​​The City’s Mayoral Committee Member for Corporate Services and Compliance, Councillor Xanthea Limberg, unveiled the latest FreeCall line (FCL), situated in the Robinvale Community Hall in Atlantis on 20 April 2016. This brings the total number of FCLs that have been installed over the years to 144. 

Service requests are now just a phone call away for the residents of Atlantis. The FCL will help to bring City services much closer to the residents who can now call on the City for help, at no cost to themselves.
 
‘FreeCall lines can be used to contact the City for various enquiries and service requests relating to, for example, account enquiries, refuse collection, illegal dumping, water leaks, sewer blockages, street lights that are not working, potholes and damaged roads.
 
‘Our commitment to redress drives our desire to connect communities so that service delivery can be improved. When a resident uses the FreeCall line, the phone automatically connects to the City’s call centre as the caller lifts the receiver. A call centre agent answers the phone in the language of the caller’s choice, logs the service request, and gives the caller a reference number,’ said Councillor Limberg.
 
In line with our commitment to building a caring city, more FreeCall lines will be installed in communities across the city during this financial year.