Family and home

Think water

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Cape Town is experiencing a serious water shortage due to insufficient rainfall and fast declining dam levels. We all need to THINK WATER.

<a href="https://www.capetown.gov.za/thinkwater ">thinkwater </a>

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Residential water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/Residential-water-restrictions-explained">Residential-water-restrictions-explained</a>

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Commercial water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/Commercial-water-restrictions-explained">Commercial-water-restrictions-explained</a>

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Water saving toolkits

To help you spread the word, we have created water-saving information packs for your home, business and hospitality industry.

<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/water-saving-resources">water-saving-resources</a>

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Indigent grants

You can apply for an indigent grant to help pay rates, service charges or City housing rental payments.

<a href="http://www.capetown.gov.za/local%20and%20communities/financial-relief-and-rebates/our-approach-to-financial-support/indigent-grants">indigent-grants</a>

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Safety and security resources

The City offers a variety of free interesting and educational material relating to safety and security.

<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/safety-and-security-education-resources" target="_blank">safety-and-security-education-resources</a>

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Going solar in the home

Installing renewable energy in your home could result in lower electricity costs and contribute to a more sustainable Cape Town.

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/saving-electricity-at-home/go-solar-in-the-home">go-solar-in-the-home</a>

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Play and get active

Keeping our kids active through sports and outdoor play is a great way to channel their energy.

<a href="http://www.capetown.gov.za/Family%20and%20home/family-care-and-support/caring-for-your-child/play-and-get-active" target="_blank">play-and-get-active</a>

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Loadshedding

Loadshedding power outages generally last for about 2 hours and 30 minutes, with one area being affected at a time during stage 1 and four areas being affected at a time during stage 3b.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/load-shedding-and-outages">load-shedding-and-outages</a>

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Submit a nomination for a civic award
Economic resources and publications
Know your water regulations
Comment on the proposed Heritage Protection Overlay Zoning for Bo-Kaap

City offers assistance to Prasa to enhance safety of residents after Philippi land invasion

The City of Cape Town’s Human Settlements Directorate has liaised with the Passenger Rail Agency of South Africa (Prasa) following the illegal invasion and erection of structures along the Philippi railway line

The City of Cape Town’s Human Settlements Directorate has liaised with the Passenger Rail Agency of South Africa (Prasa) following the illegal invasion and erection of structures along the Philippi railway line. The engagement stems from the City’s concerns about the safety of the community and residents who have illegally occupied this Prasa-owned land. The City has therefore offered to assist with the dismantling and removal of the unoccupied structures due to the immediate health and safety concerns that exist. It is therefore imperative that immediate steps are taken to protect this Prasa-land from illegal occupation. Earlier today I conducted a site inspection of the land in question. Although we absolutely understand the acute need for housing opportunities amid great demand and space constraints that we are faced with due to Cape Town’s terrain and geographical position as a peninsula, we must also consider the health and safety aspects that could affect our residents. Housing delivery must also continue to happen in a fair and structured way to ensure that there is no queue jumping. Nobody is allowed to occupy or invade land without the consent of the owner. Every city in South Africa acts to protect land from invasion. It is a constitutional duty, but the obligation to protect land from invasion is also the result of practical considerations. When land is invaded, we are all affected. Illegal land invasions are affecting our service delivery plans, our social stability and the financial planning of the city. New informal settlement areas that have resulted from recent land invasions have not been planned or budgeted for. We remain committed to improving the lives of our residents in informal settlements. According to the 2017/18 Annual Report, 97,3% of our households have access to electricity, 98,4% have access to refuse removal and 94,3% have access to sanitation. Land invasions place our programmes at risk.The City is currently reassessing some of its processes to see how our anti-land invasion operations can be optimised, and to enhance partnerships. We look forward to working with Prasa and other government institutions to ensure that the law is upheld and that we are able to provide assistance to our people in the most fair and structured way possible. Please call the City’s emergency number by dialling <a>107</a> from a landline or <a>021 480 7700</a> from a cell phone; alternatively, call 112 toll-free from a cell phone to alert the City about land invasions. We also call on property owners, especially those with large tracts of land, to take reasonable measures to safeguard their land from invasion. End

2019-01-22T22:00:00Z

City appalled at malicious destruction of smart park

The City of Cape Town is dismayed at the wanton destruction and vandalism which has turned the multi-million rand Seawinds Smart Park

The City of Cape Town is dismayed at the wanton destruction and vandalism which has turned the multi-million rand Seawinds Smart Park, near Lavender Hill, into nothing more than a pile of rubble and ash, and reduced the building to a charred skeleton. There is nothing left of the park which was opened a mere 16 months ago and which, for that brief time, provided families with world-class features that included a water play area where children could learn about the water cycle and splash around in shallow water; a younger children’s play area; a multipurpose playground; two multipurpose courts that could host a variety of ball games; a picnic area and covered stage; as well as outdoor exercise areas. <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/smart%20park1.jpg" alt="" style="width:948px;" /> </figure>These features are now burned to ash, vandalised or stolen. The park has been damaged to such an extent that it is unrecognisable as the same space it was when it opened. Built at a cost of R7,6 million, the facility was opened on Heritage Day, 24 September, 2017.At the time it was a heartwarming launch as the aim of the park was to bring people together for shared experiences and to build on a lasting legacy for our children.Sadly, criminals have destroyed this facility and the ideal it stood for. Families no longer have a beautiful, safe place to enjoy and the children of the area now have even less recreational space to call their own. <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/smart%20park2.jpg" alt="" style="width:800px;" /> </figure>The selfish deeds of those behind these malicious crimes often affect the most vulnerable in our communities, the very people that need to use community spaces to empower themselves.The City cannot fight the scourge of vandalism and destruction alone. Each one of us needs to be more responsible. We must report acts of vandalism and theft to the police and law enforcement as and when we witness them. This requires both active citizenry and exercising our moral duty to do what is right. <figure class="subtopic-fullsize-img"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/smart%20park3.jpg" alt="" style="width:666px;" /> </figure>The City’s Community Services and Health Department will be actively seeking long-term solutions to abate this reprehensible behaviour. We will work together with communities, the South African Police Services, Law Enforcement and other stakeholders. The task of restoring dignity in our community spaces requires unwavering commitment and civic duty from all of us.In the end, there is only so much government can do. Vandalism and theft are behavioral issues which affect all of us in one way or another. They’re social ills which need to be addressed speedily so that we may focus our attention on more pressing issues facing our communities. End

2019-01-22T22:00:00Z

Station Deck repair and refurbishment off to a good start

Alderman Felicity Purchase, the City’s Mayoral Committee Member for Transport, visits Station Deck minibus-taxi facility.

The project, which is scheduled to take four to five weeks to complete pending any unforeseen delays, has advanced to the stage where most of the preparatory work has been concluded. <figure class="figure-credits right"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/StationDeckminibus-1.jpg" /><figcaption> © City of Cape Town </figcaption> </figure> This includes minor works and upgrades to the ablution facilities. The contractor is working after hours to ensure that the work is completed as expeditiously as possible. <figure class="figure-credits right"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/StationDeckminibus-2.jpg" /><figcaption> © City of Cape Town </figcaption> </figure> ‘I am pleased about how well the project is progressing so far. The operators and commuters can look forward to an upgraded facility. The project promises improved access, ablution facilities, lighting and wayfinding signage,’ said Alderman Felicity Purchase. Taxis are operating form the Grand Parade until the maintenance work is completed. End

2019-01-22T22:00:00Z

City urges caution as surge season hits

The City’s Health Department would like to remind parents and caregivers to be aware and alert to the symptoms of dehydration if a young child contracts diarrhoea.

The City’s Health Department would like to remind parents and caregivers to be aware and alert to the symptoms of dehydration if a young child contracts diarrhoea.While diarrhoea is a fairly common ailment during the warmer months, it remains one of the biggest threats to children under five and is one of the leading causes of death in this age group in developing countries.‘Across the world, diarrhoea was attributed as the cause for more than half a million child deaths in 2017, according to the World Health Organisation. In Cape Town, we have made significant strides in reducing the mortality rate due to dehydration and diarrhoea, but the reality is that deaths from diarrhoea are preventable if the warning signs are picked up early enough and fast, appropriate action is taken,’ said the City’s Mayoral Committee Member for Community Services and Health, Councillor Zahid Badroodien.Between November and May, the number of diarrhoea cases typically increases throughout the population as the warmer weather promotes the spread of germs. This is also known as surge season. Symptoms of diarrhoea include loose/watery stools, nausea, vomiting and fever.In Cape Town there are, on average, between 600 and 700 cases of diarrhoea in children under five reported each week. Approximately 8% of these cases present with some level of dehydration. ‘While diarrhoea is preventable through good personal and food hygiene practices, the fact is that many people contract it, both young and old. In our vulnerable groups which include young children, it is important to mitigate the risk of dehydration. This is done through early recognition of diarrhoea and immediately starting oral rehydration therapy or seeking medical treatment,’ added Councillor Badroodien.Oral Rehydration Therapy (ORT) is a simple and cost-effective way to treat dehydration caused by diarrhoea and it can easily be performed at home using one litre of clean water, six level teaspoons of sugar and half a level teaspoon of salt. Giving this solution to a child can prevent dehydration caused by diarrhoea. Parents should start ORT as soon as a child starts having loose stools, and before s/he is dehydrated. Parents and caregivers are encouraged to learn about the symptoms of dehydration in children which include: passing little urine, a dry mouth, a dry tongue and lips, fewer tears when crying, sunken eyes, weakness, and being irritable or lethargic. 'We appeal to parents and caregivers to monitor children closely at all times, familiarise themselves with the signs and symptoms of dehydration due to diarrhoea and to take their child to the nearest health facility as soon as possible if they have any signs of dehydration. One of the easiest ways to prevent the spread of diarrhoea is to practise proper hygiene, specifically the washing of hands after using the bathroom, or changing a nappy and especially before handling food. This counts for adults, but also children,’ said Councillor Badroodien. End

2019-01-21T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

Apply for exemption from water restrictions

All water users are encouraged to save water and adhere to water restrictions, but exemption is approved in special circumstances.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Water-and-sanitation/Apply-for-exemption-from-water-restrictions">Apply-for-exemption-from-water-restrictions</a>

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Saving water in the home

Water is a precious resource and since we are in the midst of a serious drought we all have to learn how to use it carefully. Every action each of us takes to save water in our home makes a difference!

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/save-water-in-the-home">save-water-in-the-home</a>

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Alternative water sources for the home

The City is promoting the responsible use of alternative water, including grey water, rainwater, and groundwater from boreholes/well points.

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/alternative-water-sources-for-the-home">alternative-water-sources-for-the-home</a>

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Saving water in your business or organisation

Water is a precious resource and since we are in the midst of a serious drought we all have to learn how to use it carefully. Every action each of us takes to save water makes a difference!

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/saving-water-in-your-business-or-organisation">saving-water-in-your-business-or-organisation</a>

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Alternative and recycled water sources for your organisation

The City is promoting the responsible use of alternative water sources that help to minimise the amount of drinking water used from our dams, which is important during a drought.

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/alternative-and-recycled-water-sources-for-your-business-or-organisation">alternative-and-recycled-water-sources-for-your-business-or-organisation</a>

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Apply for replacement wheelie bin

The City will replace or repair a damanged or stolen wheelie bin free of charge.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-replacement-wheelie-bin" target="_blank">Apply-for-replacement-wheelie-bin</a>

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Water map

The City of Cape Town’s water map provides information on household water use, treated effluent collection points and water pressure management zones.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/cape-town-water-map">cape-town-water-map</a>

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MyCiti N2 Express service may be disrupted from Friday, 1 June 2018	<div class="ExternalClass750A179CC0784D85897FB42A33D40084"><p>We regret to inform MyCiTi commuters from Mitchells Plain and Khayelitsha that the N2 Express service may be disrupted from today, 1 June 2018. <a href="http://www.capetown.gov.za/Media-and-news/N2%20Express%20service%20may%20be%20disrupted%20from%201%20june%202018">Read more</a>.</p></div>
Water disruption Saturday, 26 May 2018	<div class="ExternalClass7C6E4422C50849EF8048DDD29DF648E2"> <p>Langeberg Zone in the Kraaifontein Area bounded by Mostert and Suikerbekkie Street to the north, Wagtail and Mossie Streets to the east, Okavango Road to the west and the N1 to the south. The work is scheduled to take place on Saturday, 26 May 2018 from 10:00 to 16:00. Make sure you have stored enough municipal drinking water for essential purposes. We apologise for any inconvenience caused.</p></div>
Prepaid electricity meters offline on Thursday 8 March 2018	<div class="ExternalClass18DE4309986447AB8122062497609AF0"><p>Prepaid electricity customers will not be able to purchase electricity between midnight and 02:00 on Thursday, 8 of March due to planned maintenance. Please ensure that you have sufficient units to carry you through this period.</p></div>