Customers should note that they will be charged according to a tariff designed to be revenue-neutral. In other words, if the customer reduces their consumption by 10%, their bill should remain at a similar rand value. Please note that indigent customers’ free allocation will not be affected, nor will the free allocation of the first 6 kl a month for all residents be affected.

For example, if a resident normally uses 24 Kl of water every month at a cost of R294,62, and they reduce consumption by 10%, they will continue to receive a bill for a similar amount. However, 24 kl will cost them R344,75.

For an average domestic customer, the differences in price are as follows:

If a customer is on the Domestic cluster tariff (flats/complexes supplied by a single meter), the Commercial tariff, the Backyarder tariff, the Industrial tariff, or any of the other specialised tariffs, this table shows how the change applies.​ The City thanks residents for their cooperation.