City online billing service will be offline for necessary system upgrades
13 November 2019
As the City’s e-Services will not be available, it will have an impact on online transactions and on the submission of development applications. Conveyancing attorneys will also not be able to process the online rates clearance certificates.
The City sincerely apologises for any inconvenience but the upgrade to the system is required and it is being done over the weekend so as to limit the impact on customers as much as possible.
There will be some services that the City will be offering manually at its customer care walk-in offices that are normally open on a weekend. Customers will be able to make payments and they will also be able to be reconnected if acceptable payment has been made. It is important that they please bring their municipal invoice to avoid delays.
The City’s Motor Vehicle Renewal offices that are open over the weekend will be open as normal as they work on the Natis system and not on SAP.
For any water or electricity emergencies during this period, please contact the Call Centre on 0860 103 089 and choose option 2 or 3.
| Yes | No |
|---|---|
| Account payments (please bring municipal account) | e-Services |
| Payments of reconnections (please bring municipal account) | Account queries at offices or via City Call centre |
| Emergency water and electricity-related service requests | Applications for rates rebates |
| Motor vehicle renewals, licencing and registration transactions | Applications for indigent benefit |
| Customer care walk-in centres limited services and assistance | Online motor vehicle licence renewals |
| Applications for debt management payment arrangements | |
| C3 notifications (limited but emergency water and electricity services will be attended to) | |
| Online submission of development plans | |
| Online rates clearance |
For more information visit one of our
customer care offices or walk-in centres.
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