As the City’s e-Services will not be available, it will have an impact on online transactions and on the submission of development applications. Conveyancing attorneys will also not be able to process the online rates clearance certificates.

The City sincerely apologises for any inconvenience but the software update is required.

There will be some services that the City will be offering manually at its customer care walk-in offices that are normally open on a weekend. Customers will be able to make payments and they will also be able to be reconnected if acceptable payment has been made. It is important that they please bring their municipal invoice to avoid delays.

The City’s Motor Vehicle Renewal offices that are open over the weekend will be open as normal as they work on the Natis system and not on SAP.

For any water or electricity emergencies during this period, please contact the Call Centre on 0860 103 089 and choose option 2 or 3.

The following e-Services will not be available:

• e-Billing
• Careers
• Informal trader bay applications
• Land use and building plan applications (DAMS)
• Motor vehicle licence renewals
• Municipal accounts
• Pet registration
• Report a fault or request a service
• Supplier self-service
• Identity documents uploads
• Company registration documents
• Tax clearance certificates
• Bank statements
• Affidavit uploads will not be possible
• Conveyancing

For more information on the customer care offices please visit /explore-and-enjoy/see-all-city-facilities/our-service-facilities/walk-in-centres

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