Team Energy tackled nearly 19 000 power faults amid unprecedented storms, work continues
27 July 2024
Electricity staff in all regions attended to18 974 power faults.‘Electricity staff in all regions attended to18 974 power faults. The City’s Area South, which includes the Mitchells Plain, Muizenberg, Wynberg and Gugulethu districts recorded the highest incidents of damaged infrastructure. Approximately R16,6 million in damages to electricity infrastructure was recorded in all areas of the city.
‘High service request volumes continue to be experienced and we are updating our electricity outage list via the City’s social media channels as information is received. Residents are reminded to report their electricity faults to us as soon as possible and to use the City’s convenient and easy to use fault-reporting channels,’ said the City’s Mayoral Committee Member for Energy, Alderman Xanthea Limberg.
WhatsApp: 060 018 1505
Call Centre: 0860 103 089
SMS: 31220 (Free SMS service doesn't apply)
Email: power@capetown.gov.za
eServices: www.capetown.gov.za/servicerequests
Report electricity infrastructure theft and vandalism
Report suspicious behaviour to the City’s Public Emergency Communication Centre: 021 480 7700
Switch off, so we can switch you back on
City Energy teams fix faults in areas as soon as possible. But often cannot switch customers back on because the power keeps tripping.
This is because of the large volumes of grid-connected inverters, and other power hungry appliances, coming on all at the same time – totally overloading the system, and causing it to trip.
Please unplug all grid-connected inverters especially.
They automatically connect to the municipal supply.
This causes a surge when the power comes back on.
Then it trips again, and is off.
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Published by:
City of Cape Town, Media Office