​The City’s e-Services will not be available and it will affect online transactions and the submission of development applications. Conveyancing attorneys will also be unable to process online rates clearance certificates.

The upgrade to the system is required and is being done today between 12:00 and 14:00 to limit the impact on customers as much as possible.

There will be some services that the City will be offering manually at the customer care walk-in offices during this time. Customers will be able to make payments and they will also be able to be reconnected if acceptable payment has been made. It is important that they bring their municipal invoice to avoid delays.

For any water or electricity emergencies during this period, please contact the Call Centre on 0860 103 089 and choose option 2 or 3.

The following services will be affected:

1. Affidavit uploads
2. Bank statements
3. Careers
4. Company registration documents
5. Conveyancing
6. E-billing
7. Identity document uploads
8. Informal trader bay applications
9. Land use and building plan applications (DAMS)
10. Motor vehicle licence renewals
11. Municipal accounts
12. Pet registration
13. Report a fault or request a service
14. Supplier Self-service
15. Tax clearance certificates

For more information about the customer care offices please visit /explore-and-enjoy/see-all-city-facilities/our-service-facilities/walk-in-centres

The City sincerely apologises for any inconvenience.

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