The initial intake for the Facilities Management Ambassador Programme in August 2022 saw 28 individuals selected from all over the metro to serve as City Ambassadors at various customer facing subcouncil offices. Of this group, nine secured permanent positions within the City, reflecting their outstanding performance. Building on the success of the initial intake, the City has now employed the new group of City Ambassadors. These 20 individuals will serve at various customer facing facilities over the next two years.

'One of my aims has always been to ensure that we use every opportunity at our centres to be as responsive and helpful as possible. Our goal was to improve the customers' experience from the moment they step into our facilities to seek assistance with a matter, or need information. Over the past two years, I have witnessed the City Ambassadors be of great help to our residents. Their proactive and enthusiastic approach when assisting our customers has made all the difference for residents who often do not know where to start with their queries or applications,' said the City's Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.

Meet Siphokazi Ngqame

Siphokazi Ngqame (31) from Mfuleni, started as a City Ambassador in September 2022 and was based at the Cape Town Civic Centre Motor Vehicle Licence Renewal Centre and Cash Hall, meeting and greeting customers, ensuring that their experience at the facility was pleasant and representing the City to the best of her ability.

'I gained skills in so many areas over the last two years, from Contract Administration to Project Administration, not to mention how to handle queries from the public and dealing with them accordingly. I learnt about the City's structure and general information about the municipality. This opportunity meant a lot to me as a graduate who wants to grow within local government. The City has groomed me over the last two years and gave me a platform to be a competent employee,' said Siphokazi Ngqame.

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