Residential water and sanitation services

Think water

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Cape Town is experiencing a serious water shortage due to insufficient rainfall and fast declining dam levels. We all need to THINK WATER.

<a href="https://www.capetown.gov.za/thinkwater ">thinkwater </a>

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Residential water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/Residential-water-restrictions-explained">Residential-water-restrictions-explained</a>

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Day Zero Dashboard

Day Zero- the day we may all have to queue for water.

<a href="https://www.capetown.gov.za/dayzerodashboard" target="_blank">dayzerodashboard</a>

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Commercial water restrictions explained

Insufficient rainfall and fast declining dam levels have led to the current drought in Cape Town. We need to work together to change the way we use our water

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/Commercial-water-restrictions-explained">Commercial-water-restrictions-explained</a>

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Water saving toolkits

To help you spread the word, we have created water-saving information packs for your home, business and hospitality industry.

<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/water-saving-resources">water-saving-resources</a>

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Indigent grants

You can apply for an indigent grant to help pay rates, service charges or City housing rental payments.

<a href="http://www.capetown.gov.za/local%20and%20communities/financial-relief-and-rebates/our-approach-to-financial-support/indigent-grants">indigent-grants</a>

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Safety and security resources

The City offers a variety of free interesting and educational material relating to safety and security.

<a href="http://www.capetown.gov.za/Family%20and%20home/education-and-research-materials/graphics-and-educational-material/safety-and-security-education-resources" target="_blank">safety-and-security-education-resources</a>

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Going solar in the home

Installing renewable energy in your home could result in lower electricity costs and contribute to a more sustainable Cape Town.

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/saving-electricity-at-home/go-solar-in-the-home">go-solar-in-the-home</a>

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Play and get active

Keeping our kids active through sports and outdoor play is a great way to channel their energy.

<a href="http://www.capetown.gov.za/Family%20and%20home/family-care-and-support/caring-for-your-child/play-and-get-active" target="_blank">play-and-get-active</a>

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Loadshedding

Loadshedding power outages generally last for about 2 hours and 30 minutes, with one area being affected at a time during stage 1 and four areas being affected at a time during stage 3b.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/load-shedding-and-outages">load-shedding-and-outages</a>

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Wesfleur Public Library	Wesfleur Circle, Atlantis
Report noise
Building plan application documents
The City’s Budget 2014-2015

Pressure management work scheduled for Durbanville, central Cape Town areas, Protea Valley and surrounds

MEDIA ADVISORY

Pressure-related work will be taking place as follows:<ul><li>Tuesday 23 October 2018: Goedemoed, Country Place, Sonstraal Heights, The Crest, Wellway Park East and Klein Nederberg from 18:00 to 00:00 </li><li>Tuesday 23 and Wednesday 24 October 2018: Cape Town CBD, Gardens and Zonnebloem from 18:00 to 03:00 </li><li>Wednesday 24 and Thursday 25 October 2018: Protea Valley, Van Riebeekshof and Door de Kraal from 16:00 to 00:00</li></ul>Pressure management is helping with the metro’s water conservation effort and to adapt to the new normal of water management. It also reduces leaks and pipe bursts by better ensuring that pressure remains within levels that the pipework can tolerate, and reduces the rate of loss from leaks and bursts. Tips for pressure management<ul><li>Please store only up to 10 litres of water for essential usage if required. Residents are urged not to stockpile large volumes of municipal water. This is because, if there are any significant service interruptions, they are not expected to be in effect for long periods</li><li>Please also keep taps closed to prevent water damage in the event of water being restored after a disruption</li></ul>Please always check with your neighbours whether they too are experiencing low water pressure or intermittent supply disruptions as this would in all likelihood be pressure-related. If the problem persists for an unreasonable period of time, please send an email to <a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a> or call <a>086 010 3089</a>, WhatsApp <a>063 407 3699</a> or SMS<a> 31373</a> (max of 160 characters).Please visit <a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/make-water-saving-a-way-of-life">www.capetown.gov.za/thinkwater</a> for all water-related information and follow <a href="https://twitter.com/CityofCTAlerts" target="_blank">https://twitter.com/CityofCTAlerts</a> for specific pressure management information. At all times careful consideration is given to ensure minimal disruption to the water supply. The City regrets any inconvenience caused. End

2018-10-22T22:00:00Z

City online services unavailable – 25 October 2018

Various online applications will be unavailable on Thursday, 25 October 2018.

The following applications will be affected:<ul><li>Cape Town Stadium booking forms</li><li>Community Organisation Database (COD)</li><li>Economic Areas Management Programme (ECAMP)</li><li>Film permit applications</li><li>General Valuations (GV2015)</li><li>Housing Waiting List (HWL)</li><li>Integrated Waste Exchange (IWEX)</li><li>Lets Name It </li><li>Lost pets online </li><li>Monitoring of Approved Research System (MARS)</li><li>OATS</li><li>Open Data Portal</li><li>Procurement portal</li><li>Promotion of Access to Information Act (PAIA)</li><li>Signature Venues (only the 3D model tool will be affected)</li><li>Smart Cape </li><li>Tender portal</li><li>Waste recyclers</li></ul>We apologise for any inconvenience caused during this time.End

2018-10-22T22:00:00Z

Violent strikers arrested at Civic Centre station

Statement by the City’s Mayoral Committee member for Transport and Urban Development, Councillor Brett Herron

At least five striking workers were arrested just before midday today, 23 October 2018, when the South African Police Service intervened to protect the MyCiTi Civic Centre station against protesters who are in defiance of a court order and hell-bent on disrupting the MyCiTi service. Read more below: Several workers employed by companies contracted by the City to provide the MyCiTi service embarked on an unprotected strike last week Monday, 15 October 2018. Although these are not City employees, I have been in contact with union representatives since last week. My offer still stands that I am available to meet with the legitimate representatives of the strikers – these are the unions who represent the employees.The City obtained an urgent court order from the Western Cape High Court on Thursday evening, 18 October 2018, to protect MyCiTi passengers, personnel and assets.Despite this court order, strikers continued their attacks on the service, its personnel, passengers, and assets. Those employees who are working to ensure our residents can get to work or school and are being intimidated, assaulted, attacked and prevented from operating the MyCiTi service.At around 11:50 this morning, 23 October 2018, the South African Police Service used stun grenades to disperse a group of strikers who were gathering in the red bus lane at the Civic Centre station and preventing buses from operating. Five people were arrested.These strikers were in defiance of the court order interdicting them from:<ul><li>intimidating, harassing, or assaulting MyCiTi personnel and passengers; </li><li>damaging MyCiTi stations, depots, and buses; and</li><li>gathering at, or coming closer than 100 m from, MyCiTi stations, depots, or buses</li></ul>In addition, the companies who are contracted by the City and employ the workers have taken steps to dismiss the workers who have been participating in the unprotected strike. The Economic Freedom Fighters (EFF) has fomented an illegal strike and now those who have listened to them are at risk of losing their jobs, or have already lost their jobs.Since the court order was granted, the strikers have intensified their attacks on the service. Yesterday afternoon, 22 October 2018, a MyCiTi bus was petrol bombed in Kuyasa in Khayelitsha, and another bus was targeted later in the evening close to Mew Way.The violence intensified this morning, 23 October 2018, when strikers started targeting the buses operating the N2 Express routes between the Cape Flats and the city. At least four buses were stoned in Khayelitsha shortly before the peak hour period commenced at 05:00 and, as a result, services had been either suspended, or the buses were deviated and escorted.The intimidation of bus drivers was also rife in Atlantis over the weekend, with bus drivers operating the feeder routes being threatened with firearms on Saturday morning.Passengers have been too scared to use the Civic Centre station for days now. Apart from barricading some of the red bus lanes, the strikers have also managed to enter several MyCiTi stations, removing those workers who have reported for duty while at the same time threatening and intimidating passengers. This has been the strikers’ modus operandi since they have embarked on this unprotected strike.The striking workers are employed by the Vehicle Operating Companies and the Station Management Company who are contracted by the City to operate the MyCiTi service. The unprotected strike is in contravention of the Labour Relations Act, and those participating are not getting paid while being absent from work; and they will face disciplinary action, if they have not been dismissed already.The MyCiTi bus drivers are represented by trade unions and their conditions of employment are the subject of a collective bargaining agreement. The annual national wage negotiations take place at the South African Road Passenger Bargaining Council (SARPBAC) National Bargaining Forum.A wage agreement was reached on 21 May 2018, following a protracted four-week strike in April. Employees at the time signed an agreement whereby they committed to refrain from strike action over wages and terms of conditions until 31 March 2020.About 60 000 passengers rely on the MyCiTi bus service each weekday to get to and from work. They have been robbed of this much-needed public transport service; and worse, over the past eight days, they have had to fork out money for other modes of transport after they had already bought Mover points.We have been trying over the past eight days to operate the MyCiTi service as best we can despite the continuous attacks. On this note, I want to thank those employees, the South African Police Service and the City’s Metro Police Service who continue to assist us in delivering this essential service in the face of intimidation. Save for the inner city routes, most of the MyCiTi trunk and feeder routes were operational during the morning peak hour period, and will operate during the afternoon peak hour period as well.We have been requesting commuters to make alternative travelling plans for as long as the unprotected strike continues. We are monitoring the situation and will update commuters accordingly.Monthly ticketholders will be reimbursed with the number of days that they could not make use of the service due to the strike action.Commuters can contact the Transport Information Centre 24/7 on 0800 65 64 63 for the latest information regarding the service, or follow <a href="https://twitter.com/MyCiTiBus" target="_blank">@MyCiTibus</a> on Twitter, or visit the facebook page ‘MyCiTi Integrated Rapid Transit System’ as changes to the operating schedule can happen at any time, given the unpredictability of the current situation.End

2018-10-22T22:00:00Z

Keeping safe in cyberspace

Now in its 15th year, the Cyber Security Awareness campaign has been broken down into specific themes per week, with the focus for this week (22-26 October) on ‘Safeguarding the nation’s critical infrastructure

Now in its 15th year, the Cyber Security Awareness campaign has been broken down into specific themes per week, with the focus for this week (22-26 October) on ‘Safeguarding the nation’s critical infrastructure’. The emphasis is on the importance of securing our critical infrastructure such as water, financial services, public health, and communications; and highlighting the roles the public can play in keeping it safe. Any disruption to these internet-based systems can have significant and even catastrophic consequences for our citizens.‘The Fourth Industrial Revolution is disrupting the world one megabyte at a time, fundamentally altering the way we live, work, and relate to one another. In keeping with this revolution, the City of Cape Town is striving to be the most digitally connected city on the continent. To keep pace with technology, the City offers a host of e-services for its residents including emailed rates statements, online renewal of vehicle licences and logging of service requests, among a whole host of other services. As technology evolves, so do the capabilities of cybercriminals to scam and fool clients in various industries. Residents are cautioned that some may try to trick them by impersonating the City, which places them at risk,’ said the City’s Mayoral Committee Member for Corporate Services, Councillor Raelene Arendse.In line with good governance practices, cybersecure behaviour is important to the City. Therefore, the City wants to inform residents of best cybersecurity practices that they can follow to protect themselves against cybercriminals. One of the City’s strategic pillars is to build a safe city, which includes being safe online, whether while using the City’s e-services or other online portals and applications. A caring city strives to have their residents’ information protected, which includes their account information, personal information, profile details, email addresses and mobile numbers.The theme for week one was ‘How to make your home a haven for online safety’ that placed emphasis on building a strong foundation for learning good cybersecurity practices that could ultimately lead to a career in the industry. Entire families are using the internet to study, work and socialize. Therefore, it is of the utmost importance that the entire family, including children, learn to use the internet safely and responsibly. With more people having internet access through 4G devices and networks at home, and internet usage on the rise, large amounts of personal information are being stored on devices, on social media platforms and in the cloud.During week two there was an urgent push to highlight the millions of rewarding jobs to attract individuals to pursue a career in cybersecurity. The only way to build a strong defense against cyber-attacks is to build a network of cybersecurity professionals. ‘It’s everyone’s job to ensure online safety at work’ was the key theme for week three. Irrespective of where individuals work, we all have a shared responsibility to protect the organization online. The separation between work and our daily lives has become increasingly blurred; therefore, it is more important than ever to be certain that smart cybersecurity straddles the two. ‘The City’s IS&T Department has for a number of years been doing their bit to educate employees on the importance of cybersecurity and why it’s vital to protect yourself, and your information, online. The department has developed a Cybersecurity Handbook that highlights different types of digital risks and threats, and provides advice and useful tips for staying safe online. There have been numerous requests by employees to make the handbook available to their families. I am pleased to advise that we have taken this heart and made the publication available. Let us all STOP. THINK. VERIFY, before we act on a request that maybe too good to be true,’ said Councillor Arendse.Copies of the booklets can be downloaded from the City of Cape Town website: <a href="http://www.capetown.gov.za/cybersecurity" target="_blank">www.capetown.gov.za/cybersecurity</a>Hard copies will be made available at subcouncil offices and libraries for those residents who may be unable to afford printing copies of the booklet.End

2018-10-21T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

Apply for exemption from water restrictions

All water users are encouraged to save water and adhere to water restrictions, but exemption is approved in special circumstances.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Water-and-sanitation/Apply-for-exemption-from-water-restrictions">Apply-for-exemption-from-water-restrictions</a>

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Saving water in the home

Water is a precious resource and since we are in the midst of a serious drought we all have to learn how to use it carefully. Every action each of us takes to save water in our home makes a difference!

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/save-water-in-the-home">save-water-in-the-home</a>

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Alternative water sources for the home

The City is promoting the responsible use of alternative water, including grey water, rainwater, and groundwater from boreholes/well points.

<a href="http://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/alternative-water-sources-for-the-home">alternative-water-sources-for-the-home</a>

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Saving water in your business or organisation

Water is a precious resource and since we are in the midst of a serious drought we all have to learn how to use it carefully. Every action each of us takes to save water makes a difference!

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/saving-water-in-your-business-or-organisation">saving-water-in-your-business-or-organisation</a>

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Alternative and recycled water sources for your organisation

The City is promoting the responsible use of alternative water sources that help to minimise the amount of drinking water used from our dams, which is important during a drought.

<a href="http://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-water-and-sanitation-services/alternative-and-recycled-water-sources-for-your-business-or-organisation">alternative-and-recycled-water-sources-for-your-business-or-organisation</a>

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Apply for replacement wheelie bin

The City will replace or repair a damanged or stolen wheelie bin free of charge.

<a href="http://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-replacement-wheelie-bin" target="_blank">Apply-for-replacement-wheelie-bin</a>

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Water map

The City of Cape Town’s water map provides information on household water use, treated effluent collection points and water pressure management zones.

<a href="http://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/cape-town-water-map">cape-town-water-map</a>

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