Family and home

COVID-19 Alert Level 1

Stay informed on our service delivery updates and communication channels at this time. Please continue to use our online services where possible.

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Residential water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/Residential-water-restrictions-explained">Residential-water-restrictions-explained</a>

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Commercial water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/Commercial-water-restrictions-explained">Commercial-water-restrictions-explained</a>

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Water saving toolkits

To help you spread the word, we have created water-saving information packs for your home, business and hospitality industry.

<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/water-saving-resources">water-saving-resources</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="http://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">arrange-a-payment-plan-for-debt-collection</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-meter-readings</a>

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="http://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/find-your-councillor-ward-or-subcouncil"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">find-your-councillor-ward-or-subcouncil</a>

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="http://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO).

<a href="http://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for the household, while relevant sectional title complexes can apply for the required number of bins.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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Dam levels

The City of Cape Town and the National Department of Water and Sanitation measures dam levels to check how much water is available.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">this-weeks-dam-levels</a>

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Green Infrastructure Programme

We are developing a Green Infrastructure Programme (GIP) for Cape Town. This will improve current natural assets and help towards the planning of new green and sustainable features.

<a href="http://www.capetown.gov.za/departments-city-initiatives/environmental-resource-management/green-infrastructure-programme"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">green-infrastructure-programme</a>

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Pay and renew your vehicle licence

Pay for your vehicle licence renewal online through e-Services or in person.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

The City calls on all communities to stop illegal dumping and to report anyone who engages in this act.

<a href="http://www.capetown.gov.za/local%20and%20communities/community-health-and-safety/healthy-environment/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/electricity-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">electricity-meter-readings</a>

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Water restrictions explained

Water restrictions are necessary during and after droughts in order to conserve our precious water resources and allow dam levels to recover.

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/water-restrictions-explained"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-restrictions-explained</a>

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Water restrictions explained

Water restrictions are necessary during and after droughts in order to conserve our precious water resources and allow dam levels to recover.

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District Six local neighbourhood plan

We are developing a local neighbourhood plan, also known as a Local Spatial Development Framework (LSDF), for District Six to help re-establish the area.

<a href="http://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-six-neighbourhood-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-six-neighbourhood-plan</a>

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Athlone Swimming Pool	Hickory Street, Athlone
Bellville South Swimming Pool	Industrie Street, Bellville South
Ref 70451793 - Rezoning, consent use and permanent departure
Ref 70518844 - Rezoning, permanent departures and consent use

City working to resolve low water pressure in Gordon’s Bay

The City of Cape Town is aware of low water pressure in Gordon’s Bay.

The City of Cape Town is aware of low water pressure in Gordon’s Bay. There are several contributing factors and the technicians are working to find solutions. The City sincerely regrets any inconvenience that may be caused. We thank residents for bearing with us while we work to find solutions. End

2020-12-03T22:00:00Z

City making headway in road maintenance recovery plans

The work in Blaauwberg includes the resurfacing of Blaauwberg Service Road between Marine Circle and Otto du Plessis Drive

The work in Blaauwberg includes the resurfacing of Blaauwberg Service Road between Marine Circle and Otto du Plessis Drive, and is scheduled to take five days to complete, pending unforeseen delays and inclement weather.In Clifton, the work entails temporary repairs and stabilisation of the vertical concrete service structure at 13 Victoria Road. Work is scheduled to take two weeks to complete pending unforeseen delays and weather conditions.Work will take place between 08:00 and 17:00, Monday to Saturday.Traffic moving in both directions will be affected and flag personnel will regulate traffic in one direction at a time through a stop-and-go system.Work areas will be demarcated to regulate traffic flow, as well as pedestrians; vehicles may be parked in driveways as usual, if and when access is available. No congestion is expected, but it is recommended that road users consider alternative routes. ‘Our road maintenance programme was delayed due to the national lockdown as roadworks were not considered as an essential service on Alert Level 5. Thus, no work could be done during that time and this resulted in a backlog. I am happy with the way the roadworks are progressing in the different areas since we were allowed to have 100% staff capacity. Our road network is one of the city’s biggest assets, it ensures that people and goods can move around. Thus, we are committed to doing regular maintenance so that we can prolong the longevity of our roads. I also want to appeal to residents to be patient and work with us by adhering to the displayed signage around the construction sites while we are working on improving their roads,’ said the City’s Mayoral Committee Member for Transport, Alderman Felicity Purchase. End

2020-12-03T22:00:00Z

Green light for Cape Health Tech Park, Atlantis SEZ, Cape Town Market and Green Point Urban Park

The City’s Mayoral Committee for Economic Opportunities and Asset Management Alderman James Vos the key transactions in his speech to Council

The City’s Mayoral Committee for Economic Opportunities and Asset Management Alderman James Vos the key transactions in his speech to Council.Cape Health Tech Park to bolster SA’s Pharmaceutical manufacturing capacityCouncil approved the transfer of City-owned land for the establishment of the Cape Town Health Technology Park, which is set to unlock major economic benefits by expanding the local manufacturing sector.‘As far back as 2011, the benefits of establishing the proposed Cape Town Health Technology Park were known. But now, in light of the impact of COVID-19, Capetonians have even more reason to celebrate and acknowledge the massive socio-economic benefits of expanding pharmaceutical manufacturing capacity in our metro,’ said Alderman Vos.Cape Town Market in Epping gets a new lease on lifeCouncil granted final approval to conclude a lease with the Cape Town Market (Pty) Ltd for a period of 30 years for the purpose of operating the Cape Town Fresh Produce Market.In a nutshell, today’s approval will:<ul><li><div style="text-align:left;">Secure a significant strategic economic asset in the form of a functioning fresh produce market;</div></li><li><div style="text-align:left;">Re-capitalise an ageing capital asset at no direct cost to the City</div></li><li><div style="text-align:left;">Resolve long-standing social and environmental challenges through the relocation of the Buitemark informal traders from their current location onto the site.</div></li></ul>‘This clearly demonstrates the City’s smart real estate approach by extracting maximum socio-economic benefit from public assets, all while navigating complex statutory requirements in an efficient and transparent manner,’ said Alderman Vos.Atlantis Special Economic Zone Company is open for businessCouncil gave final approval for the transfer of key Atlantis industrial properties to the Atlantis Special Economic Zone Company Ltd. at a market related sales price. These City-owned properties are within the declared Special Economic Zone (SEZ) in the Atlantis Industrial area, and will be used to leverage economic potential.For the sake of making it easier to invest and develop the Atlantis SEZ, Council endorsed the recommendation that the ASEZ Company takes responsibility for the use, management and control of the property assets in terms of a lease agreement, with early occupation from the date of sale. ’This will provide the prospective bidders and the Independent Power Producers office with sufficient guarantees that the ASEZ Company can legally contract on the land, which given our hard pressed economy and need to stimulate manufacturing and job creation, needs to happen as swiftly and efficiently as possible.‘As the key local government partner, the City will continue doing our part to enable job creation and economic benefits for the Atlantis community,’ said Alderman Vos.Green Point Urban Park Tea Room reopensThe City has speedily concluded statutory processes to ensure the reopening of the Green Point Urban Park Tea Room venue in time for the holiday period. It was with a heavy heart that the park was closed to the public due to lockdown regulations from April to August, and the reopening is good news for residents. The Green Point Urban Park, up until the forced closure, hosted more than one million visitors a year, both local and international.‘Not only is the City Green Point Urban Park a world class asset, it is fit for purpose in these times of social distancing and with the need for safe, controlled open areas,’ said Alderman Vos. End

2020-12-03T22:00:00Z

Team effort necessary to curb COVID-19 spread

Statement by the Mayoral Committee Member for Community Services and Health, Councillor Zahid Badroodien

I once again joined the City of Cape Town’s Environmental Health Service on a series of COVID-19 compliance inspections in the Central Business District last night, during ‘First Thursdays’.The general sense by the end of the evening was that Cape Town continues to struggle with inconsistent application of health and safety protocols to mitigate the risk of exposure and spread of the virus.This was also evident during a visit to shopping malls on Black Friday. We want our residents to enjoy the festive season, and we want our businesses to recoup some of the losses brought about by the hard lockdown earlier this year, but it needs to be a team effort.The visit last night coincided with the President’s latest address to the nation on the COVID-19 pandemic, during which he announced stricter regulations for the Nelson Mandela Metropole, following a resurgence in COVID-19 cases there.Cape Town remains at Alert Level 1, but we cannot afford to rest on our laurels, given the continued increase in transmission rates in the metro.My observations from the recent excursions with Environmental Health is that we need to do a lot more to ensure that, as a city, we are able to slow the transmission of COVID-19.The wearing of masks remains an issue, so too the lack of social distancing and in some instances, very lax sanitising measures.As the peak of the festive season draws closer, we will see an increase in people socialising and moving around – increasing the risk of exposure.It is time for every individual to take responsibility for their own safety and that of others by adhering to the prescribed protocols.We have the playbook on how best to protect ourselves, but it is up to the players to execute it. Government can only do so much.The City’s Environmental Health Service is compelled to monitor areas with high numbers of visitors, to ensure compliance. As part of its operations, it will continue to issue compliance notices. Continued non-compliance will be acted on by national government departments, who are mandated to act on contraventions of the disaster management regulations. The public is also advised to report any non-compliance to the City’s Compliance Hotline on 021 444 3582.

2020-12-03T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="http://www.capetown.gov.za/search?k=find%20your%20councillor"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">search</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="http://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="http://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="http://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="http://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Upgrade to a new prepaid electricity meter

Find out if your suburb has been selected for a compulsory electricity meter upgrade

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Electricity/apply-for-an-upgrade-to-a-new-prepaid-electricity-meter"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">apply-for-an-upgrade-to-a-new-prepaid-electricity-meter</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="http://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="http://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff.

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

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Water restrictions explained

Water restrictions are necessary during and after droughts in order to conserve our precious water resources and allow dam levels to recover.

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Apply for replacement wheelie bin

The City will replace or repair a damaged or stolen wheelie bin free of charge.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-replacement-wheelie-bin" target="_blank">Apply-for-replacement-wheelie-bin</a>

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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District Six local neighbourhood plan

We are developing a local neighbourhood plan, also known as a Local Spatial Development Framework (LSDF), for District Six to help re-establish the area.

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Website maintenance: 3 July	<div class="ExternalClass5320280925774850A99FBE47B6D0A503"><p>You may experience intermittent connectivity to the City's website and online services between 18:00 - 22:00 as we undergo maintenance. We apologise for the inconvenience.</p> </div>
Website unavailable: 2 August 2019	<div class="ExternalClass50CD4FE0411647319F83C2333AA9E5CD"><p>The City’s website (www.capetown.gov.za) will be unavailable intermittently between 18:00 and 20:00 tonight as the IS&T Department will be installing necessary updates.</p> </div>
Eskom load-shedding: 16 Feb	<div class="ExternalClass3FEEE6DEB17C459F816E9E4F578F7F00"><p>Stage 2 active for both Eskom and City-supplied customers between 09:00 - 21:00. <a href="http://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Load_Shedding_All_Areas_Schedule_and_Map.pdf">Check the schedule</a> for times and areas affected, and <a href="http://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-electricity-services/Load-shedding-and-outages">be prepared</a> for outages.</p></div>