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Valuations Department<p>​The department is structured into five functional areas: </p><ul><li>Valuation operations – includes the implementation of valuation methods and approaches and standards to produce the General Valuation Roll</li><li>Valuation surveys and quality – responsible for the data collection that supports the valuation process</li><li>Valuation data and business systems – responsible for providing data and systems support including network and infrastructure, and computer assisted mass appraisal modelling</li><li>Valuation business environment – responsible for customer care, objections and appeals</li><li>Business Integration and Valuation Regulation – responsible for the Rates Policy, oversight of valuations related legislative requirements, reporting, and guidance on business and development strategies</li></ul><p>​Our department’s vision is to be a world leader in the valuation of property, with a reputation for delivering reliable appraisals in a professional manner.</p><p>Our mission is to deliver a high quality and impartial valuation service to our customers to sustain a cost effective, just and accurate valuation roll in the provision of fair and equitable rates for the City. Our property valuations are performed by competent and well-trained staff in accordance with the prescriptions of the Local Government Municipal Property Rates Act of 2004 and Council policies. </p><span> <ul class="lrg-icon-content"><li class="lrg-icon lrg-link"><div class="list-links">​​<a href="">How do General Valuations and Supplementary Valuations work? </a><a href="">View the General Valuation Roll for 2018 (GV2018)</a><a href="">View the General Valuations Roll for 2015 (GV2015)</a><br></div></li></ul></span><blockquote cite=""><p> <em>​​​"Reliable property valuations provide the sustainable revenue stream to be used for the benefit of the citizens of Cape Town." </em><b>Louise Muller </b><cite>Director: Valuations </cite>​​ </p></blockquote><img alt="" src="" style="BORDER:0px solid;" /><span> <div class="contact"><h4>Executive Director: Finance</h4><p>Louise Muller</p><p> <em>Telephone:</em><br><em><a>021 400 3940</a></em></p><h4>General enquiries</h4><address><ul><li>Telephone: <br><a>0860 103 089</a></li><li>Email: ​​ <br><a href=""></a> </li></ul></address></div></span>


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