Subcouncil 22 Chairperson, Cllr Chantal Cerfontein, undertook to take Cllrs Benedicta van Minnen, Gordon Thomas and Victor Isaacs as well as Subcouncil Manager Pieter Grobler and various line department officials and staff on a site tour through each ward to identify the service delivery hot spots in the area.

The wards and areas visited included:

The main points of discussion and concern were, amongst others, informal trading, the canal in Mac Village, the open land from Zandvliet Road to Mac Village, Metro and Law Enforcement visibility, and the state of the sports field. With regard to informal trading specifically, the delegation tried to identify alternative areas or locations where informal trader could trade in a specific ward to reduce illegal trading taking place on the sidewalks.

The presence in the field is vital. Residents can help by being vigilant and reporting any issues in the wards by logging service requests. This may be done in ONE of three ways:

​A reference number will be supplied so that complaints can be tracked. Residents must please also copy their ward councillor in on all correspondence so that s/he is able to monitor and follow up.

"It was a very fruitful exercise and is one of many to come so we may serve our communities better by identifying the problem areas and making essential community improvements," said Cllr Cerfontein.