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Water and Sanitation Department<p> <strong>Bulk Water Branch</strong><br>The Bulk Water Branch manages water catchment areas, storage dams, water treatment and the conveyance of water in bulk water supply lines to reticulation networks.</p><p> <strong>Reticulation Branch</strong><br>The Reticulation Branch distributes drinking water to consumers and conveys wastewater to treatment works through a network of pipelines, pump stations and reservoirs. </p><p> <strong>Wastewater Treatment Works Branch</strong><br>Wastewater treatment works have the important job of cleaning the dirty water and making it safe before discharging it into the environment. </p><p> <strong>Water Demand Management and Strategy Branch</strong><br>The Water Demand Management and Strategy Branch develop departmental policies, plans for the future and ensure that water demand policies and strategies are implemented. They also provide consumer awareness, information management and business reporting. </p><p> <strong>Engineering and Asset Management Branch</strong><br>The Engineering and Asset Management Branch ensures the electrical and mechanical maintenance of the water and sewer networks. They also provide training, risk management and fleet management.</p><p> <strong>Scientific Services Branch</strong><br>The Scientific Services Branch ensures that our water quality is of excellent quality and in compliance with strict water quality checks as prescribed by the Department of Water and Sanitation (DWS). Scientific Services conducts vigorous testing of drinking water including chemical and microbiological analysis. In addition, they test treated wastewater from wastewater treatment works, water from rivers and vleis, and perform air pollution testing. </p><p> <strong>Finance and Commercial Branch</strong><br>The Finance and Commercial Branch’s functions include revenue management (including billing and metering), budgets and accounting, and asset management. </p><p> <strong>Support Services Branch</strong><br>The Support Services Branch provides an administrative role to the Water and Sanitation Department including human relations support, information management, record management and facilities management. </p><p>​We provide all Cape Town’s residents, business and industry with clean, safe drinking water and treat wastewater. This involves many diverse responsibilities ranging from the management of water catchments areas and water storage to the treatment of wastewater and its safe disposal back into the environment. </p><p>Each day we supply about 880 000 m3 of water to customers – enough to fill Cape Town Stadium to its rooftop every two days or fill 350 Olympic sized swimming pools! Every month we read and bill from more than 650 000 water meters on city properties. Each year our maintenance teams provide approximately 8 500 new water connections and respond to 3 200 pipe bursts. </p><h4>Our other services include: </h4><ul><li>treating water so it is safe to drink;</li><li>ensuring excellent quality of our water;</li><li>maintaining reticulation systems;</li><li>providing water and sanitation to informal settlements;</li><li>saving and recycling water; and</li><li>regulating water use and preventing pollution to the water and stormwater system. </li></ul><h4>We are responsible for servicing the water infrastructure in Cape Town, valued at R58 billion, including:</h4><ul><li>3 major dams (Wemmerhoek, Steenbras Upper and Lower) and 8 smaller dams;</li><li>12 water treatment works;</li><li>25 bulk reservoirs;</li><li>400 pump stations;</li><li>23 wastewater treatment facilities;</li><li>3 marine outfalls;</li><li>38 maintenance depots; and</li><li>20 000 km of pipes in the water and sewer reticulation network.</li></ul><p>We work to the highest standards and have received a number of awards for providing some of the best drinking water in the country, the quality of our wastewater treatment, the lowest water losses of all metropolitan areas in the country, and the excellence of our systems. <a href="https://www.youtube.com/watch?v=pMxjY2THYy4&list=UU6skQQ7uq-fyJj6cQlzOUjA" target="_blank">Watch our video<i class="icon link-external"></i></a> or download <a href="http://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Water%20Services%20and%20Urban%20Water%20Cycle.pdf" target="_blank">Water Services and the Cape Town Urban Water Cycle</a> to find out more about how we provide quality water and sanitation services to all. </p><h4>Consult some of our core documents and top information pages</h4> <span> </span> <ul class="lrg-icon-content"> <span> <li class="lrg-icon lrg-link"> <br> <a href="http://resource.capetown.gov.za/documentcentre/Documents/City%20research%20reports%20and%20review/Annual_Report_Water_and_Sanitation_Final_Approved%202015_2016.pdf" target="_blank">Our department's Annual Water Report </a> <br> <a href="http://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/Consumer%20Service%20Charter%202014-15_a.pdf" target="_blank">The Water and Sanitation Consumer Service Charter</a><br><a href="http://resource.capetown.gov.za/documentcentre/Documents/City%20strategies%2c%20plans%20and%20frameworks/WSDP%20201516%20Review_old%20format%2020150202_Final_aac.pdf" target="_blank">The Water Services Development Plan <br></a> <a href="http://resource.capetown.gov.za/documentcentre/Documents/City%20strategies%2c%20plans%20and%20frameworks/WSDP%20201516%20Review_old%20format%2020150202_Final_aac.pdf" target="_blank">The Water Services Departmental Sector Plan<br></a><a href="http://resource.capetown.gov.za/documentcentre/Documents/City%20strategies%2c%20plans%20and%20frameworks/WCWDM_Strategy_doc.pdf" target="_blank">The Water Conservation Demand Management Strategy</a><br><a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/know-your-water-regulations">Know your water regulations</a><br><a href="http://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Water-and-sanitation/Pay-your-water-bill">Pay your water bill</a><br><a href="http://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Top%20Ways%20to%20Save%20Water.pdf" target="_blank">See the best ways to save water</a><br><a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/2016-residential-water-restrictions-explained">Find out about residential water restrictions</a><br><a href="http://www.capetown.gov.za/Work%20and%20business/Commercial-utility-services/Commercial-water-and-sanitation-services/2016-commercial-water-restrictions-explained">Find out about commercial water restrictions</a><br><a href="http://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Wayleaves_Application_Process.pdf" target="_blank">Wayleaves application process</a><br><a href="http://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Water%20Services%20and%20Urban%20Water%20Cycle.pdf" target="_blank">Water Services and the Cape Town Urban Water Cycle</a> </li></span></ul><blockquote cite="http://wwww.cite.co.za"><p> <em>​  ​"The Water and Sanitation Department’s vision is to be a beacon in Africa through the progressive realisation of Cape Town as a water sensitive city.​" </em><b>Peter Flower Pr Eng </b><cite>Director: Water and Sanitation </cite>​​ </p></blockquote><img alt="" src="http://resource.capetown.gov.za/cityassets/PublishingImages/Water-Sanitation-Header.jpg" style="BORDER:0px solid;" /><h4>​Contact the 24-hour Technical Operation Centre to report an issue such as:</h4><ul><li>burst pipes and water leaks;</li><li>faulty water meter;</li><li>blocked and overflowing sewer;</li><li>pollution to stormwater and river;</li><li>illegal use of water (dampening of building sand, hosing down paved areas, watering outside stipulated hours, tampering with water connections);</li><li>missing or stolen manhole cover; and</li><li>damaged or vandalised communal taps or toilets in informal settlements.</li></ul> <span> <div class="contact"><h4>24-hour Technical Operation Centre</h4><address><ul><li>Telephone: <br><a>0860 103 089</a> (choose option 2: water-related faults)</li><li>SMS: <br> <a>31373</a> (max of 160 characters)</li><li>Email:<br><a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a></li></ul></address><h4>Account enquiries</h4><address><ul><li>Telephone: <br><a>0860 103 089</a> (select option 1) </li><li>Email: <br> <a href="mailto:accounts@capetown.gov.za">accounts@capetown.gov.za</a></li></ul></address><h4>Development enquiries</h4><p>Planners, developers and consultants can request information on water and sanitation service capacity or as-built information for developments. Researchers, institutions and students can also request information for analysis, research or other applications. Please note that security controls are in place regarding the type and extent of information that can be provided, as well as the use of the information.</p><address><ul><li>Email: <br> <a href="mailto:water.info@capetown.gov.za">water.info@capetown.gov.za</a> </li></ul></address></div></span>

 

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