During the festive season the city will implement reduced office hours when the call centre will be operational from 07:00 to 17:30 from 13 December 2019 to 5 January 2020.

Importantly, water related enquiries will be dealt with as per normal with a dedicated 24-hour line.

The Electricity Technical Operation Centre, as well as the Transport Information Centre, will continue to be operational during this period for all electricity and road reserve-related service faults and transport enquiries.

Residents can still register service requests for water related enquiries via the following channels:

• Phone 086 010 3089
• WhatsApp to 063 407 3699
• E-mail to water@capetown.gov.za
• SMS to 31373

For electricity related enquiries residents can send a SMS to 31220.

The public can also visit the City of Cape Town’s website: www.capetown.gov.za  to log a service request.

For account related queries an email can be sent to accounts@capetown.gov.za.  

Residents who wish to contact the City for accounts and general enquiries may use one of the following alternative methods:

• eServices: www.capetown.gov.za
• Twitter: @CityofCT
• Facebook
  

The Public Emergency Communication Centre will not be affected and will continue to operate as usual on a 24-hours basis. 

The non-emergency call centre will revert back to its normal working hours on 6 January 2020.

The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.

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