| Arrange a payment plan | <h2 class="sectHeading">Residential properties</h2><p>
<strong>Step 1: </strong>Visit your nearest
<a href="https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Walk-in%20centres">Walk-in Centre</a>.</p><p>
<strong>Step 2:</strong> Before we can start the payment plan, you will need to pay your current account upfront as well as an additional sum towards the outstanding amount. This amount will be determined at the Walk-in Centre based on your account history.</p><p>If your water or electricity was disconnected due to outstanding payments, the
<a href="https://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">cash office/walk-in centre</a> will request reconnection on your behalf once the payment plan has been arranged. </p><p>It may take
<strong>up to 48 hours </strong>for the water and/or electricity supply to be reconnected.</p><p>The documents required to arrange the payment plan will depend on your situation, see details below:</p><h4>If you are the property owner:</h4><ul><li>A certified copy of your ID</li><li>Proof of income</li><li>3 months’ bank statements.</li><li>Affidavit if unemployed.</li></ul><p>If the account is in more than one person’s name, then you must provide a letter of consent from all account holders as well as all the documents mentioned above.</p>
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<i class="info remember"></i> </div><div class="desc"><h4>indigent benefits</h4><p> You can apply for
<a href="https://www.capetown.gov.za/local%20and%20communities/financial-relief-and-rebates/financial-support-services/indigent-benefits">indigent benefits</a> if you are unemployed and meet the necessary qualifying criteria.</p></div></div></span>
<h4>If you are a tenant renting a property, and the owner of the property is untraceable:</h4><p>An affidavit that certifies:</p><ul><li>that at the first reasonable opportunity, you agree to notify the owner of the current situation.</li><li>that the whereabouts of the property owner is untraceable or unknown;</li><li>the last known address of the owner</li><li>the rent that is due on the property </li></ul><h4>Additional documents required:</h4><ul><li>Identification Documents (ID)</li><li>Proof of income</li><li>3 months’ bank statements</li><li>Affidavit if unemployed</li><li>A lease agreement to prove that you have the right to occupy the property</li></ul><p>If the account is in more than one person’s name, then you must provide a letter of consent from all account holders as well as all the documents mentioned above.</p><h4>If you are a tenant renting a property, and you have the owner’s consent to make payments on their behalf:</h4><ul><li>Letter of consent from the owner of the property </li><li>IDs (tenant's and owner's)</li><li>Proof of income (from tenant)</li><li>3 months’ bank statements</li><li>Affidavit if unemployed</li></ul><p>If the municipal account is in more than one person’s name, then a letter of consent will be required as well as all the documents above.</p>
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<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p>Our
<a href="https://www.capetown.gov.za/Departments/Revenue%20Department">Revenue Department</a> may request that you pay an additional amount depending on your situation and your account history.</p></div></div> </span>
<h4>If you are a property owner living overseas:</h4><ul><li>IDs (You must provide the IDs of all account holders)</li><li>Pay slips (for all account holders) </li><li>3 months’ bank Statements (For all account holders) </li><li>Proof of payment for your current account as well as 10% of the arrears</li><li>Letter indicating what type of arrangement you are proposing</li></ul><p>If the municipal account is in more than one person’s name, then a letter of consent will be required as well as all the documents mentioned above. </p>
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<i class="info note"></i> </div><div class="desc"><h4>Increase your debit order limit</h4><p>Increase your debit order limit by completing our
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/PaymentPlan-DebitOrderForm.pdf" target="_blank">debit order application form</a>. Make sure to tick the <strong>amendment </strong>box at the top of the page. To submit your application, or if you have any related queries, call
<em>
<a href="#0860103089">0860 103 089</a></em> (option 2).<br></p></div></div> </span>
<h2 class="sectHeading">Business properties</h2><p>
<strong>Step 1: </strong>Visit your nearest
<a href="https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Walk-in%20centres">Walk-in Centre</a>.</p><h4>The following is mandatory for business payment plans:</h4><ul><li>Your account balance will be placed on a 6-month instalment plan</li><li>You will be required to pay 50% of the balance upfront</li></ul><h4>Documents required:</h4><ul><li>3 months’ bank statement</li><li>CK/CM/Trust document depending on the type of organisation</li><li>Letter of consent signed by director/owners/member depending on the type of organisation </li><li>Letter of consent must indicate the type of arrangement being authorised </li></ul><h2 class="sectHeading">Writing off your debt</h2><div>If you would like to have your debt written off, please contact us directly to find out if you qualify. </div><div>
<br>The following categories could qualify for debt write-off:<br></div><div><ul><li>Arrears for debt (property rates and services, sundry charges) older than
<strong>30 June 2019</strong> provided that you enter into a payment arrangement with the City. If you fail to fully adhere to your payment arrangement, which includes the payment of your current account, the written-off debt will be placed back on your account.
<strong>This benefit will only be available until 30 June 2023.</strong></li><li>Debt on all residential indigent properties <strong>(This is a once-off concession)</strong>.</li><li>Debt older than
<strong>30 June 2019</strong>, linked to the City housing rental debtors and Property Management Department lease debtors, provided that you enter into a payment arrangement with the City. If you fail to fully adhere to your payment arrangement, which includes the payment of your current account, the wtritten-off debt will be placed back on your account.
<strong>This benefit will only be available until 30 June 2023</strong>.</li></ul></div><div>
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Qualifying%20debt%20to%20be%20written%20off_2021.pdf">Find out what documents you need to provide to have your debt written off</a>. </div>
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<h2 class="sectHeading">Contact us</h2><h4>General enquiries</h4><p>
<em>Telephone:<br><a>0860 103 089</a> /
<a>021 401 4701</a><br><br> Fax:<br><a>086 010 3090</a><br><br> Email:<br><a href="mailto:accounts@capetown.gov.za">accounts@capetown.gov.za</a> </em></p><p>
<em>or</em></p><p>
<em><a href="mailto:payment.arrangements@capetown.gov.za">payment.arrangements@capetown.gov.za</a></em></p><p>Visit our
<a href="https://www.capetown.gov.za/Departments/Revenue%20Department">Revenue Department</a> page.</p> | | GP0|#ddaab9eb-64d9-4642-b104-e7ad72141694;L0|#0ddaab9eb-64d9-4642-b104-e7ad72141694|Electricity;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#d622dfd6-dda0-4015-a01e-5a845f5d69d5;GPP|#d36c9e28-9810-4cff-bcbb-7a6f41899a5d;GP0|#6a5891b9-1558-47ad-be54-852883aee73d;L0|#06a5891b9-1558-47ad-be54-852883aee73d|Water and sanitation;GP0|#ca6eaaef-bc55-4cdc-b20b-6c3b3454c87b;L0|#0ca6eaaef-bc55-4cdc-b20b-6c3b3454c87b|Waste | | | | | | | | | | | | | | | | We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts. | 0 |
