The City’s Nyanga Customer Interaction Centre will be permanently closed at the end of October 2026. The City apologises to customers. Residents are encouraged to make use of other nearby offices, including the Fezeka office, which is just 3,6km away, and the City’s convenient online booking and payment options. If in doubt, please phone ahead to check whether an office is open. The staff member will be redeployed to Fezeka to assist customers. 

'We thank residents for their patience and continued support. We encourage residents to use our simple and convenient e-Services options and to make an online booking when visiting an office in person. Customers are encouraged to check the City’s website or call ahead before visiting the nearest office. We remain committed to improving our service offerings to residents and we again urge customers to make use of our easy-to-use online options,’ said the City’s Mayoral Committee Member for Finance, Alderman Siseko Mbandezi.
 
For other offices, visit the City's website.
 
Remember: You can pay your municipal accounts (excluding motor vehicle licences) at any Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Game, Makro, Builders Warehouse, Woolworths and Spar shops, online using EasyPay or Powertime as well as via your internet banking facility: select the City of Cape Town as a bank-listed beneficiary on your bank’s website and use only your nine-digit municipal account number as reference.
 
For payment arrangements: payment.arrangements@capetown.gov.za

For indigent applications: indigent.relief@capetown.gov.za

For more information on QR code payments, please see the user guide.