Some of the objectives of reviewing the City Ombudsman Policy and By-Law are to:

•          Ensure co-operation and co-ordination between internal and external stakeholders

•          Establish clear processes

•          Include functional attributes of the Office of the City Ombudsman.

The draft by-law and policy is available for viewing on the City's website: www.capetown.gov.za/haveyoursay, at subcouncil offices and at City libraries.

Comments input or recommendation may be submitted by:

• Email: Public.Participation@capetown.gov.za

• Online: www.capetown.gov.za/haveyoursay or

• Hand: At subcouncil offices

The City's Public Participation Unit will assist people who cannot read or write, people living with disabilities and people from disadvantaged groups who are unable to submit written comments, to have their comments or input recorded and submitted to the City. Contact 021 400 1450 or Anthea.Bendie@capetown.gov.za

The Office of the Ombudsman renders an independent, impartial, and unbiased, service. The Office of the Ombudsman is available to assist City staff and members of the public with all last resort municipal-related complaints (complaints that have gone through the City service channels prior to approaching the Ombud) via the telephone, SMS and online option as below:

• SMS: 44781 (Standard Rates Apply)
• Tel: 021 400 5487
• Fax: 021 400 5952
• Email: ombudsdirect@capetown.gov.za  
• Website: www.capetown.gov.za/ombudscomplaints

For more information relating to the Office of the City Ombudsman, please visit the City Ombudsman webpage.

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