City reminds tenants to make payments over festive period
14 December 2020
Our housing offices will be closed on some days over the coming weeks due to the public holidays.
Due to the COVID-19 second wave, the City urges tenants to please make use of the convenient online options to pay their rental monies and to phone an office ahead of time to make an appointment if they really need to visit in person.
Our housing offices will be closed on some days over the coming weeks due to the public holidays.
The City thanks many of its residents for making their rental payments diligently this year, despite facing the added pressure brought on by the COVID-19 pandemic. The City uses the income from rental payments to maintain its rental units. The City also makes allowance for residents who are unable to pay and we encourage those who are in financial difficulties to approach the City to apply for the available relief.
Residents should make an appointment before visiting an office during the festive period. They may do so by phoning the relevant housing office ahead of visiting in person. This assists with managing high volumes, especially on busy days and helping us all to adhere to COVID-19 health and safety requirements. We thank our customers for their patience during this time.
‘The City appreciates the efforts made by tenants who have made regular rental payments during this extremely difficult year for us all. The income from these payments is used for the important maintenance and upgrades the City has done and will do in the future. The City’s rental units are located across the metro and are home to more than 39 000 tenants and their families. As a landlord, the City has the responsibility to maintain and upgrade its rental stock partly with the income received from rent money. To this end tenants are required to pay their rent diligently to ensure a sustainable future for all residents. Our Public Housing Department has spent close to R1 billion in maintenance and upgrades to its Community Residential Units (CRUs). This includes the intricate work on fixing and replacing staircases and urgent work continues.
‘We urge tenants who are struggling to make payment to make the necessary arrangements with the City so that the amount in arrears may be paid off. It is then important to make regular payments to ensure that the relief granted and the arrangement made is not cancelled and to avoid debt management actions,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.
City housing office contact details are as follows:
| Housing office | Address | Contact numbers |
| Corner Adriaanse Street and Seboa Street, Adriaanse
| Telephone: 021 444 2406 Housing hotline: Customer care hotline: |
| Dr Abdurahman Avenue, Kewtown, Athlone
| Telephone: 021 637 9120/3/4 Housing hotline: Customer care hotline: |
| Corner Huguenot Way and Alabama Avenue, Belhar | Telephone: 021 400 3815 Housing hotline: 021 444 0333 Customer care hotline: |
Bishop Lavis Housing Office
| Lavis Drive, Bishop Lavis
| Telephone: 021 444 1303/4 Housing hotline: 021 444 0333 Customer care hotline: |
Bonteheuwel Housing Office
| Kiaat Way, Bonteheuwel
| Telephone: 021 444 0139 Housing hotline: 021 444 0333 Customer care hotline: |
Grassy Park Housing Office
| Corner Linda Road and Olga Road, Grassy Park
| Telephone: 021 706 1833/4 Housing hotline: 021 444 0333 Customer care hotline: |
Gugulethu Housing Office
| Corner NY 1 and Steve Biko Road, Gugulethu | Telephone: 021 444 5437 Housing hotline: 021 444 0333 Customer care hotline: |
Hanover Park Housing Office
| Civic Road, Hanover Park
| Telephone: 021 444 0295 Housing hotline: 021 444 0333 Customer care hotline: |
| Heideveld Housing Office | 167 Heideveld Avenue, Heideveld
| Telephone: 021 444 2404 or 637 1230/1/300 Housing hotline: 021 444 0333 Customer care hotline: |
Langa Housing Office
| Corner Washington Road and Lerotholi Roads, Langa
| Telephone: 021 444 6907 Housing hotline: 021 444 0333 Customer care hotline: |
Leonsdale Housing Office
| 12th Avenue, Leonsdale, Elsies River
| Telephone: 021 400 6188/96 Housing hotline: 021 444 0333 Customer care hotline: |
Lwandle Housing Office
| Vulindlela Street, Lwandle, Strand
| Telephone: 021 400 6992 Housing hotline: 021 444 0333 Customer care hotline: |
| Macassar Housing Office | Bind Avenue, Macassar | Telephone: 021 444 4097 Housing hotline: 021 444 0333 Customer care hotline: |
Manenberg Housing Office
| Corner Vygieskraal Road and Wye Street, Manenberg
| Telephone: 021 417 0293 Housing hotline: 021 444 0333 Customer care hotline: |
Melton Rose Housing Office
| Corner Kool Street and Ganna Street, Melton Rose
| Telephone: 021 444 0757/8 Housing hotline: 021 444 0333 Customer care hotline: |
Mitchells Plain Housing Office
| 42 Chrysler Crescent, Beacon Valley, Mitchells Plain
| Telephone: 021 376 1313/4 Housing hotline: 021 444 0333 Customer care hotline: |
Ocean View Housing Office (Carina Road)
| Carina Road, Ocean View
| Telephone: 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: |
Ocean View Housing Office (Klipfontein Road)
| Corner New Eisleben Road and Old Klipfontein Road, Nyanga
| Telephone: 021 386 1214 / 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: |
Parkwood Housing Office
| 39 Walmer Road, Parkwood
| Telephone: 021 444 1214/5 Housing hotline: 021 444 0333 Customer care hotline: |
Parow Park Housing Office
| Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow
| Telephone 021 444 0165 / 021 444 0164 Housing hotline: 021 444 0333 Customer care hotline: |
Ravensmead Housing Office
| 1 Edgar Bullock Street, Ravensmead
| Telephone: 021 928 4660 Housing hotline: 021 444 0333 Customer care hotline: |
| Retreat Housing Office | Corner Joe Marks Street and Cradock Street, Retreat
| Telephone: 021 701 1294 Housing hotline: 021 444 0333 Customer care hotline: |
Rusthof Housing Office
| Corner Webb and Lower Gordon's Bay Road, Strand
| Telephone: 021 841 4860 Housing hotline: 021 444 0333 Customer care hotline: |
Scottsdene Housing Office
| Eoan Avenue, Scottsdene
| Telephone: 021 444 7801/2/3/4/5/6 Housing hotline: 021 444 0333 Customer care hotline: |
Valhalla Park Housing Office
| 94 Angela Street, Valhalla Park
| Telephone: 021 400 1660 Housing hotline: 021 444 0333 Customer care hotline: |
Wesfleur Housing Office
| 1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis
| Telephone: 021 444 4243 Housing hotline: 021 444 0333 Customer care hotline: |
For accounts and City-rental payments:
- Online: www.easypay.co.za or www.powertime.co.za
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
- ATM: contact your bank to add the City as an ATM beneficiary
Please remember:
No mask, no entry at all City facilities.
Please make use of the City’s convenient online account and service offerings to reduce the spread of COVID-19.
A number of transactions can be completed at the offices including:
- logging service requests such as maintenance
- applying for indigent relief grants
- making arrangements for debt repayment on accounts
- applying for transfer of tenancy
- signing of lease agreements
- applying to renew lease agreements
- the use of the free call lines in foyers
What to expect when visiting an office:
- COVID-19 screening at the entrances
- Limited number of customers allowed in at a time, if applicable
- Only customers wearing masks will be allowed entry into our offices
- Social distancing is required and must be adhered to
- Limited daily transactions, please make an appointment
- The elderly and disabled will be given preference
Contact us:
Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927
End
Published by:
City of Cape Town, Media Office