​'The Electricity Call Centre is currently experiencing high call volumes. Residents are encouraged to log their own service requests via e-Services to alert the technicians to intervene. Please do not log the same request on multiple channels or multiple times as this causes further delays

'It is often not possible to give an exact time for restoration where damage to infrastructure is involved and where an outage affects a large area. There might be delays in attending to outages, depending on the particular fault. Our teams are on the ground and are doing their best to assist residents as quickly as possible. We thank residents for their patience and understanding,' said Mayoral Committee Member for Energy, Councillor Beverley van Reenen.

Top new load-shedding trends impacting neighbourhoods:

/media-and-news/top-new-load-shedding-trends-impacting-neighbourhoods

For service requests (please only log on one channel and do not log the same request multiple times):

Call Centre: 0860 103 089

SMS: 31220 (Please note the free SMS service does not apply)

Email: power@capetown.gov.za

e-Services: www.capetown.gov.za/servicerequests

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