‘We are making steady progress to reduce the number of accounts which we print and send via the South African Postal Service. We’ve made it easy to receive both business and residential accounts via email. All you have to do is send an email or SMS with both your account number and email address to request an emailed account before 31 December 2025.

‘As a caring city, the City will ensure that all account holders with no email access will receive assistance. They are advised to call the City’s Call Centre so we know about them and can assist them. Emailed accounts make it simple for account holders to keep track of their bills, and use the accounts for proof of residence. Saving on printing and postage costs contributes to a more financially and environmentally sustainable organisation,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
 
For emailed bills, simply send an email or SMS with your account number and email address
Email: Revenue.Eservices@capetown.gov.za
SMS: 31223
 

• Customers without email accounts are requested to contact the City’s Call centre: 0860 103 089 or visit their nearest Customer Interaction Centre
• For more information and to register for other online services, visit capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-e-billing
• For any further questions on switching to e-billing, visit Frequently Asked Questions

 
Emailed accounts have a number of benefits
• Improved efficiency: customers can pay their accounts as soon as they are able to
• Reduced errors: customers are able to better track their payments
• Easily accessible for proof of residence as needed
• Reduced environmental impact: reducing paper waste benefits our environment and City
• Reduced costs: eliminates the need for paper and postal delivery costs

End