Social media
The City’s social media accounts provide the latest news, events and information about Cape Town and its people. We welcome your queries, thoughts and opinions, however, we encourage our followers to read the information below carefully and adhere to our rules when engaging with us.
Operating hours
Our social media team is online during the following hours:
Monday to Friday:
07:30 - 16:00
Weekends and Public Holidays:
12:00 - 14:00
Outside of these times, you can contact us or report a service delivery issue online.
CCT social media accounts
The City’s official social media accounts are:
 |  | X | |
 | TikTok |  | |
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 | YouTube |
General rules of engagement
Remember
By commenting, liking, sharing and/or reacting to our content, you are indicating that you accept the following rules of engagement. If you do not agree to be bound by these rules, please do not engage with us on our social media accounts.
While we encourage freedom of speech, we also expect our followers to treat each other with respect and courtesy.
We will not tolerate any abuse, including:
- bad language
- cyberbullying
- personal attacks
- racism
- religious intolerance or discrimination based on religion or belief
- xenophobia
- sexism
- sexually explicit posts
- homophobia
- harassment
- spamming
Please note
We do not endorse any opinions expressed by our followers, nor do we undertake to monitor the conduct and communication of every follower.
The City reserves the right, at its sole discretion, to:
- remove material at any time that is in any way unlawful, threatening, offensive, bigoted, libelous, obscene, and prejudicial to active legal proceedings, in contempt of court, otherwise objectionable or in breach of any obligations of confidence or copyright.
- block members who contravene these guidelines.
Read the City's full terms of use relating to its social media accounts below:
Terms of use for social media
1. Introduction
Our social media accounts are operated under the direction and control of the City of Cape Town. All references to 'our', 'us', 'we' or 'company' within this policy and within the opt-in notices are deemed to refer to the City of Cape Town.
2. Your Personal Information
The information and content you may provide us for publication may constitute personal information, which you acknowledge was provided freely and voluntarily for publication on social media. You warrant that you are lawfully entitled to provide and publish the information provided and the information provided is true and correct in every respect and indemnify us against claims by third parties in relation to the information provided.
3. Communication
By ‘liking’ our pages or following our accounts, you fully understand and clearly consent to receive posts on your newsfeed and other forms of communication. However, you have the option to opt-out of receiving further communication from us by unliking and unfollowing our page.
4. Post Policy
The comments, opinions and images posted by our followers on social media do not reflect the opinions of the City of Cape Town. Posts will be deleted if they contain:
- Any content which includes profanity, is abusive, racist, sexist, homophobic, vulgar, obscene, pornographic, offensive, harassing, hateful, threatening, defamatory, indecent, or that promotes illegal activity;
- Any content which is a violation of the City of Cape Town’s intellectual property;
- Any content which is deceptive, misleading or unfactual;
- Any information posted with the purposes of inciting violence or unrest;
- Any content which includes spam or links to third party sites; and
- Any content which aims to solicit passwords or personal information from any other follower of the page.
5. Your acceptance
Engaging with our accounts, by liking, commenting, reacting and sharing our page and content indicates your acceptance of these Terms and Conditions.
6. Opt-out
At any time, you are free to unlike our pages or unfollow our accounts (and therefore cease to receive any communication from us). Simply click the ‘Unlike’ or ‘Unfollow’ option on our page.
The City reserves the right, at its sole discretion, to delete or hide the content, and ban any person who contravenes these guidelines.
For terms and conditions related to the SMS line, visit: https://waspa.org.za/coc/14-1/
We also recommend that you view our terms of use related to the use of the City’s website.
Contact us
For more information, email social.media@capetown.gov.za.
Document downloads
Remember
By commenting, liking, sharing and/or reacting to our content, you are indicating that you accept the following rules of engagement. If you do not agree to be bound by these rules, please do not engage with us on our social media accounts.
While we encourage freedom of speech, we also expect our followers to treat each other with respect and courtesy.
We will not tolerate any abuse, including:
- bad language
- cyberbullying
- personal attacks
- racism
- religious intolerance or discrimination based on religion or belief
- xenophobia
- sexism
- sexually explicit posts
- homophobia
- harassment
- spamming
Please note
We do not endorse any opinions expressed by our followers, nor do we undertake to monitor the conduct and communication of every follower.
The City reserves the right, at its sole discretion, to:
- remove material at any time that is in any way unlawful, threatening, offensive, bigoted, libelous, obscene, and prejudicial to active legal proceedings, in contempt of court, otherwise objectionable or in breach of any obligations of confidence or copyright.
- block members who contravene these guidelines.
Read the City's full terms of use relating to its social media accounts below:
Terms of use for social media
For terms and conditions related to the SMS line, visit: https://waspa.org.za/coc/14-1/
We also recommend that you view our terms of use related to the use of the City’s website.
Contact us
For more information, email social.media@capetown.gov.za.
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