Service delivery and service level agreements
In terms of the Municipal Systems Act (MSA) and the Municipal Finance Management Act (MFMA), the City is required to make public its agreements with external contractors. You can find our current Service Delivery Agreements (SDAs) and Service Level Agreements (SLAs) listed below.
Service Delivery Agreements
2011
2004
Service Level Agreements
2012
Document downloads
2018
2014
2011
2008
2004
2002
Service Level Agreements
2014
2012
2011
2008
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