The following e-Services will be affected:

• Careers
• Debt Management Collections
• Development Management
• E-Billing
• E-Procurement
• Events Permitting
• Facilities Booking
• Fault reporting/service requests tool
• Informal Trading Bays (ITPS) - Informal Trading Permit Solution
• Municipal Accounts: Account Statements, Smartmeter
• Online rebates
• Online Valuation Objections
• Rates Clearance
• Vehicle Licensing
• Work Order Management

All services linked to the C3 Web Service request application will be affected. To log a service request, please contact the City’s Call Centre on 0860 103 089.

Please make use of the following communication channels for urgent requests:

• Email water@capetown.gov.za or SMS 31373 or WhatsApp 060 018 1505 for water emergencies
• Email Power@capetown.gov.za or SMS 31220 for electricity emergencies

Customers can also contact the City’s Call Centre on 0860 103 089. Select option 1 for accounts and general enquiries, option 2 for water related faults and option 3 for electricity-related faults.