​Welcome to the Valuation Department. Find out more about what we do and how you can reach us.

What we do

​Our department’s vision is to be a world leader in the valuation of property, with a reputation for delivering reliable appraisals in a professional manner.

Our mission is to deliver a high quality and impartial valuation service to our customers to sustain a cost effective, just and accurate valuation roll in the provision of fair and equitable rates for the City. Our property valuations are performed by competent and well-trained staff in accordance with the prescriptions of the Local Government Municipal Property Rates Act of 2004 and Council policies.

​​​"Reliable property valuations provide the sustainable revenue stream to be used for the benefit of the citizens of Cape Town." Louise Muller Director: Valuations ​​

We include

​The department is structured into five functional areas:

• Valuation operations – includes the implementation of valuation methods and approaches and standards to produce the General Valuation Roll
• Valuation surveys and quality – responsible for the data collection that supports the valuation process
• Valuation data and business systems – responsible for providing data and systems support including network and infrastructure, and computer assisted mass appraisal modelling
• Valuation business environment – responsible for customer care, objections and appeals
• Business Integration and Valuation Regulation – responsible for the Rates Policy, oversight of valuations related legislative requirements, reporting, and guidance on business and development strategies

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Contact us

General enquiries

Telephone:
0860 103 089

Email: ​​
valuations@capetown.gov.za