Good news: WhatsApp is back for water and electricity fault reporting and service requests
19 September 2025
The City of Cape Town wants to inform residents that WhatsApp is available again for water and electricity fault reporting and service requests. The public is encouraged to use all of the available channels.
The following channels are available for all inquiries and complaints:
| Water | Phone: 086 0103 089 (Option 2) Email: water@capetown.gov.za SMS: 31373 WhatsApp: 060 018 1505 |
| Blocked stormwater drains and potholes | Phone: 086 0103 089 Email: transport.info@capetown.gov.za |
| Electricity | Phone: 086 0103 089 (Option 3) Email: power@capetown.gov.za SMS: 31220 WhatsApp: 060 018 1505 |
| Accounts and general inquiries | Phone: 086 0103 089 (Option 1) Email: accounts@capetown.gov.za |
Customers can also log a request via the City’s e-services portal at www.capetown.gov.za , or register a service fault on the City App if they are able to do so.
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Published by:
City of Cape Town, Media Office