Additional vehicle licensing, cash offices opened, online services recommended
22 July 2020
The City has opened some of its customer offices in a phased manner since May this year
The City has opened some of its customer offices in a phased manner since May this year, in accordance with national COVID-19 regulations. All of the City’s MVRL offices have now been re-opened. We will continue to ensure that all COVID-19 health and safety protocols are in place and adhered to for the safety of City staff and members of the public as additional offices are opened. We thank our customers for their patience during this difficult time.
Customers are reminded to only visit offices when necessary so that we continue to curb the spread of COVID-19. Online options and the City’s e-Services remain key and we encourage customers to register to use e-Services if they have not done so already. Customers will be able to complete a number of transactions including electronic billing, logging service requests and applying to renew one’s motor vehicle licence, among others.
The national COVID-19 regulations, which require a reduced staff complement, mean fewer transactions can be done per day. All counters will not be open at the same time to adhere to the COVID-19 regulations of enhanced hygiene and social distancing. Customers are asked to please visit offices early in the day or to make use of online services where possible. Check the Operations and Service Notifications document on the City’s website or the City’s social media pages ahead of time if unsure. Offices are also subject to rapid closure due to COVID-19 regulations when required.
If transactions can be conducted via e-Services, please continue to do so.
What to expect when visiting an office:
- COVID-19 screening at the entrances
- Limited number of customers allowed in at a time
- Social distancing is required and must be adhered to
- Limited daily transactions, please visit early in the day. Longer queues due to reduced staff as required by COVID-19 regulations
- Only your ID needed for motor vehicle licensing and registration renewals
For account payments:
- Online: www.Easypay.co.za or www.payCity.co.za
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
- e-Services: Use the City’s online e-services portal
- ATM: contact your bank to add the City as an ATM beneficiary
Register on e-Services
- Renew vehicle licenses
- Submit water/electricity readings
- Pay accounts online
- View current account and account history
- Apply to receive accounts via email
- Log service requests
To register for e-Services visit: online e-services portal
Please note:
- Motorists who applied before 26 March 2020 and meet all the requirements will still receive their discs. The South African postal service has resumed but please be patient as they work through backlogs
- Motorists who applied after 26 March 2020 would need to reapply online. Please phone the City’s Call Centre on 0860 103 089 to see if a particular office is open, alternatively visit www.capetown.gov.za
Latest office openings and operations (please visit the City’s Facebook page for office opening and closure details as well as www.capetown.gov.za)
| Area | Opening and closing times | Services available | |
| Goodwood MVRL at Hugo Street Traffic Department Centre | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | · Registration and licensing of all vehicles | |
| Goodwood walk-in centre at Voortrekker Road municipal office | Weekdays: 08:00 to 15:30 Saturday: Closed
| · Municipal account · Payment arrangements · Indigent applications · Rates rebates applications | |
| Fezeka | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | · Registration and licensing of all vehicles | |
| Bellville MVRL at Reed Street Traffic Department Centre | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | Registration and licencing of all vehicles
| |
| Bellville walk-in centre at Voortrekker Road municipal office | Weekdays: 08:00 to 15:30 Saturday: Closed
| · Municipal account · Payment arrangements · Indigent applications · Rates rebates applications | |
| Durbanville | Weekdays: 08:00 to 15:30 Saturday: Closed
| · Registration and licensing of all vehicles · Municipal account · Payment arrangements · Indigent applications · Rates rebates applications | |
| Khayelitsha | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications | |
| Brackenfell | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | · Registration and licensing of all vehicles · Municipal account · Payment arrangements · Indigent applications · Rates rebates applications | |
| Somerset West | Weekdays: 08:00 to 15:30 Saturday: Closed
| Registration and licensing of all vehicles
Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications | |
| Manenberg | Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30
| Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications | |
| Milnerton | Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30
| Registration and licensing of all vehicles
Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications | |
| Pinelands | Weekdays: 08:00 to 15:30 Saturday: 08:00 to 12.00 | Registration and licensing of all vehicles | |
Fish Hoek
| Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30
| Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications
Registration and licensing of all vehicles | |
| Strandfontein | Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30
| Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications
Registration and licencing of all vehicles | |
Cape Town Civic Centre
| Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30
| Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications
Registration and licensing of all vehicles | |
| Parow | Weekdays: 08:00 to 15:30 Saturday: Closed | 1. Registration and licensing of all vehicles 2. Municipal account payments 3. Payment arrangements 4. Indigent applications 5. Rates rebates applications | |
| Kuils River | Weekdays: 08:00 to 15:30 Saturday (first and last of the month): 08:00 to 11:30 | · Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications | |
| Liberty Promenade Mall, Mitchells Plain | Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30 | · Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications | |
| Table Bay Mall | Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30 | · Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications | |
| Plumstead | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | · Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebates applications | |
| Strand | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | · Registration and licensing of all vehicles · Municipal account payments · Payment arrangements · Indigent applications · Rates rebate applications | |
| Wesfleur | Weekdays: 08:00 to 15:30 Saturday: (1st and last day of the month) 08:00 to 11:30 | · Municipal account payments · Payment arrangements · Indigent applications Rates rebates applications | |
| Lentegeur | Weekdays: 08:00 to 15:30 Weekends: 08:00 to 11:30 | · Municipal account payments · Payment arrangements · Indigent applications Rates rebates applications | |
| Atlantis MVRL Office, Avondale | Monday, Wednesday and Friday: 08:00 to 15:30 Saturday: closed | Registration and licensing of vehicles |
End
Published by:
City of Cape Town, Media Office