• Careers

• Debt Management Collections

• Development Management

• E-Billing

• E-Procurement

• Events Permitting

• Facilities Booking

• Fault reporting/service requests tool

• Informal Trading Bays (ITPS) - Informal Trading Permit Solution

• Municipal Accounts: account statements, Smartmeter and municipal account queries

• Online rebates

• Online Valuation Objections

• Rates Clearance

• Vehicle Licensing

• Work Order Management

All services linked to the City’s C3 web service request application will also be affected. To log a service request with the City, contact the City’s Call Centre on 0860 103 089. This also applies to follow-ups and escalations.

The City’s Customer Offices and Walk-in Centres, excluding Lansdowne Corner, Liberty Promenade Mall and Table Bay Mall customer offices, will be closed. Due to the SAP system not being available, City staff will not be able to assist residents with account queries and rebate applications during this weekend.

Residents can pay their municipal accounts (excluding motor vehicle licences) by using the QR code printed on their account statement or at any Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up and selected Spar shops. Online payments may be made at www.powertime.co.za or www.easypay.co.za and via an internet banking facility. Select the City of Cape Town as a bank-listed beneficiary on the bank’s website and use only the nine-digit municipal account number as reference. Reconnections can also be done if an acceptable payment has been made and by contacting the City’s Call Centre. 

The City’s Civic Centre Customer Office will be open this weekend to assist with the City’s Traffic Fine Roadshow. The City is once again offering motorists the opportunity to finalise outstanding traffic fines and warrants, courtesy of the annual traffic fine roadshow. 

The City’s Motor Vehicle Registration and Licensing offices including the Liberty Promenade Mall, Table Bay Mall and Lansdowne Corner Mall offices will be open this weekend. 

Please make use of the following communication channels for urgent requests:

• Email water@capetown.gov.za or SMS 31373 or WhatsApp 060 018 1505  for water emergencies

• Email power@capetown.gov.za or SMS 31220 for electricity emergencies

The City apologises for any inconvenience caused during this time.