During the festive season, the City’s call centre will be operational from 07:00 to 17:30 from 15 December 2018 to 6 January 2019. Water-related enquiries will be dealt with as per normal with a dedicated 24-hour line.

The Electricity Department’s Technical  Operation Centre as well as the Transport Information Centre will continue to be operational during this period for all electricity and transport-related enquiries.

Residents can still register service requests for water-related enquiries via the following channels:

• WhatsApp to 063 407 3699
• Email to water@capetown.gov.za
• SMS to 31373
• For electricity-related enquiries, residents can send an SMS to 31220

The public can also visit the City of Cape Town’s website: www.capetown.gov.za  to log a service request, or for account-related and general enquiries. For account-related queries an email can be sent to accounts@capetown.gov.za  

The  Public Emergency Communication Centre will not be affected and will continue to operate as usual on a 24-hours basis. 

The accounts and general enquiries queue of the call centre will  resume normal working hours on 7 January 2019.

The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.

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