​The City’s customer offices in the Liberty Promenade Mall, Mitchells Plain and the Table Bay Mall, however, will be open on Sunday 9 August 2020, to help customers attend to urgent business. Please visit the City’s website, if unsure about operating times.

Customers are reminded that municipal accounts may be paid at any Shoprite/Checkers, Pick ‘n Pay, PEP, Woolworths and selected Spar stores, as well as online at www.paycity.co.za or www.easypay.co.za, and the renewal of motor vehicle licences may be made online at www.capetown.gov.za/vehiclelicensing.

Payment of pre-due date traffic fines may be made online at www.standardbank.co.za (Standard Bank clients only); www.fnb.co.za (FNB clients only) and www.paycity.co.za or selected Spar stores.  Standard Bank and First National Bank clients may also pay their pre-due date traffic fines at their respective ATMs.

All of the City’s MVRL offices have now been re-opened. Customers are reminded to only visit offices when necessary so that we continue to curb the spread of COVID-19. The national COVID-19 regulations, which require a reduced staff complement, mean fewer transactions can be done per day. All counters will not be open at the same time to adhere to the COVID-19 regulations of enhanced hygiene and social distancing. Customers are asked to please visit offices early in the day or to make use of online services where possible. Check the Operations and Service Notifications document on the City’s website or the City’s social media pages ahead of time if unsure. Offices are also subject to rapid closure due to COVID-19 regulations when required.

If transactions can be conducted via e-Services, please continue to do so.

What to expect when visiting an office:
• COVID-19 screening at the entrances
• Limited number of customers allowed in at a time
• Social distancing is required and must be adhered to
• Limited daily transactions, please visit early in the day. Longer queues due to reduced staff as required by COVID-19 regulations
• Only your ID needed for motor vehicle licensing and registration renewals

For account payments:
• Online: www.Easypay.co.za or www.payCity.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
• e-Services: Use the City’s online e-services portal
• ATM: contact your bank to add the City as an ATM beneficiary
 
Register on e-Services
• Renew vehicle licenses
• Submit water/electricity readings
• Pay accounts online
• View current account and account history
• Apply to receive accounts via email
• Log service requests
 
To register for e-Services visit: online e-services portal

Please note:

• Motorists who applied before 26 March 2020 and meet all the requirements will still receive their discs. The South African postal service has resumed but please be patient as they work through backlogs
• Motorists who applied after 26 March 2020 would need to reapply online. Please phone the City’s Call Centre on 0860 103 089 to see if a particular office is open