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Upgrade to a new prepaid electricity meter<span> <h2 class="sectHeading">​​​​​​​​​​​​​​​​About​​​​​​​</h2> <p>The City appointed a contractor to replace older electricity credit meters with new prepaid meters in selected suburbs across Cape Town. The cost of the new meters is covered by the City in suburbs where the programme is active.</p> <p>Once the earmarked area is due for the upgrade, our contractor will drop a letter with a reference number in your post box. You can verify the reference number by phoning the City’s call centre on <a><em>0860 103 089</em></a> and make an appointment for your meter to be changed at a time that suits you.</p> <span> <h2 class="sectHeading">​​​​​​​​​​​​​​​​​Single-phase compulsory upgrades</h2></span> <p>The Single-phase upgrade is compulsory if you have a credit meter and live in a City-owned rental unit. The same applies for privately-rented dwellings/flats if the owner of the building decides to switch to a prepaid meter. The tenant must comply and permit the contractors to perform the conversion.</p> <div class="mobile-scroll"> ​ <table style="width:626px;height:147px;"> <caption> <strong>​Compulsory Upgrade Project Schedule (Single-phase)</strong></caption> <thead><tr><th>Area</th><th>Mail Drop</th></tr></thead><tbody style="text-align:left;"><tr><td>STEENBERG</td><td>30 September - 16 November 2020</td></tr><tr><td>HANOVER PARK​</td><td>30 November 2020 - 14 January 2021</td></tr><tr><td>DELFT SOUTH​</td><td rowspan="4" style="text-align:left;vertical-align:middle;">20 January 2021</td></tr><tr><td style="border-right-color:#c9d6dd;border-right-width:1px;border-right-style:solid;">DRIFTSANDS</td></tr><tr><td style="border-right-color:#c9d6dd;border-right-width:1px;border-right-style:solid;">EINDOVEN​</td></tr><tr><td style="border-right-color:#c9d6dd;border-right-width:1px;border-right-style:solid;">VOORBRUG</td></tr><tr><td>IKWEZI PARK</td><td>22 - 27 January 2021</td></tr></tbody></table></div>​​​</span><br> <p>To find out if your suburb has been selected for compulsory upgrades, see the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Common%20Base%20to%20split%20meter%20replacements%20schedule.pdf" target="_blank">full project schedule​</a>.</p><h2 class="sectHeading">Three-phase ​​​​​​​​​​compulsory upgrades</h2><p>Three-phase compulsory credit meter replacements are now being carried out.</p><p>View the<a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Phase3_Meter_Replacement_Schedule.pdf" target="_blank"> full project schedule </a>to find out if your suburb has been selected for compulsory upgrades.</p><h2 class="sectHeading">​​​​​​​​​​Apply​​​​​​​</h2><p>​​If your neighbourhood is only scheduled for the following year, you may request an earlier date, however fees will apply as this will be considered an ad-hoc replacement. </p><p>A conversion fee will be loaded onto the prepaid account as debt and the funds will be recovered as a percentage of the customer’s electricity purchases.</p><p>To apply, download and complete the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Application%20for%20new%20technology%20prepaid%20meter%20%20draft_v2.pdf" target="_blank">Prepaid Electricity Meter Upgrade Application Form </a>below and submit it via email to <a href="mailto:electricitycustomer.support@capetown.gov.za"> <em>electricitycustomer.support@capetown.gov.za</em></a>.</p><p>Please see our FAQs document in the document download section below for more information on the programme.</p><h2 class="sectHeading">Contact us </h2><p>If you have any queries, please contact the City's call centre on <em> <a>0860 103 089</a></em> or find out more about the project using the details below. </p><p> <em>Email:</em><br><a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a></p><p> <em>SMS:</em><br><em><a>31220 </a></em><em>(free SMSes do not apply)</em></p>GP0|#867ec979-cae6-4865-8a19-7db388795617;L0|#0867ec979-cae6-4865-8a19-7db388795617|Electricity;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#6c293e71-0db4-42d2-a348-6d21e8d13030;GPP|#54dbab3a-0b2f-4602-8af5-3d651c59a5f4The City is running a free prepaid electricity meter upgrade programme throughout Cape Town. 0

 

 

Conversion to a New Technology Prepaid Meter Application Form171155GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-01-31T23:00:00Z
Prepaid Electricity Meter Upgrade FAQs174258GP0|#7d9df7be-4d49-4007-95e2-153219f9c783;L0|#07d9df7be-4d49-4007-95e2-153219f9c783|FAQs;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-10-19T22:00:00Z
Single-Phase Electricity Meter Upgrade Project Schedule (Compulsory)175906GP0|#64516e28-0805-4b47-b9bf-56d16c027cb9;L0|#064516e28-0805-4b47-b9bf-56d16c027cb9|Schedule;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-11-04T10:00:00Z
Three-Phase Electricity Meter Upgrade Project Schedule (Compulsory)151615GP0|#64516e28-0805-4b47-b9bf-56d16c027cb9;L0|#064516e28-0805-4b47-b9bf-56d16c027cb9|Schedule;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-11-03T22:00:00Z

 

 

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