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Water management devices<span> <h2 class="sectHeading">​​​​​​​​​​​​​​​​​​​​​​​​​​​Why water management devices?​​​​</h2></span> <p>We started the water management device programme to help indigent households that are struggling to pay their water bills and to manage water wastage from household plumbing leaks. If you live in an indigent household, a WMD can help you to manage your water consumption and, in most cases, completely avoid having any water and sanitation charges. </p><p>Water Management Devices (WMD) were also introduced during level 4B restrictions to restrict excessive water usage in both indigent and non-indigent households.</p><p>You will need to be​ registered as an indigent first before you apply for a water management device as an indigent household. <span> </span></p><div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard">​​​</i></div><div class="desc"><h4>City Connect</h4><p> <span class="ms-rteForeColor-2">​<span class="ms-rteThemeForeColor-1-0"><a href="https://www.capetown.gov.za/City-Connect/Apply/Financial-relief-and-rebates/Individuals/Apply-for-indigent-rates-relief" target="_blank">Register as an indigent</a></span> </span> </p></div></div> <span> <h2 class="sectHeading">​​​​​​​​​​How WMDs work​​​​​​​</h2></span> <p> <strong>This is how your water management device will generally work: </strong></p><ul><li>It switches on at a fixed time each morning (e.g. 4 am).</li><li>It generally restricts your water to 350 litres a day and 10.5 kilolitres a month – although a different amount can be agreed between you and the City.</li><li>It switches off when the household has used its daily water quota.</li><li>It resets the next morning to release the daily amount.</li><li>Any amount not used is carried over to the next day during that calendar month.</li></ul><p>It’s very important to understand that if a WMD was installed on your property, you won’t be able to use more water than your daily limit in one day. If you use all your water for the day and run out or if you have a leak on your property, you will have to wait until the next day to receive more water. </p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p>The City's approach to domestic metering is being revised, with implementation planned for July 2021. Please read our <a href="https://www.capetown.gov.za/Media-and-news/One%20week%20left%20to%20comment%20on%20proposal%20revised%20approach%20to%20domestic%20water%20metering">media release</a> in this regard for further information.<br></p></div></div></span><span> <h2 class="sectHeading">​​​​​​​​​​WMDs for indigent households​​​​​​​</h2></span> <p> <strong>If you are indigent, a water management device can assist you in the following ways: </strong></p><ul><li>The device helps you manage your water consumption and provides you with a daily allocation of free water (or a greater amount by agreement).</li><li>Qualifying indigent households are provided with an additional allocation of 4.5 kl water per month free of charge (in addition to the 6 kl allocation of free water provided to all households).</li><li>The device allows you to limit or completely avoid all water and sanitation charges.</li><li>Council will fix or replace all faulty plumbing in your house free of charge (once-off repairs).</li><li>Council will write off all your water and sewerage arrears – no limit (once-off).</li><li>Council will install the WMD free of charge.</li></ul> <span> <h2 class="sectHeading">​​​​​​​​​​WMDs for non-indigent households​​​​​​​<br></h2></span> <p> <span style="font-weight:700;">You can still apply for a WMD if you do not live in an indigent household but please note the following conditions:</span></p><ul><li>You will have to pay for the installation of the WMD yourself.<br></li><li>We will not fix your household water leaks for free or write-off your water and sewerage arrears as is done for qualifying indigent households.<br></li></ul><div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard">​​​</i></div><div class="desc"><h4>City Connect</h4><p> <a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Water-and-sanitation/Apply-for-a-water-management-device">Apply for a W​MD</a></p></div></div> <span> <h2 class="sectHeading">​​​​​​​​​​What happens if you need extra water?​​​​​​​<br></h2></span> <p>If you need extra water temporarily, you have to let us know at least 48 hours in advance to make a special arrangement. However, this can only be made in exceptional circumstances like burials.<br><br><strong>What to do if you run out of water:</strong></p><ul><li>Close all taps and wait until the supply is restored the next day</li><li>Do not immediately call the 24-hour call centre. </li><li>Wait until the next day to see if the water supply is restored, and only then call the 24-hour call centre if your supply is still off.</li></ul><p>If a water management device has been installed through the indigent process and you would like to increase your daily water supply, you will need to make an application to increase daily water supply from the WMD meter.The approval of the application is based on the combined household income as well as any applicable water restrictions.<br></p><h2 class="sectHeading">​​​​​​​​WMD resources<br></h2><p>Below are some great resources explaining WMDs for indigent households.</p><p> <strong> Find out more about the ins and outs of installing a water management device: </strong> <br> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Installation%20of%20WMD%20DL%20leaflet%20English%20NEW.PDF" target="_blank">Installation of a water management device (English)</a> <br> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Installation%20of%20WMD%20DL%20leaflet%20Afrikaans%20NEW.PDF" target="_blank">Installation of a water management device (Afrikaans)</a> <br> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Installation%20of%20WMD%20DL%20leaflet%20XHOSA%20new.pdf" target="_blank">Installation of a water management device (isiXhosa)</a> </p><p>Or see our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/New%20Homeowners%20Flyer.pdf" target="_blank">Water Management Device for New Home Owners Flyer</a></p><p> <strong> You can also watch our videos on WMDs:</strong><br><a href="https://www.youtube.com/watch?v=JooPzKqs9uY" target="_blank">Water Management Device for Residential Market (Afrikaans)<i class="icon link-external"></i></a><br><a href="https://www.youtube.com/watch?v=6HQj_AWq--8" target="_blank">Water Management Device for Residential Market (English)<i class="icon link-external"></i></a><br><a href="https://www.youtube.com/watch?v=4Y0mOHDUEb0" target="_blank">Water Management Device for Residential Market (isiXhosa) <i class="icon link-external"></i>​​</a>​​​​<br></p>GP0|#9fa8bc82-add6-4573-babf-1c6436e052f5;L0|#09fa8bc82-add6-4573-babf-1c6436e052f5|Water management devices;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#b7d85630-8bda-4b28-adc9-6def4cb10e31;GPP|#a3964d56-b74d-4d64-95c1-ff381a88a277;GPP|#245ec7aa-a528-4cd3-bcac-597c292db711;GP0|#40c129d0-623a-46f2-b635-65052210ee49;L0|#040c129d0-623a-46f2-b635-65052210ee49|Water management devices;GPP|#5b05eb19-5ba7-4779-bfce-c75d19df1d57;GPP|#39d66b11-2134-4df5-8360-0bc5e66e8f4fUnderstand how water management devices (WMD) can save water and money and how you can apply.0

 

 

Indigent Households: Keep Saving Water Pamphlet168384GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-11-28T22:00:00Z
Installation of Water Management Device Pamphlet (Afrikaans)357524GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-10-24T22:00:00Z
Installation of Water Management Device Pamphlet (English)2645576GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-10-24T22:00:00Z
Installation of Water Management Device Pamphlet (Xhosa)363518GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-10-24T22:00:00Z
Keep Saving Water: New Home Owners Pamphlet175505GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-11-28T22:00:00Z
Water Meters and Water Management Devices Guidelines Pamphlet (Afrikaans)923011GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2018-01-01T10:00:00Z
Water Meters and Water Management Devices Guidelines Pamphlet (English)900930GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-12-31T22:00:00Z
Water Meters and Water Management Devices Guidelines Pamphlet (isiXhosa)931456GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2018-01-01T10:00:00Z

 

 

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