City of Cape Town Link

Reporting and emergency services in City Connect

<h2 class="sectHeading">Reporting in City Connect</h2><p>If you are aware of illegal activity or crime, abuse (physical, addiction, mental), you have a formal complaint or there is an emergency you wish to report, you can find out how in City Connect.<br></p><p>For all emergency service contact numbers you can follow the City Connect link below: </p> <span> <div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"><i class="info citycard"></i></div><div class="desc"><h4>City Connect</h4><p><a href="https://www.capetown.gov.za/City-Connect/Report/Report-an-emergency/Emergency-contact-numbers">Emergency contact numbers</a><br></p></div></div></span> <p>Follow the links below for a walkthrough guide on how to report in City Connect.</p><div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"><i class="info citycard"></i></div><div class="desc"><h4>City Connect</h4><p> <a href="https://www.capetown.gov.za/City-Connect/Report/Report-an-emergency/Report-fires-flooding-or-rockfalls/Report%20fires%2c%20flooding%20or%20rockfalls">Report fires, flooding or rockfalls</a></p><p> <a href="https://www.capetown.gov.za/City-Connect/report/report-a-crime?L1=Report%20a%20crime">Report a crime</a><br><a href="https://www.capetown.gov.za/City-Connect/report/report-abuse?L1=Report%20abuse">Report abuse</a><br><a href="https://www.capetown.gov.za/City-Connect/Report/Report-noise-pollution/Report-a-noise-disturbance">Report noise</a><br> <a href="https://www.capetown.gov.za/City-Connect/report/report-illegal-land-use?L1=Report%20illegal%20land%20use">Report illegal land use</a><br></p></div></div><p>Follow the link below for a guide on how to lodge a formal complaint with the City in City Connect</p><span><div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"><i class="info citycard"></i></div><div class="desc"><h4>City Connect</h4><p> <b></b> <a href="https://www.capetown.gov.za/City-Connect/Report/Lodge-a-formal-complaint/Lodge-a-complaint" style="background-color:#2e3235;">Lodge a formal complaint</a></p></div></div></span>

Reporting and emergency services in City Connect

The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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The City's Draft Budget 2020-2021

The City of Cape Town's budget reflects its key policy decisions and priorities, determines rates increases and indicates where money will be spent on programmes and services.

<a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-City/the-city-budget/the-citys-budget-2020-2021"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-citys-budget-2020-2021</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="https://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Pay your traffic fine

The City has a number of different options for paying traffic fines. If you would like to pay your fine.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Fines/Pay-your-traffic-fine"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-traffic-fine</a>

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="https://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Upgrade to a new prepaid electricity meter

Find out if your suburb has been selected for a compulsory electricity meter upgrade

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Electricity/apply-for-an-upgrade-to-a-new-prepaid-electricity-meter"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">apply-for-an-upgrade-to-a-new-prepaid-electricity-meter</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="https://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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2020/21 Tariffs

Find out about the latest tariffs that affect you

<a href="https://www.capetown.gov.za/local%20and%20communities/meet-the-city/the-city-budget/city-wide-tariffs"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-wide-tariffs</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="https://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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View the Council Meeting Calendar

Access the Council meeting calendar and agendas for upcoming meetings.

<a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/meeting-calendar"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">meeting-calendar</a>

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="https://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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Load-shedding

Load-shedding stages are announced by Eskom and depend on the extent of the shortage of generation capacity

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/load-shedding-and-outages"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">load-shedding-and-outages</a>

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Libraries

Loan out books, get access to electronic resources or take part in community programmes and events at any of our libraries

<a href="https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Libraries"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Libraries</a>

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Reduce rates for NPOs and PBOs

Some PBOs and NPOs which were previously excluded from the list due to legislative changes will now be able to benefit from reduced rates.

<a href="https://www.capetown.gov.za/City-Connect/Claim-or-dispute/Contest-a-property-valuation/change-your-property-rating-category">change-your-property-rating-category</a>

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Apply for replacement wheelie bin

The City will replace or repair a damaged or stolen wheelie bin free of charge.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-replacement-wheelie-bin" target="_blank">Apply-for-replacement-wheelie-bin</a>

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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