Customer offices that are situated in the Liberty Promenade Mall in Mitchells Plain and Table Bay Mall will also be closed. We apologise for any inconvenience this may cause. City officials continue to process as many transactions as possible, despite the COVID-19 impact.

City staff have processed more than half a million transactions, including motor vehicle licenses and renewals to date. This is so as to ensure that we offer services to the best of our ability, even in abnormal times.

Customers are reminded of the following (regulations as per the National Department of Transport):

• Discs that expired on 31 August 2020 as well as those who received a three-month COVID-19 grace period (for licences that expired on 31 March, 30 April and 31 May) to renew by 22 September 2020
• Discs that expired on 30 June 2020: payment and renewal had to be done by 21 July 2020
• Discs that expired on 31 July 2020: payment and renewal had to be done by 21 August 2020
• Motor trade vehicle numbers/trade plate for motor vehicle dealers: renew by 30 November 2020
• Driver licenses, learner’s licenses, and roadworthy certificates: renew by 31 January 2021

To check customer office operating hours, please visit the Operations and Service Notifications document on the City’s website or the City’s social media pages ahead of time if unsure.
 
For account payments:

• Online: www.Easypay.co.za or www.payCity.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as a reference
• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
• e-Services: Use the City’s online e-services portal
• ATM: Contact your bank to add the City as an ATM beneficiary

 
Register on e-Services

• Renew vehicle licenses
• Submit water/electricity readings
• Pay accounts online
• View current account and account history
• Apply to receive accounts via email
• Log service requests

 
To register for e-Services visit: online e-services portal
 
For motor vehicle registration and licensing assistance, please email Vehicle.Licence@capetown.gov.za
 
For customers who have experienced difficulties with the MVRL online transactions, please email Help.Uces@capetown.gov.za
 
 
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