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Water and Sanitation DepartmentGP0|#ad37857b-6e6c-448f-848b-055b416f6172;L0|#0ad37857b-6e6c-448f-848b-055b416f6172|water demand management;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#5ad38c28-a659-4947-8e55-53d5936de02e;L0|#05ad38c28-a659-4947-8e55-53d5936de02e|water management services;GP0|#1e73a03c-2779-493f-a91b-50fe8970c9b4;L0|#01e73a03c-2779-493f-a91b-50fe8970c9b4|sanitation services;GP0|#5d92a457-4fc0-4eea-b710-4ba7537c3dd3;L0|#05d92a457-4fc0-4eea-b710-4ba7537c3dd3|Water management device;GP0|#e90b5501-d899-4848-a2e7-3dc910abb5bb;L0|#0e90b5501-d899-4848-a2e7-3dc910abb5bb|water quality management;GP0|#8f0aed5b-4ba7-472c-92c5-c1c5bc737567;L0|#08f0aed5b-4ba7-472c-92c5-c1c5bc737567|water restrictions;GP0|#6c7b2dca-5ce3-4906-bc42-b0961c4333b6;L0|#06c7b2dca-5ce3-4906-bc42-b0961c4333b6|water services;GP0|#3d48f3aa-ea54-43d0-97c0-96a9d11d3024;L0|#03d48f3aa-ea54-43d0-97c0-96a9d11d3024|sewer network;GP0|#d03054f7-2f06-4482-a607-fa4c0dfee586;L0|#0d03054f7-2f06-4482-a607-fa4c0dfee586|Utility services;GP0|#d99d1ebb-c947-465c-8505-554500fdddbd;L0|#0d99d1ebb-c947-465c-8505-554500fdddbd|potable water;GP0|#40fae32e-592f-4fca-8de1-5c3ebc94136a;L0|#040fae32e-592f-4fca-8de1-5c3ebc94136a|meter reading;GP0|#b1001203-6617-4993-8107-4871a2e6aa24;L0|#0b1001203-6617-4993-8107-4871a2e6aa24|scientific services;GP0|#a9dee0b3-e47a-4008-ac5e-3674b605c1b5;L0|#0a9dee0b3-e47a-4008-ac5e-3674b605c1b5|wastewater system;GP0|#cb4ec3d5-69e0-48d5-834d-69b0850e4b03;L0|#0cb4ec3d5-69e0-48d5-834d-69b0850e4b03|water installation;GP0|#da4d6418-6b72-42af-93bf-02f108193161;L0|#0da4d6418-6b72-42af-93bf-02f108193161|Level 3b Water restrictions;GPP|#90b49a62-96e2-436a-9c68-187c9ab33534
Library and Information Services DepartmentGP0|#1f61ec30-8889-4114-8411-a3ee8477bc1b;L0|#01f61ec30-8889-4114-8411-a3ee8477bc1b|Libraries;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#15a238d5-9c3f-4b92-8afe-0a94c12abc2f;L0|#015a238d5-9c3f-4b92-8afe-0a94c12abc2f|youth programmes;GP0|#94f093be-895d-4918-90c0-ce6de0dafbd3;L0|#094f093be-895d-4918-90c0-ce6de0dafbd3|Skills development;GP0|#371aca0c-30df-4276-b952-99fc5b47b3ef;L0|#0371aca0c-30df-4276-b952-99fc5b47b3ef|Library services;GP0|#3ccd3ca8-9e03-465d-b3f1-273b74000155;L0|#03ccd3ca8-9e03-465d-b3f1-273b74000155|Smart Cape;GP0|#5560faac-dee8-4ad9-bcba-042a2e91be64;L0|#05560faac-dee8-4ad9-bcba-042a2e91be64|mobile libraries
Fire and Rescue Service Department GP0|#f2b99fd6-37b1-4590-aace-f5152355d1c1;L0|#0f2b99fd6-37b1-4590-aace-f5152355d1c1|Fire services;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#60f2ecfc-5cbd-484a-bd2c-66c3aac9ccd0;L0|#060f2ecfc-5cbd-484a-bd2c-66c3aac9ccd0|fire brigade;GP0|#7d67a580-0f74-4c79-8abc-218350f90617;L0|#07d67a580-0f74-4c79-8abc-218350f90617|fire station;GP0|#46028cc0-d905-4d0d-b93d-2474492d4e36;L0|#046028cc0-d905-4d0d-b93d-2474492d4e36|Emergency call;GP0|#ff4292df-e4cb-4133-95d5-e9035896836c;L0|#0ff4292df-e4cb-4133-95d5-e9035896836c|emergency services;GP0|#30ed7e10-4c9b-499f-a30c-3cdc3fc9e6c8;L0|#030ed7e10-4c9b-499f-a30c-3cdc3fc9e6c8|Safety and Security Directorate;GP0|#0d8e6bd3-01a1-42b8-8f93-d87f4e7dadae;L0|#00d8e6bd3-01a1-42b8-8f93-d87f4e7dadae|search and rescue;GP0|#50532c45-566c-4d78-ad56-b170edc4d419;L0|#050532c45-566c-4d78-ad56-b170edc4d419|fire and life officers;GP0|#4dcb0ae7-f7de-4e45-ba19-c0ee87eaa35d;L0|#04dcb0ae7-f7de-4e45-ba19-c0ee87eaa35d|command and control staff;GP0|#0645d8ae-4b73-4d4a-a7a9-341605e31e29;L0|#00645d8ae-4b73-4d4a-a7a9-341605e31e29|fire prevention;GP0|#e05a2606-05ba-4ef0-a872-bdef1bb73997;L0|#0e05a2606-05ba-4ef0-a872-bdef1bb73997|fire inspections;GP0|#05d652f7-6778-4511-a8fd-de1af7f52c56;L0|#005d652f7-6778-4511-a8fd-de1af7f52c56|hazardous materials;GP0|#f58faf55-8582-420e-ac46-eeb2f05bc6e6;L0|#0f58faf55-8582-420e-ac46-eeb2f05bc6e6|firefighter
Submit a service request online (C3)
Electricity Generation and Distribution DepartmentGP0|#f99e33ee-e68d-432c-9212-7baa2b129e1f;L0|#0f99e33ee-e68d-432c-9212-7baa2b129e1f|municipal service;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#5ca4d0f8-d954-4f76-b971-02dd94168205;L0|#05ca4d0f8-d954-4f76-b971-02dd94168205|utility service;GP0|#78ef77bd-ec89-4ecd-859e-699c88406437;L0|#078ef77bd-ec89-4ecd-859e-699c88406437|power supply;GP0|#15fe4006-3e63-4153-a48f-937a805d04f5;L0|#015fe4006-3e63-4153-a48f-937a805d04f5|planned outages;GP0|#be0d8956-cdb7-4809-be87-0ec2558803fa;L0|#0be0d8956-cdb7-4809-be87-0ec2558803fa|billing system;GP0|#40fae32e-592f-4fca-8de1-5c3ebc94136a;L0|#040fae32e-592f-4fca-8de1-5c3ebc94136a|meter reading;GP0|#f1032b58-94ee-4ddd-91bb-947149d777a1;L0|#0f1032b58-94ee-4ddd-91bb-947149d777a1|prepayment meter;GP0|#9b890b8d-9aea-40ec-9409-1d5794d35515;L0|#09b890b8d-9aea-40ec-9409-1d5794d35515|vendors;GP0|#8d25a44c-752c-4a86-bc47-c45a7cc51a26;L0|#08d25a44c-752c-4a86-bc47-c45a7cc51a26|Load shedding;GP0|#51472587-ca96-439b-b635-6bbe41cca04a;L0|#051472587-ca96-439b-b635-6bbe41cca04a|public lighting;GP0|#2be3882b-f597-49c7-8aa7-cdec50a5e39f;L0|#02be3882b-f597-49c7-8aa7-cdec50a5e39f|power station;GP0|#47a77d4c-1397-445d-8bec-584d00997158;L0|#047a77d4c-1397-445d-8bec-584d00997158|athlone gas turbine;GP0|#0e994e93-10d7-4d22-9cd5-ea3dd0048ffe;L0|#00e994e93-10d7-4d22-9cd5-ea3dd0048ffe|prepaid electricity;GP0|#f1632294-9271-4238-8f55-ec26d4425c63;L0|#0f1632294-9271-4238-8f55-ec26d4425c63|distribution network;GP0|#c939220c-f64a-463e-82d5-22b9981ccb0e;L0|#0c939220c-f64a-463e-82d5-22b9981ccb0e|Eskom;GP0|#ed0af64f-46ea-4682-8bef-ddaf2887c6b2;L0|#0ed0af64f-46ea-4682-8bef-ddaf2887c6b2|Electricity Generation and Distribution Department
Metro Police DepartmentGP0|#b480eb1b-cfa8-45cf-ab3d-21f848f482e9;L0|#0b480eb1b-cfa8-45cf-ab3d-21f848f482e9|safety and security;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#4c0f0261-7596-44f3-8161-86d4bd32156d;L0|#04c0f0261-7596-44f3-8161-86d4bd32156d|Police services;GP0|#5dfd7a7b-84c9-4a6d-ab55-ff5d5f7e710b;L0|#05dfd7a7b-84c9-4a6d-ab55-ff5d5f7e710b|by-law enforcement;GP0|#2511a79d-ced9-4ca5-b161-3e9929266ea7;L0|#02511a79d-ced9-4ca5-b161-3e9929266ea7|Crime prevention;GP0|#04bebfed-49b9-406a-a75a-f7414f8d9bf8;L0|#004bebfed-49b9-406a-a75a-f7414f8d9bf8|CCTV surveillance;GP0|#fa398fa6-831f-4358-9c72-e9afa39997c9;L0|#0fa398fa6-831f-4358-9c72-e9afa39997c9|SAPS;GP0|#8a4b9ef0-0abd-4811-a93e-43b5fd20f3cb;L0|#08a4b9ef0-0abd-4811-a93e-43b5fd20f3cb|Substance Abuse;GP0|#10bf7f95-3ff8-40a2-a2bd-db5e41df6446;L0|#010bf7f95-3ff8-40a2-a2bd-db5e41df6446|Gangsterism;GP0|#ed10cb15-0530-4915-bc5c-b99f04417fc0;L0|#0ed10cb15-0530-4915-bc5c-b99f04417fc0|traffic law enforcement services;GP0|#1a546bcb-c1b0-428e-8480-5272917b4891;L0|#01a546bcb-c1b0-428e-8480-5272917b4891|canine unit;GP0|#377804c6-9c66-48b2-b50c-b2582824f5a2;L0|#0377804c6-9c66-48b2-b50c-b2582824f5a2|Drugs;GP0|#91e55ebd-5010-4ecf-8f4c-4260f6c9f9f0;L0|#091e55ebd-5010-4ecf-8f4c-4260f6c9f9f0|security awareness;GP0|#2f6c5b49-7298-4fc0-8d4a-c1f030f0fc92;L0|#02f6c5b49-7298-4fc0-8d4a-c1f030f0fc92|alcohol abuse

 

 

It pays to pay your rent<span><figure class="figure-credits right"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/incentive.jpg" style="width:511px;" /><figcaption> <p> © City of Cape Town</p> </figcaption> </figure> <p>The oldest beneficiary of the City’s CRU awards incentive in this round was 83-year-old Gladys Baptiste from Leonsdale. A total of seven tenants are in their 70s, with the balance ranging in age from 40 to 69 years old.</p><p>‘The handover event was a heart-warming moment to share with some of our most senior tenants. I must commend them for consistently paying their rent, especially those who are pensioners. The awards are the result of an incentive scheme which goes back to 2010 and is an effort to increase our percentage of rental collections by rewarding those who pay their accounts regularly. Since the project’s inception, about 250 residents have benefitted from this incentive scheme,’ said the City’s Mayoral Committee Member for Assets and Facilities Management, Councillor Stuart Diamond.</p><span><figure class="figure-credits left"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/Irwin%20Rozant-Bonteheuwel1.jpg" style="width:511px;" /><figcaption> <p>  © City of Cape Town</p> </figcaption> </figure><p>The incentive project helps the City to further improve the quality of rental stock in that when residents pay their rent regularly and on time, the City can perform maintenance and upgrades as required. As part of our new Organisational Development and Transformation Plan, we will seek to further cement this partnership to realise our transformational priority of excelling in basic service delivery. In this way, the City and residents can make progress possible, together.</p><p>Winners must have paid their rent consecutively for three months and must be legitimate occupants in terms of the City’s rental housing policy and tenant agreements. </p><p>Six winners are drawn each month. The most recent beneficiaries were drawn for the period June 2016 to January 2017. </p><span><figure class="figure-credits right"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/Nomisile%20Lugwadu-Strand1.jpg" style="width:511px;" /><figcaption> <p> © City of Cape Town</p> </figcaption> </figure><p>The winners are selected from a computer-generated list of all paying tenants. A blind selection (no names or addresses) is made by two independent representatives with no relationship to the City’s Tenancy Management Department. The winners are from areas across the city including Strand, Hanover Park, Manenberg, Macassar, Leonsdale, Kewtown, Mitchells Plain, Heideveld, Ravensmead, Gugulethu, Bonteheuwel and Langa.</p><p>‘I would like to thank all of the recipients for their leadership in showing their loved ones and neighbours how to be model citizens despite the economic pressures they may be facing. These rental contributions help us to provide a better quality of life for all tenants. I encourage the recipients to brag about their achievement to everyone – you deserve this recognition and celebration. I would ask that the recipients spread the word and urge their fellow tenants to follow the example of being upstanding residents,’ added Councillor Diamond.</p><p><br><strong>End</strong></p>​​</span><p><br> </p>​​</span><p> </p>​​</span>2017-05-28T22:00:00Z1
Drought crisis warning: tougher restrictions imminent<p>​We are currently in the most critical stage of this drought crisis, yet consumption remains too high. Residents are reminded to use water only for drinking, washing and cooking. Tougher restrictions will be implemented this week. The exact restrictions that will be passed must still be deliberated by Council, however a blanket ban on all irrigation, filling of pools and washing of cars with drinking water has been recommended (among other things) by the Mayoral Committee. </p><p>Notwithstanding restrictions, residents should please work towards the consumption target of under 100 litres per person per day. A five-minute shower can use between 40 litres and 70 litres, and flushing a toilet uses 6 – 21 litres, depending on the size of the cistern. One shower and five flushes of an average-sized toilet will push a person over their daily allowance, and this is not even taking into account other necessities such as drinking, cooking, and washing of clothes and dishes. As such, the City recommends limiting time under the shower to two minutes and only flushing the toilet when absolutely necessary.</p><p>Should residents be able to meet this level, a two-person household will use 6 kl during a billing cycle and a four-person household will use 12 kl during a billing cycle, and so on. </p><p>Capetonians should also please check their property for plumbing leaks. One leaking toilet wastes between 2 600 and 13 000 litres per month, depending on the flow rate of the leak. A leaking tap wastes between 400 and 2 600 litres per month. Residents can also check for likely underground leaks by taking a meter reading, switching off all water in their home, and observing whether the meter continues to register consumption.</p><p>The City is continuing large-scale pressure reduction programmes across Cape Town to force down consumption and is implementing various small/medium-scale emergency supply schemes. Residents should be clear, however, that it is not possible to bring online schemes of sufficient scale that they could alleviate the current crisis. These accelerated projects, while taking some pressure off drinking water supplies, should be seen primarily as paving the way for accelerated implementation further down the line as we move into a period of heightened uncertainty around our climate. Saving as much water as possible remains key. </p><p>Those who contravene the water restrictions are held accountable. Residents can contact the City via email to <a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a> to report contraventions of the water restrictions (evidence should be provided to assist the City’s enforcement efforts), or they can send an SMS to 31373 (standard SMS rates apply).</p><p>The City has also noted recent hoaxes about water quality in Cape Town. While the last 10% of a dam’s volume is difficult to treat to acceptable standards, we have not yet reached this level. Water remains safe to drink. Water undergoes extensive filtration as well as chemical treatment before it is pressure-fed into the reticulation system. Water quality is controlled at the treatment plants by process controllers who perform tests on an hourly basis in the on-site labs in order to make the necessary adjustments.</p><p>In addition, the City fully supports and complies with strict water quality checks as prescribed by the National Government’s Department of Water and Sanitation. This rigorous process means that water quality is closely monitored via a large number of water samples analysed according to the stringent South African National Standards (SANS 241:2015) requirements. To ensure the excellent quality of our water, the Scientific Services Laboratory tests over 5 700 samples of water each year. We draw water and perform tests from sampling points throughout the water system. In terms of these test results, water remains safe to drink.</p><p>For further information on how to save water or for updates on restrictions in place, residents should please visit the water restrictions page on the City’s website: <a href="http://www.capetown.gov.za/thinkwater">www.capetown.gov.za/thinkwater</a> </p><p><br><strong>End</strong></p>2017-05-28T22:00:00Z1
City installs new ceilings in 1 142 units in Heinz Park<span><figure class="figure-credits right"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/Heinz%20park%20fitting%20ceilings.jpg" style="width:511px;" /><figcaption> <p>© City of Cape Town</p> </figcaption> </figure> <p>The City has invested over R18 million on a ceilings retrofit initiative in the Heinz Park area. </p><p>The aim of the project is to improve the living conditions of the beneficiaries who have been living in government-subsidised houses that were not fitted with ceilings when they were built between 1994 and 2005. Apart from fitting the houses with ceilings, the project also focused on fixing roof leaks and improper ceiling lighting to ensure that the newly installed ceiling is not damaged.</p><p>Houses without ceilings get either very hot or very cold in extreme weather conditions and beneficiaries also use a lot of electricity to warm themselves during winter. As such, the City took the initiative to correct the shortcomings in the previous designs by dealing with the matter.</p><span><figure class="figure-credits left"><img class="responsive" alt="placeholder" src="http://resource.capetown.gov.za/cityassets/Media%20Centre/heinz%20park%20resident2.jpg" style="width:511px;" /><figcaption> <p>© City of Cape Town</p> </figcaption> </figure></span><p>The retrofitting project involved the beneficiary removing all personal belongings and furniture from the house before the contractor could commence with the installation work. </p><p>The City also compensates the beneficiary for the day as part of the job creation programme.</p><p>‘This project is one of the ways that the City is living up to its recently adopted Organisational Development and Transformation Plan which prioritises the delivery of basic services through systems that will improve well-being and vitality. It speaks to improving the living conditions of our residents so that they are able to enjoy increased comfort in their homes with their families. Residents living in these units can now enjoy the aesthetically pleasing interior as the white ceiling brightens up the room. The insulated ceilings couldn’t have come at a better time. With winter upon us, our residents can expect significantly warmer houses in the evening,’ said the City’s Mayoral Committee Member for Transport and Urban Development, Councillor Brett Herron.</p><p><br><strong>End</strong></p>​​</span>2017-05-27T22:00:00Z1
City wishes Jewish residents happy Shavuot<p>​Next week, the Jewish community celebrates Shavuot, a special biblical festival that celebrates the anniversary of when G-d gave the Torah to the Jewish people more than 3 000 years ago. </p><p>The festival of receiving the Torah highlights that in order to receive G-d's blessings, people need to be regarded as a single unit, like one person with one heart. </p><p>The lesson learned from this festival is that in order for people to receive the revelation of G-d, his blessings and at this current critical time, the rain from the heavens, we need to be united as one. When we are tolerant and accept each other for our differences and act as one nation and one community, the blessings of G-d are bestowed upon us.  </p><p>The meaning of this festival on the Jewish calendar represents the values of building an inclusive city where we celebrate our various cultures and religions and unite as one city where everyone feels a sense of belonging. </p><p>If we can create peaceful and united communities built on the values of acceptance and tolerance, we will strengthen our efforts to build a caring and inclusive city. </p><p>On behalf of the City of Cape Town, I wish the Jewish community happy Shavuot. </p><p> <br><strong>End </strong></p><p><br> </p>2017-05-25T22:00:00Z1

 

 

 

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