ms-rteTable-default" style="width:33.33%;">Contact numbers</td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Housing%20offices/Adriaanse%20Housing%20Office">Adriaanse Housing Office </a> </td><td class="ms-rteTable-default">Corner Adriaanse Street and Seboa Street, Adriaanse </td><td class="ms-rteTable-default">Telephone: 021 444 2406Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Athlone%20Housing%20Office">Athlone Housing Office </a> </td><td class="ms-rteTable-default">Dr Abdurahman Avenue, Kewtown, Athlone </td><td class="ms-rteTable-default">Telephone : 021 637 9120/3/4Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Belhar%20Housing%20Office">Belhar Housing Office </a> </td><td class="ms-rteTable-default">Corner Huguenot Way and Alabama Avenue, Belhar</td><td class="ms-rteTable-default">Telephone: 021 400 3815Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Bishop%20Lavis%20Housing%20Office">Bishop Lavis Housing Office </a></h4> </td><td class="ms-rteTable-default">Lavis Drive, Bishop Lavis </td><td class="ms-rteTable-default">Telephone: 021 444 1303/4Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Bonteheuwel%20Housing%20Office">Bonteheuwel Housing Office </a></h4> </td><td class="ms-rteTable-default">Kiaat Way, Bonteheuwel </td><td class="ms-rteTable-default">Telephone: 021 444 0139 Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Grassy%20Park%20Housing%20Office">Grassy Park Housing Office </a></h4> </td><td class="ms-rteTable-default">Corner Linda Road and Olga Road, Grassy Park </td><td class="ms-rteTable-default">Telephone: 021 706 1833/4Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Gugulethu%20Housing%20Office">Gugulethu Housing Office </a></h4> </td><td class="ms-rteTable-default">Corner NY 1 and Steve Biko Road, Gugulethu</td><td class="ms-rteTable-default">Telephone: 021 444 5437Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Hanover%20Park%20Housing%20Office">Hanover Park Housing Office </a></h4> </td><td class="ms-rteTable-default">Civic Road, Hanover Park </td><td class="ms-rteTable-default">Telephone: 021 444 0295Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Heideveld%20Housing%20Office">Heideveld Housing Office </a></td><td class="ms-rteTable-default">167 Heideveld Avenue, Heideveld </td><td class="ms-rteTable-default">Telephone: 021 444 2404 or 637 1230/1/300Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4>L<a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Langa%20Housing%20Office">anga Housing Office </a></h4> </td><td class="ms-rteTable-default">Corner Washington Road and Lerotholi Roads, Langa </td><td class="ms-rteTable-default">Telephone: 021 444 6907Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Leonsdale%20Housing%20Office">Leonsdale Housing Office </a></h4> </td><td class="ms-rteTable-default">12th Avenue, Leonsdale, Elsies River </td><td class="ms-rteTable-default">Telephone: 021 400 6188/96Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Lwandle%20Housing%20Office">Lwandle Housing Office </a></h4> </td><td class="ms-rteTable-default">Vulindlela Street, Lwandle, Strand </td><td class="ms-rteTable-default">Telephone: 021 400 6992Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Macassar%20Housing%20Office">Macassar Housing Office </a></td><td class="ms-rteTable-default">Bind Avenue, Macassar</td><td class="ms-rteTable-default">Telephone: 021 444 4097Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Manenberg%20Housing%20Office">Manenberg Housing Office </a></h4> </td><td class="ms-rteTable-default">Corner Vygieskraal Road and Wye Street, Manenberg </td><td class="ms-rteTable-default">Telephone: 021 417 0293Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Melton%20Rose%20Housing%20Office">Melton Rose Housing Office </a></h4> </td><td class="ms-rteTable-default">Corner Kool Street and Ganna Street, Melton Rose </td><td class="ms-rteTable-default">Telephone: 021 444 0757/8Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Mitchells%20Plain%20Housing%20Office">Mitchells Plain Housing Office </a></h4> </td><td class="ms-rteTable-default">42 Chrysler Crescent, Beacon Valley, Mitchells Plain </td><td class="ms-rteTable-default">Telephone: 021 376 1313/4Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Ocean%20View%20Housing%20Office%20Carina%20Road">Ocean View Housing Office (Carina Road) </a></h4> </td><td class="ms-rteTable-default">Carina Road, Ocean View </td><td class="ms-rteTable-default">Telephone: 021 783 8050/1Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Ocean%20View%20Housing%20Office%20Klipfontein%20Road">Ocean View Housing Office (Klipfontein Road) </a></h4> </td><td class="ms-rteTable-default">Corner New Eisleben Road and Old Klipfontein Road, Nyanga </td><td class="ms-rteTable-default">Telephone: 021 386 1214 / 021 783 8050/1Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Parkwood%20Housing%20Office">Parkwood Housing Office </a></h4> </td><td class="ms-rteTable-default">39 Walmer Road, Parkwood </td><td class="ms-rteTable-default">Telephone: 021 444 1214/5Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Housing%20offices/Parow%20Park%20Housing%20Office">Parow Park Housing Office </a></h4></td><td class="ms-rteTable-default">Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow </td><td class="ms-rteTable-default">Telephone 021 444 0165 / 021 444 0164Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Ravensmead%20Housing%20Office">Ravensmead Housing Office </a></h4> </td><td class="ms-rteTable-default">1 Edgar Bullock Street, Ravensmead </td><td class="ms-rteTable-default">Telephone: 021 928 4660Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Retreat%20Housing%20Office">Retreat Housing Office </a></td><td class="ms-rteTable-default">Corner Joe Marks Street and Cradock Street, Retreat </td><td class="ms-rteTable-default">Telephone: 021 701 1294Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Rusthof%20Housing%20Office">Rusthof Housing Office </a></h4> </td><td class="ms-rteTable-default">Corner Webb and Lower Gordon's Bay Road, Strand </td><td class="ms-rteTable-default">Telephone: 021 841 4860Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Scottsdene%20Housing%20Office">Scottsdene Housing Office </a></h4> </td><td class="ms-rteTable-default">Eoan Avenue, Scottsdene </td><td class="ms-rteTable-default">Telephone: 021 444 7801/2/3/4/5/6Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Valhalla%20Park%20Housing%20Office">Valhalla Park Housing Office </a></h4><h4> </h4> </td><td class="ms-rteTable-default">94 Angela Street, Valhalla Park </td><td class="ms-rteTable-default">Telephone: 021 400 1660 Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr><tr><td class="ms-rteTable-default"><h4><a href="http://www.capetown.gov.za/Family%20and%20home/See-all-city-facilities/Our-service-facilities/Housing%20offices/Wesfleur%20Housing%20Office">Wesfleur Housing Office </a></h4> </td><td class="ms-rteTable-default">1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis </td><td class="ms-rteTable-default">Telephone: 021 444 4243Housing hotline: 021 444 0333Customer care hotline: 0800 323 130</td></tr></tbody></table> For City-rental payments: • Online: <a href="http://www.easypay.co.za/">www.easypay.co.za</a> or <a href="http://www.powertime.co.za/">www.powertime.co.za</a> • EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference • Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops • ATM: contact your bank to add the City as an ATM beneficiary Please remember: No mask, no entry at all City facilities. Please make use of the City’s convenient online account and service offerings to reduce the spread of COVID-19. Contact us: Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927 Visit <a href="http://www.capetown.gov.za/">www.capetown.gov.za</a> for more information. A number of transactions can be completed at the offices including: • logging service requests such as maintenance • applying for indigent relief grants • making arrangements for debt repayment on accounts • applying for transfer of tenancy • signing of lease agreements • applying to renew lease agreements • the use of the free call lines in foyers What to expect when visiting an office: • COVID-19 screening at the entrances • Limited number of customers allowed in at a time, if applicable • Only customers wearing masks will be allowed entry into our offices • Social distancing is required and must be adhered to • Limited daily transactions, please make an appointment The elderly and disabled will be given preference.

2021-01-14T22:00:00Z

Electricity service request delays could be experienced due to COVID-19 positive staff cases; load-shedding

The City of Cape Town’s Electricity Call Centre and electricity depots are currently working with a skeleton staff complement due to a number COVID-19 positive cases.

It is foreseen that full service will resume as soon as it is possible. Our turnaround times are being impacted and we wish to thank our residents for their patience and understanding during this time. In addition, due to Eskom’s load-shedding, the City is experiencing electronic communication delays, affecting its electricity SMS and email service complaint channels. The City sincerely apologises for the inconvenience. City energy teams are trying their utmost to attend to all service requests and queries as quickly as possible.Affected Electricity depot services will include single and multiple streetlight outages, cable faults and low voltage maintenance. However, the City will continue to prioritise faults which involve loss of supply so that residents and businesses may continue uninterrupted. Should there be any further changes, updates will be communicated by the City.‘We sincerely regret any inconvenience caused and thank City customers for their support. We wish City staff all the best with their recovery. Our officials on duty will continue to do their best to attend to all service requests as soon as they can do so,' said the City's Mayoral Committee Member for Energy and Climate Change, Councillor Phindile Maxiti. City’s service channels (please only use one channel and don't log the same request multiple times): Call Centre: 0860 103 089 (note reduced staff complement due to COVID-19 positive cases affecting turnaround times) SMS: 31220 (standard charges apply) Online: <a href="http://www.capetown.gov.za/servicerequests">www.capetown.gov.za/servicerequests</a> End

2021-01-14T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="http://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="http://www.capetown.gov.za/search?k=find%20your%20councillor"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">search</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="http://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="http://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="http://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="http://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Upgrade to a new prepaid electricity meter

Find out if your suburb has been selected for a compulsory electricity meter upgrade

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Electricity/apply-for-an-upgrade-to-a-new-prepaid-electricity-meter"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">apply-for-an-upgrade-to-a-new-prepaid-electricity-meter</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="http://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="http://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff.

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

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Load-shedding

Load-shedding power outages generally last for about 2 hours and 30 minutes with stage 1 being the least serious, and stage 8 being the most serious.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/load-shedding-and-outages">load-shedding-and-outages</a>

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Water restrictions explained

Water restrictions are necessary during and after droughts in order to conserve our precious water resources and allow dam levels to recover.

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Apply for replacement wheelie bin

The City will replace or repair a damaged or stolen wheelie bin free of charge.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-replacement-wheelie-bin" target="_blank">Apply-for-replacement-wheelie-bin</a>

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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District Six local neighbourhood plan

We are developing a local neighbourhood plan, also known as a Local Spatial Development Framework (LSDF), for District Six to help re-establish the area.

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