Necessary system upgrade to online billing system over the weekend
18 November 2019
The City’s e-Services will not be available and it will affect online transactions and the submission of development applications. Conveyancing attorneys will also be unable to process online rates clearance certificates.
The upgrade to the system is required and is being done over the weekend to limit the impact on customers as much as possible.
There will be some services that the City will be offering manually at the customer care walk-in offices which are usually open on a weekend. Customers will be able to make payments and they will also be able to be reconnected if acceptable payment has been made. It is important that they bring their municipal invoice to avoid delays.
The City’s Motor Vehicle Renewal offices, which are open over the weekend, will be open as normal as they work on the Natis system and not on SAP.
For any water or electricity emergencies during this period, please contact the Call Centre on 0860 103 089 and choose option 2 or 3.
| Services offered over the weekend | |
| Yes | No |
| Account payments (please bring municipal account) | e-Services |
| Payments of reconnections (please bring municipal account) | Account queries at offices or via City Call centre |
| Emergency water- and electricity-related service requests | Applications for rates rebates |
| Motor vehicle renewals, licencing and registration transactions | Applications for indigent benefit |
| Customer care walk-in centres limited services and assistance | Online motor vehicle licence renewals |
| | Applications for debt management payment arrangements |
| | C3 notifications (limited but emergency water and electricity services will be attended to) |
| | Online rates clearance |
| | Online submission of building plans and land |
For more information please visit one of our
customer care offices or walk-in centres.
The City sincerely apologises for any inconvenience.
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