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Upgrade to a new prepaid electricity meter<span> <h2 class="sectHeading">​​​​​​​​​​​​​​​​About​​​​​​​</h2> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Prepaid meters must be updated</h4><p> The current electricity metering software for all prepaid meters in South Africa is due to expire in 2024. We will be rolling-out the meter updates in phases according to <a href="https://www.capetown.gov.za/general/prepaid-electricity-meter-update-project" target="_blank">a schedule</a>.</p></div></div></span> <p>The City appointed a contractor to replace older single and three-phase electricity credit meters with new prepaid meters in selected suburbs across Cape Town. The cost of the new meters is covered by the City in suburbs where the programme is active.</p> <p>Once the earmarked area is due for the upgrade, our contractor will drop a letter in your post box to arrange an appointment. After arranging a suitable time for the meter upgrade, you can verify the supplied reference number by phoning the City’s call centre on <a><em>0860 103 089</em></a>.</p> <span> <h2 class="sectHeading">​​​​​​​​​​​​​​​​​Compulsory credit meter upgrades</h2></span> <p>The upgrade is compulsory if you have a credit meter and live in a City-owned rental unit. The same applies for privately-rented dwellings/flats if the owner of the building decides to switch to a prepaid meter. The tenant must comply and permit the contractors to perform the conversion.<span> </span></p> <span> <div class="mobile-scroll">​​ <table style="width:492px;"><thead><tr><th style="width:187px;">Area</th><th style="width:324px;">Mail Drop</th></tr></thead><tbody><tr><td style="width:187px;"><ul><li>Chapman’s Peak </li><li>Glencairn </li><li>Clovelly </li><li>Fish Hoek </li><li>Kalk Bay </li><li>St James </li><li>Muizenberg </li><li>Lakeside </li><li>Westlake </li><li>Lavender Hill </li><li>Steenberg </li><li>Retreat </li></ul></td><td style="width:324px;text-align:center;vertical-align:middle;">1 November – 31 December 2021</td></tr><tr><td style="width:187px;"><ul><li>Kleinbosch </li><li>Welgelegen 1, 2 and 3 </li><li>Panorama </li><li>Sonnendal </li><li>Kaapzicht </li><li>De Duin </li><li>Plattekloof 1, 2 and 3 </li></ul></td><td style="width:324px;text-align:center;vertical-align:middle;">10 January – 31 January 2022</td></tr><tr><td style="width:187px;"><ul><li>Parow North </li><li>De Tijger </li><li>Churchill Estate </li><li>Avondale</li><li>Clamhall </li><li>Oosterzee </li><li>Fairfield Estate </li><li>Glenlily </li></ul></td><td style="width:324px;text-align:center;vertical-align:middle;">1 February – 28 February 2022 </td></tr><tr><td rowspan="1" style="width:187px;"><ul><li>Parow </li><li>Parow East </li><li>Beaconvale </li><li>Parow Valley </li><li>Klipkop </li><li>Florida </li><li>Baronetcy Estate </li><li>Ravensmead Parow Ind, Northgate, Parow Golf Course ​</li></ul></td><td style="width:324px;text-align:center;vertical-align:middle;">​1 March – 31 March 2022</td></tr></tbody></table></div>​​​</span> <p>To find out if your suburb has been selected for compulsory upgrades, see the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Common%20Base%20to%20split%20meter%20replacements%20schedule.pdf" target="_blank">full project schedule​</a>.</p> <h2 class="sectHeading">​​​​​​​​​​Apply​​​​​​​</h2> <p>​​If your neighbourhood is only scheduled for the following year, you may request an earlier date, however fees will apply as this will be considered an ad-hoc replacement. </p> <p>A conversion fee will be loaded onto the prepaid account as debt and the funds will be recovered as a percentage of the customer’s electricity purchases.</p> <p>To apply, download and complete the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Application%20for%20new%20technology%20prepaid%20meter%20%20draft_v2.pdf" target="_blank">Prepaid Electricity Meter Upgrade Application Form </a>below and submit it via email to <a href="mailto:electricitycustomer.support@capetown.gov.za"> <em>electricitycustomer.support@capetown.gov.za</em></a>.</p> <p>Please see our FAQs document in the document download section below for more information on the programme.</p> <h2 class="sectHeading">Contact us </h2> <p>If you have any queries, please contact the City's call centre on <em> <a>0860 103 089</a></em> or find out more about the project using the details below. </p> <p> <em>Email:</em><br><a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a></p> <p> <em>SMS:</em><br><em><a>31220 </a></em><em>(free SMSes do not apply)</em></p></span>GP0|#867ec979-cae6-4865-8a19-7db388795617;L0|#0867ec979-cae6-4865-8a19-7db388795617|Electricity;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#6c293e71-0db4-42d2-a348-6d21e8d13030;GPP|#54dbab3a-0b2f-4602-8af5-3d651c59a5f4The City is running a free prepaid electricity meter upgrade programme throughout Cape Town. 0

 

 

Compulsory Electricity Meter Upgrade Project Schedule 205158GP0|#64516e28-0805-4b47-b9bf-56d16c027cb9;L0|#064516e28-0805-4b47-b9bf-56d16c027cb9|Schedule;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-11-07T22:00:00Z
Conversion to a New Technology Prepaid Meter Application Form448327GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-07-01T22:00:00Z
Prepaid Electricity Meter Upgrade FAQs174258GP0|#7d9df7be-4d49-4007-95e2-153219f9c783;L0|#07d9df7be-4d49-4007-95e2-153219f9c783|FAQs;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-10-19T22:00:00Z
Token Identifier Roll-out Plan: Key Change Token Project FAQs205263GP0|#7d9df7be-4d49-4007-95e2-153219f9c783;L0|#07d9df7be-4d49-4007-95e2-153219f9c783|FAQs;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2022-01-30T22:00:00Z
Token Identifier Roll-out Plan: Key Change Token Project Schedule200325GP0|#64516e28-0805-4b47-b9bf-56d16c027cb9;L0|#064516e28-0805-4b47-b9bf-56d16c027cb9|Schedule;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-11-09T10:00:00Z

 

 

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