Register for paperless bills

The City of Cape Town is going paperless to reduce the risk of accounts going missing or being delivered late by the South African postal service. Going paperless also reduces the financial and environmental cost associated with printing bills on paper.

Get your smart bill now! Follow the steps below to register.

How to register

Register for paperless billing by 31 December 2025.

To make it as easy as possible for our commercial and residential customers, all you need to do is send an email or SMS with your email address and account number to register for emailed accounts.

Email:Revenue.Eservices@capetown.gov.za
SMS: 31223

After 31 December 2025, all accounts will be emailed.

Account holders without email addresses are advised to call the City’s Call Centre on 0860 103 089.

Account holders may also register online via e-Services to receive their municipal accounts via email. Follow the steps below to find out how.

Read our Frequently Asked Questions for more information.

PLEASE NOTE

The e-Services application does not fully support mobile phone or tablet access – please use your laptop or desktop instead.

Our applications are best viewed using the latest versions of the following web browsers:
Microsoft Edge 138+, Google Chrome 138+, Mozilla Firefox 139+, Apple Safari 18+, Internet Explorer 11 – Final version: 11.0.9600.22617 (Note: End of Life – use Microsoft Edge in IE Mode if required).

Register online as an individual

Step 1: Visit the Emailing of Accounts Portal.

Step 2: Follow the instruction wizard and fill in all your information.

You will need the following:

your ID or passport number
a copy of your ID or passport to upload
your business partner number (found on the top right hand side of your municipal account statement)
a valid email address

Step 3: Once you have registered, you will receive your municipal bills via email.

Register online as a company or organisation

Step 1: Visit the Emailing of Accounts Portal.

Step 2: Follow the instruction wizard and fill in all your information.

You will need the following:

a letter from your company or organisation indicating that the company representative is authorised to request that invoices be emailed
a copy of the company representative’s identity document
a business partner number (found on the top right hand side of your municipal account statement)
a valid email address

Step 3: Once you have registered, you will receive your municipal bills via email.

Change your login details

Reset your password

Find out how to reset your password if you have already registered.

Find out how to retrieve your username.

Change your email address:

Find out how to change the email address that we send your municipal accounts to if you have already registered.

Step 1: Log into e-Services and click on the 'Municipal accounts' tab at the top of the screen
Step 2: Click on 'eBilling'
Step 3: Make sure that you have 'email' listed as your medium, then click on 'Change Email' to change your email address.

SMS OPTION

You can sms your account number and email address to 31223 to receive your municipal account via email every month.

Contact us

e-Service enquiries:

Telephone:
0860 103 089

Email:
Revenue.Eservices@capetown.gov.za

Document downloads

1. Switch to eBill FAQs
  10/02/2025, FAQs - 198.6 KB

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